ServiceNow Configuration Management Database Description
You need to be able to identify the assets in your IT environment and have accurate configuration data. This will allow you to manage and improve your systems effectively. It's easy to understand the IT environment of your organization with a CMDB (configuration management database). This database is especially useful in areas such as service impact analysis, asset management and compliance.
The ServiceNow®, CMDB is a single record system for IT. The CMDB can be paired with ServiceNow Service Mapping to make it service-aware. This allows your ServiceNow applications and services to be service aware. Your CMDB gives you full visibility into your infrastructure and services, allowing you to make better decisions and take greater control of your environment.
ServiceNow Configuration Management Database Alternatives
JDisc Discovery
JDisc Discovery is a powerful IT asset management and network discovery tool, designed to provide organizations with clear, real-time insights into their entire IT environment. By automatically scanning the network, it identifies and catalogs devices, from physical servers and workstations to virtual machines and network appliances, giving users a detailed inventory of their assets. The tool captures essential data such as hardware specifications, installed software, system configurations, and interdependencies among devices.
A key advantage of JDisc Discovery is its agentless architecture. Rather than requiring installation on each device, it uses multiple protocols (like SNMP, SSH, WMI) to gather information, ensuring quick deployment and compatibility across various operating systems, including Windows, Linux, and Unix. This makes it ideal for diverse and dynamic IT ecosystems, enabling efficient and non-intrusive data collection.
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Vivantio
Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL.
Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.
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NetBrain
Since 2004, NetBrain has transformed network operations with its no-code automation platform, helping teams systematically shift left by turning complex processes into streamlined workflows. By unifying AI and automation, NetBrain delivers actionable hybrid network-wide observability, automates troubleshooting, and enables safe change management to boost efficiency, reduce MTTR, and mitigate risk, enabling IT organizations to proactively drive innovation.
Get network-wide and contextualized analysis across your multi-vendor, multi-cloud network
Visualize and document the entire hybrid network using dynamic network maps and end-to-end paths
Automate network discovery and ensure data accuracy for a single source of truth
Auto-discover and decode your network's golden configurations, discover day 1 issues, and automate configuration drift prevention
Automate pre- and post-validations for network changes with application performance context understanding
Automate collaborative troubleshooting from human to machine
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Freshservice
Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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Integrations
Company Details
Company:
ServiceNow
Year Founded:
2003
Headquarters:
United States
Website:
www.servicenow.com
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Product Details
Type of Training
Webinars
Customer Support
24/7 Live Support
ServiceNow Configuration Management Database Features and Options
CMDB Software
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
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