Top Pick

Convoso Description

Convoso: The Ultimate Dialer for Sales Teams Who Mean Business

Since 2006, Convoso has redefined what it means to excel in outbound sales. Powered by cutting-edge AI, our platform doesn’t just support growth—it drives domination. We’re here to help you stand out, boost profitability, connect with more leads, and crush engagement like never before. And don’t worry—our built-in compliance tools ensure you stay on the right side of TCPA and all the other regulations.

Convoso is trusted by thousands of businesses across industries like insurance, financial services, solar, home services, BPOs, lead generation, and legal. We’re not just a dialer. We’re the tool that closers rely on to win.

Pricing

Pricing Information:
Call for Pricing

Integrations

API:
Yes, Convoso has an API

Reviews - 29 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Convoso
Year Founded:
2006
Headquarters:
United States
Website:
Update This Listing

Media

Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support

Convoso Features and Options

Predictive Dialer Software

Convoso's Predictive Dialer stands out as an exceptional tool tailored for enhancing agent productivity and improving sales results. Engineered to swiftly connect agents with live prospects, it leverages sophisticated algorithms to anticipate agent availability and the likelihood of successful calls, thereby reducing idle time and amplifying overall efficiency. With Convoso, your team can concentrate on what truly matters: engaging in impactful conversations that lead to successful transactions. In contrast to conventional dialers, Convoso’s Predictive Dialer is designed to effortlessly integrate with compliance systems, safeguarding your operations against TCPA infractions while enhancing lead engagement. It can identify voicemails, eliminate unqualified leads, and prioritize valuable prospects—all while ensuring rapid response times. Boasting the capability to execute 5,000 simultaneous dials and connect with leads in less than 3 seconds, Convoso’s Predictive Dialer is recognized as a frontrunner in the realm of high-performing call centers.

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Call Center Software

Convoso stands out as a premier AI-enhanced call center solution poised to revolutionize outbound sales and customer interactions. Equipped with state-of-the-art features for dialing, compliance management, and data analytics, Convoso empowers call centers to enhance efficiency, refine marketing strategies, and increase conversion rates. Its sophisticated capabilities—including predictive dialing, instantaneous lead allocation, and customizable scripts—allow agents to engage with the most promising leads swiftly while ensuring adherence to TCPA and other legislative standards. With a reputation for excellence among numerous businesses in various sectors, Convoso boasts the industry's highest contact rates, enabling call centers to improve profitability while minimizing expenses. Whether you're overseeing a compact team or expanding your operations, Convoso offers the technology and guidance necessary for achieving long-term success. More than just a software solution, Convoso acts as a dedicated ally in your journey towards call center excellence.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Auto Dialer Software

Convoso’s Auto Dialer stands out as the premier solution for enhancing agent productivity and improving sales results. This innovative tool is engineered to connect agents with potential customers more swiftly, utilizing sophisticated algorithms to assess agent readiness and likelihood of successful calls, which minimizes idle time and maximizes efficiency. With Convoso, your team can concentrate on what truly matters: engaging in impactful conversations that secure sales. In contrast to conventional dialers, Convoso’s Auto Dialer integrates effortlessly with compliance mechanisms to prevent TCPA infractions while streamlining lead engagement. It has the capability to recognize voicemails, eliminate unqualified leads, and prioritize high-potential prospects, all while facilitating rapid lead contact. With the ability to conduct 5,000 simultaneous calls and connect with leads in less than 3 seconds, Convoso’s Auto Dialer is the leading choice for high-achieving call centers.

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Email Marketing Software

Convoso's email marketing features provide businesses with the tools to improve customer engagement and increase conversion rates through automated campaigns and tailored communication. The platform employs intelligent triggers to send emails automatically based on specific actions of leads—such as the number of calls made or the results of those calls—ensuring that outreach is both timely and pertinent. This automation enhances operational efficiency, allowing agents to focus on interactions that add the most value. With the help of dynamic fields, users can design customizable email templates that are reusable across various campaigns, leading to a notable increase in transaction rates. By using targeted subject lines, engaging content, and optimal timing, Convoso enables businesses to achieve greater open rates and build meaningful relationships with their customers.

