Convoso Reviews

Summary: Overall experience has been a positive one. I would absolutely recommend this application and software to any call center. Convoso makes day to day activities easy and seamless and has many features and capabilities a lot of competitors do not offer.

Positive: Easy to use and navigate. Ease of use makes Convoso that much better when needing to provide a crash course to new hires during the onboarding procedures. Account rep communication speed is great when troubleshooting is necessary and questions come up.

Negative: Three way calling and transferring to down lines is a bit tricky at first and could possibly be simplified,

Summary: I use it daily and it makes my life so much easier. My company has been using Convoso for years and we won’t use anything else.

Positive: Very user friendly. Easy to learn. Tutorials are very helpful. Very easy to navigate and technical support is awesome.

Negative: Absolutely nothing. Everything is very easy to learn.

Summary: Convoso offers the perfect combination of a powerful dialer and an outstanding team to back it up. Their implementation process was flawless, and their support team continues to impress with their responsiveness and expertise.

Positive: Convoso’s project management team, especially Drake, Virgilio, and Caitlyn, has been phenomenal. They guided me every step of the way, ensuring a seamless implementation process. Their attention to detail and expertise made the transition effortless. Our company growth has been exponential because of their team and software. Highly recommend!

Negative: A little confusing at time the use case of inbound calls going to queues and list that the DID is not assigned to. Would like more notifications when leads are not inserted in the hopper

Summary: Great communication, easy set up, constant guidance. Overall experience with Convoso has been nothing short of amazing.

Positive: Love the layout and user friendly CRM. Love the prompt customer service, whenever we need help its done immediately and with kindness.

Negative: Not much to dislike, no one loves spending money the only con is the pricing, but you get what you pay for and we are extremely pleased.

Summary: Convoso is the dialer you want if you want to run circles around your competition and grow your business. I'm beating my competitors to the punch very consistently. I'm getting people on the phone!

Positive: Convoso gets my company on the phone with Data Leads quicker and more consistently than all the other dialers out there. Also, the admin back office has virtually unlimited ability to generate reporting about any user data you may need. In addition, Tech Support is easily accessible and highly competent. Issues are resolved efficiently and even with a smile

Negative: The back office reporting ability is extensive and takes a little bit to get used to. Once you get it, you're good.

Summary: I would chose this software vs a Five9 or Call Tools any day! They have great support and ultimately the cost in price is worth the weight in additional revenue you will make.

Positive: You won't find a system out there with a better strategy and contact rates on a dialer. The user interface is beautiful, clean and intuitive. The reps love the dynamic scripting. The list management gives you a way to see in real time which lists are generating revenue while factoring in payroll and which are losing ROI. This lets you decide if call attempt 4 on one list is more fruitful than call attempt 1 on another. This was a game changer!

Negative: More expensive than competitors and it requires a newer computer with strong internet connectivity.

Summary: My overall experience in changing to Convoso has been a very positive experience. The lush reporting, analytics allow me to keep my entire team engaged to our goals. The system and support are miles ahead of the competition.

Positive: The Dialer has come so far, intuitive process and systems to allow for greater contact and greater conversions. Ive run several dialers on different backbones and Convoso by far takes the lead! Amazing Support and great people behind each step forward

Negative: I don't have any cons presently; Convoso works with me on each request, i have dedicated support and they listen to my concerns!

Summary: Increase our connections to go through leads is a must for someone looking for a way to quickly dial.

Positive: As an agent the progressive dialing is so beneficial.
Setting callbacks will help stay organized.
Call recording for agents is a must.

Negative: Call transfers can sometimes drop call.
Call connections after a client picks up sometimes is delayed which leads to frustration.

Summary: Overall it’s been very good. I am pleased with the product and would recommend to an industry professional.

Positive: They are all very helpful the staff and very professional especially the tech support. They ensure that your issue is addressed on that same call.

Negative: Would like to see more call metrics available statistics for user.

Summary: It's a good experience overall. The support is there and accessible. Questions answered promptly too

Positive: Many features on Convoso are advantageous for Medicare agents, ease of use is excellent, overall, it's a good experience

Negative: Callback feature isn't working like we would like it to

Summary: Experience with Convoso is a good one if the callback feature was more effective then this would be the perfect dialer for me

Positive: The dialer is very effective and easy to use. The design is very modern and the automatic dialer makes dialing a breeze.

Negative: The Callback feature was not effective and could be better

Summary: Convoso has been great! its outbounds without the actual calling so it feels like inbounds. Also, very organized as it relates to each client's info.

Positive: The calls come in a timely manner and i am able to make my own notes per client. lots of reliable sources as well.

Negative: Sometimes hard to find previous leads but with proper search we can find it.

Summary: Overall, Convoso is simple and easy to use. Although call connectivity and quality can be an issue. It has some very nice features.

Positive: I like that it connects to my CRM and the saved number features. Transitioning between call and campaigns is easy as well.

Negative: Call quality and connection can be an issue. There are days when I have no problems at all, and other times where I have issues throughout the day.

Summary: Complex interface with many settings and options.

Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.

Convoso is a good platform with many options, but can definitely be improved.

Good, but could be better.

Positive: Complex interface with many settings and options. Convoso is a good platform with many options, but can definitely be improved.

Negative: Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.