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Ringless Voicemail Drop Software

Convoso’s Ringless Voicemail Drop revolutionizes outbound campaigns by enabling your contact center to deposit tailored messages directly into voicemail inboxes, bypassing the need to ring the recipient's phone. This method allows you to connect with leads without interrupting their daily routine, resulting in a smooth and unobtrusive communication experience. With Convoso, you can design compelling messages that resonate with your target audience, enhancing your campaign's effectiveness and interaction rates. Paired with our cutting-edge automation tools, you'll be equipped to reach a multitude of leads swiftly, allowing your agents to concentrate on engaging in live conversations with the most promising prospects. Our Ringless Voicemail Drop feature adheres to federal regulations, ensuring compliance and a professional outreach strategy. Whether your focus is on sales, lead generation, or setting appointments, Convoso empowers you to optimize contact opportunities while elevating the overall customer experience.

Contact Center as a Service (CCaaS) Provider

Convoso’s CCaaS (Contact Center as a Service) platform represents the pinnacle of innovation for contemporary call centers aiming to enhance growth and optimize their processes. Leveraging the power of artificial intelligence, Convoso provides a comprehensive suite of integrated tools specifically designed to improve every aspect of the customer experience while ensuring operational efficiency and adherence to regulations. With features such as predictive dialing, cutting-edge answering machine detection, real-time analytics, and customizable scripting, Convoso empowers contact centers to increase connection rates, lower expenses, and expedite sales closures. Additionally, tools for managing Caller ID reputation and advanced compliance measures enable you to concentrate on expanding your business without the concerns of TCPA infractions or spam filters. Engineered to support large-scale campaigns, Convoso allows call centers to execute over a billion calls each month, all while maintaining personalized communication and exceptional customer engagement.

Sales Dialers

Convoso's Sales Dialer represents the pinnacle of efficiency for sales agents, significantly enhancing their productivity and sales results. Engineered to expedite connections between agents and live prospects, this tool employs sophisticated algorithms to forecast agent availability and the likelihood of successful calls, resulting in reduced idle time and heightened efficiency. With Convoso, your team can concentrate on what truly matters: engaging in impactful conversations that lead to successful deals. In contrast to conventional dialers, Convoso’s Sales Dialer incorporates compliance features that protect against TCPA violations while streamlining lead outreach. It can identify voicemails, eliminate unqualified leads, and highlight high-potential prospects, all without sacrificing the rapid speed at which leads are contacted. Capable of handling 5,000 simultaneous dials and connecting with leads in less than 3 seconds, Convoso’s Sales Dialer stands out as the premier solution for high-achieving call centers.

Convoso Lists

Progressive Dialers

Convoso's Progressive Dialer stands as the premier solution for enhancing agent productivity and driving sales results. Engineered to swiftly connect agents with potential clients, it leverages sophisticated algorithms to anticipate agent readiness and predict call success, thereby minimizing idle time and maximizing efficiency. With Convoso, your team can concentrate on what truly counts: engaging conversations that seal the deal. In contrast to conventional dialers, Convoso’s Progressive Dialer incorporates compliance mechanisms to prevent TCPA infringements while streamlining lead engagement. It can identify voicemails, eliminate unqualified leads, and highlight high-value prospects, all while ensuring rapid response times. Boasting the capability to execute 5,000 simultaneous dials and reach leads in less than 3 seconds, Convoso’s Progressive Dialer is the leading choice for top-performing call centers.

Power Dialers

Convoso's Power Dialer stands out as the premier solution for enhancing agent productivity and improving sales results. This innovative tool is crafted to quickly connect your agents with live leads, leveraging sophisticated algorithms to forecast agent availability and call success. This ensures that downtime is minimized and productivity is maximized, allowing your team to concentrate on what really counts: engaging in impactful conversations that drive sales. In contrast to conventional dialers, Convoso’s Power Dialer integrates effortlessly with compliance mechanisms to protect against TCPA infractions while enhancing lead outreach efficiency. It has the capability to identify voicemails, filter out unqualified leads, and prioritize high-value prospects—all while ensuring rapid response times. With the ability to make up to 5,000 calls simultaneously and connect with leads in less than 3 seconds, Convoso’s Power Dialer is the top choice for high-performing call centers in the industry.

AI Dialers

Convoso's AI Dialer stands out as the premier solution for enhancing agent productivity and improving sales results. Engineered to rapidly connect agents with live leads, it employs sophisticated algorithms that forecast agent availability and likelihood of successful calls, thus minimizing idle time and maximizing efficiency. With Convoso, your team can dedicate their efforts to what truly counts: engaging in impactful discussions that drive sales. In contrast to conventional dialers, Convoso’s AI Dialer integrates effortlessly with compliance systems to protect against TCPA infractions while streamlining lead engagement. It identifies voicemails, filters out unqualified leads, and prioritizes high-potential prospects—all while delivering incredibly fast response times. With the capability to handle up to 5,000 simultaneous calls and connect with leads in less than 3 seconds, Convoso’s AI Dialer sets the standard for top-tier call centers.

  • Name: Anonymous (Verified)
    Job Title: Insurance Agent
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    When it work, its the best!

    Date: Jan 16 2025

    Summary: Overall, Convoso is simple and easy to use. Although call connectivity and quality can be an issue. It has some very nice features.

    Positive: I like that it connects to my CRM and the saved number features. Transitioning between call and campaigns is easy as well.

    Negative: Call quality and connection can be an issue. There are days when I have no problems at all, and other times where I have issues throughout the day.

    Read More...
  • Name: Joshua R.
    Job Title: Dialer Software Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good, but could be better.

    Date: Jan 14 2025

    Summary: Complex interface with many settings and options.

    Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.

    Convoso is a good platform with many options, but can definitely be improved.

    Good, but could be better.

    Positive: Complex interface with many settings and options. Convoso is a good platform with many options, but can definitely be improved.

    Negative: Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Agent
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Convoso from an agent

    Date: Jan 19 2025

    Summary: Increase our connections to go through leads is a must for someone looking for a way to quickly dial.

    Positive: As an agent the progressive dialing is so beneficial.
    Setting callbacks will help stay organized.
    Call recording for agents is a must.

    Negative: Call transfers can sometimes drop call.
    Call connections after a client picks up sometimes is delayed which leads to frustration.

    Read More...
  • Name: Erica C.
    Job Title: Agent Broker
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Product

    Edited: Jan 18 2025

    Summary: Overall it’s been very good. I am pleased with the product and would recommend to an industry professional.

    Positive: They are all very helpful the staff and very professional especially the tech support. They ensure that your issue is addressed on that same call.

    Negative: Would like to see more call metrics available statistics for user.

    Read More...
  • Name: Tammi L.
    Job Title: Director of Training and Development
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Convoso for Medicare Agents

    Date: Jan 16 2025

    Summary: It's a good experience overall. The support is there and accessible. Questions answered promptly too

    Positive: Many features on Convoso are advantageous for Medicare agents, ease of use is excellent, overall, it's a good experience

    Negative: Callback feature isn't working like we would like it to

    Read More...
  • Name: Chanique L.
    Job Title: Supervisor
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Convoso Dialer

    Date: Jan 16 2025

    Summary: Experience with Convoso is a good one if the callback feature was more effective then this would be the perfect dialer for me

    Positive: The dialer is very effective and easy to use. The design is very modern and the automatic dialer makes dialing a breeze.

    Negative: The Callback feature was not effective and could be better

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Insurance Agent
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great call time and perfect features per client

    Date: Jan 16 2025

    Summary: Convoso has been great! its outbounds without the actual calling so it feels like inbounds. Also, very organized as it relates to each client's info.

    Positive: The calls come in a timely manner and i am able to make my own notes per client. lots of reliable sources as well.

    Negative: Sometimes hard to find previous leads but with proper search we can find it.

    Read More...
  • Name: Victory A.
    Job Title: Sales Representative
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    It has been an amazing dialer, with a friendly interface.

    Date: Feb 04 2025

    Summary: My experience so far has been amazing, it has a lot of beautiful features ranging from call dispositioning buttons, transfer buttons and so on.

    Positive: I love Convoso, it has a beautiful and friendly interface that explains why it always says welcome whenever I log into my account. It's easy to use.

    Negative: Nothing really it really a good Software anytime, any day.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Sales Agent
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    User friendly

    Date: Jan 24 2025

    Summary: I have been using it for months and i must say it’s been a wonderful experience overall, it helps to increase productivity and making things easier.

    Positive: It has a great interface, very user friendly and additionally, the customer support is very responsive and helpful.

    Negative: The advance features would need additional training and support but the basic features are easy to use

    Read More...
  • Name: Clarence F.
    Job Title: Licensed Agent
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy and efficent to use.

    Date: Jan 17 2025

    Summary: Overall, Convoso is a reliable tool in my work. I've used other dialer systems and haven't had the ease of use I've experienced with Convoso.

    Positive: The built in KPI settings and the seamless phone transfers.
    Clear call quality.
    can make conference calls with a simple click.

    Negative: Not many complaints to think of besides headset connection once in a blue moon.

    Read More...
  • Name: Robin N.
    Job Title: Medicare agent
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Convoso works really well

    Date: Jan 17 2025

    Summary: Overall, really good. Very little bad to say about it. I've used it at several jobs now and it has been nice working with it.

    Positive: It's really easy to use and straightforward. Pretty much anyone can use it without directions. I like simplicity and this fits the bill.

    Negative: It would be nice if there was a lookup feature that found past clients

    Read More...
  • Name: Nicodemus B.
    Job Title: Insurance Broker
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very Reliable

    Date: Jan 17 2025

    Summary: Overall, Convoso is great. I would recommend to every company that is in search of a dialer. Great features and they're just a email or call away when needed.

    Positive: Very user friendly. I've been using Convoso for over two years, basically every day. It's been great, haven't had any issues for the most part.

    Negative: Recently there's been some issues with calls just dropping randomly and some audio issues has been occurring as well.

    Read More...
  • Name: Martin K.
    Job Title: Insurance Agent
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great dialer, great service

    Edited: Jan 21 2025

    Summary: Great experience overall. Convoso helps our business operate efficiently and minimizes wasted time by completing many functions automatically that used to be done manually (CRM, dialer, etc).

    Positive: Pros include the progressive dialer, the call recording, the integration with the CRM, and the seamless integration with our lead sources. Customer support is always on the ball.

    Negative: The interface can be a little "clunky", I have seen smoother GUIs but also seen much worse. Not a dealbreaker considering everything else.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Customer service
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The best Sales Management Tool

    Date: Jan 17 2025

    Summary: The platform is the most advanced I've seen in my years of experience. The platform provides all necessary tool you need to connect and keep tabs on your customers.

    Positive: I've worked with 6 different CMS but I must say, Convoso isn’t just a hype. The whole program has an in demand future for Customer Management including noise filter which is a plus.

    Negative: The popup script delay due to lack of strong network connectivity sometimes.

    Read More...
  • Name: Trystn H.
    Job Title: Call Center Rep
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great

    Edited: Jan 31 2025

    Summary: I would recommend to others.

    Positive: Everything is pretty self explanatory!!

    Negative: There was not much that I didn't like!

    Read More...
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