Alternatives to ServiceNow Configuration Management Database

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

JDisc Discovery is a powerful IT asset management and network discovery tool, designed to provide organizations with clear, real-time insights into their entire IT environment. By automatically scanning the network, it identifies and catalogs devices, from physical servers and workstations to virtual machines and network appliances, giving users a detailed inventory of their assets. The tool captures essential data such as hardware specifications, installed software, system configurations, and interdependencies among devices. A key advantage of JDisc Discovery is its agentless architecture. Rather than requiring installation on each device, it uses multiple protocols (like SNMP, SSH, WMI) to gather information, ensuring quick deployment and compatibility across various operating systems, including Windows, Linux, and Unix. This makes it ideal for diverse and dynamic IT ecosystems, enabling efficient and non-intrusive data collection.

VIRIMA is a SaaS platform that provides highly automated IT Asset Management, IT Service Management (ITSM), and IT Operations Management solutions (ITOM). It is easy to use and affordable to deploy. VIRIMA enables business processes to be linked to the technology and services they rely on through advanced infrastructure discovery and visualization capabilities. VIRIMA CMDB's innovative automation capabilities provide insight, control, and value to IT companies large and small. This allows them to efficiently address the challenges of managing and securing today’s dynamic, dispersed, and complex IT estate.

ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.

Asset Management streamlines the lifecycle of your IT assets through user-friendly workflows. Empower your organization to make strategic choices regarding asset capacity, refresh cycles, and vendor selection. Gain comprehensive visibility and control over your assets. Enhance your investments in asset lifecycles to improve IT services and promote wiser decision-making. Achieve cost reduction for your assets. By automating lifecycle processes, you can significantly cut down on unnecessary expenses. Manage risk effectively. Implement asset policies and adhere to regulatory standards to reduce exposure to potential risks. Revolutionize your business through advanced digital IT workflows. Upgrade your operations to increase productivity, reduce costs, and enhance resilience all within a unified IT platform. Amplify your investment potential with ServiceNow Impact. Access quicker value realization through on-demand expertise, premium support, and preventive tools that facilitate your digital transformation journey. Our tailored digital experiences are designed to enhance your organization's overall efficiency and effectiveness. Harness the power of technology to create a seamless operational environment that drives success.

ServiceNow Cloud Observability provides real-time visibility and monitoring of cloud infrastructure, applications and services. It allows organizations to identify and resolve performance problems by integrating data from different cloud environments into a single dashboard. ServiceNow Cloud Observability's advanced analytics and alerting features help IT and DevOps departments detect anomalies, troubleshoot issues, and ensure optimal performance. The platform supports AI-driven insights and automation, allowing teams the ability to respond quickly to incidents. Overall, the platform improves operational efficiency while ensuring a seamless user-experience across cloud environments.

The BMC Helix Configuration Management Database (CMDB) enhances the workflow of your ecosystem by providing a comprehensive, business-centric reference point for your assets and services. You can maintain precise data and service models for a vast array of configuration items, encompassing both on-premises and cloud offerings. It enables efficient tracking and management of hardware, software, and cloud service configurations along with their interrelationships. Evaluate the effectiveness of your configuration management strategies or policies through established KPIs. With BMC Helix Discovery, BMC Helix Client Management, and various built-in connectors, the CMDB can be automatically populated and updated in just a few minutes. You can also leverage robust integration tools and a rich API set to import and federate data from various external sources. Furthermore, it allows you to establish detailed role-based access controls for all items and attributes, ensuring that sensitive information is protected while still accessible to authorized users. This comprehensive approach ultimately leads to improved visibility and governance of your IT assets.

Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.

The System Asset Management System™ serves as a Configuration Management Database (CMDB) specifically designed for mid-market businesses. It includes Process Workflow modules that cover various areas such as Configuration Management, Change Management, Incident Management, Financial Management, Problem Management, Service Level Management, Release Management, Service Catalog, Document Management, Application Dependency Mapping, Availability Management, Project & Time Management, Controls, and Business Alignment. For convenience, we refer to our product as Samantha™. Samantha™ is strategically developed to fulfill the 1) business requirements, 2) financial constraints, and 3) resource availability of mid-market organizations. By choosing Samantha™, you can save costs—there’s no need to overhaul your Help Desk unless you wish to do so. Samantha™ is designed to enhance your current Service/Help Desk solution, such as Footprints, HEAT, TrackIT, Remedy, or ServiceNow, while also preserving your investments in Event Management tools like SolarWinds, What's Up Gold, Nagios, Microsoft Service Center, and Big Brother. This dual compatibility ensures that your organization can maximize existing resources while improving overall service management efficiency.

Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

The Jira-integrated CMDB and asset management system provides comprehensive visibility into infrastructure dependencies, enabling users to effectively oversee assets, swiftly resolve incidents, and reduce the potential adverse effects of changes. With a graphical representation of various asset dependencies, you can easily evaluate the implications of these connections at a glance. This tool ensures that essential asset information is readily accessible whenever and wherever it is needed. Mindville's Insight, now a part of Atlassian, empowers IT teams to lower mean time to resolution (MTTR) by identifying which services are impacted and clarifying the relationships among them. By enhancing understanding through visualization, Insight helps teams grasp the “who, what, when, and where” concerning any issues that may arise. Additionally, data can be seamlessly imported from cloud providers, other CMDB solutions, or through formats like CSV, JSON, and REST-API. Furthermore, Insight Integration apps facilitate the connection and data import from major cloud providers such as AWS, Azure, and Google Cloud, thereby streamlining asset management processes even further. This comprehensive approach not only aids in managing assets but also significantly enhances incident response capabilities.

Aranda CMDB serves as a robust Configuration Management Database solution that empowers organizations to systematically organize, oversee, and refresh data on configuration items (CIs) across various projects from a unified repository. By enabling the linkage of CIs to a service catalog within Aranda Service Management, it effectively connects incidents, changes, and issues to particular CIs and their interdependencies, supplying specialists with in-depth contextual details necessary for conducting root cause analysis and effective troubleshooting. Additionally, it facilitates the development of profiles that associate CIs with specific users or relevant criteria, which enhances targeted searching capabilities and assists in calculating the total cost of ownership (TCO) for each asset, thus supporting budget planning and expenditure assessments. Furthermore, Aranda CMDB's integration with Aranda Device Management (ADM) and Aranda Enterprise Mobility Management (EMM) ensures that CIs are automatically updated in response to changes in device inventory, while also providing access to extensive lifecycle data that can prove invaluable for strategic decision-making. This comprehensive solution ultimately streamlines IT operations and enhances overall organizational efficiency.

Gain mastery over your network resources and IP addresses without any financial commitment by signing up for our hosted Configuration Management Database (CMDB) and IP Address Management (IPAM) service, which boasts an impressive 99.9% uptime. Creating a free account only takes a matter of seconds, allowing you to experience comprehensive visibility into your assets. You'll be able to explore the connections among your Business Units, Sites, network Devices, and IP addresses all consolidated in one convenient location. This streamlined approach enhances your ability to manage and monitor your network efficiently.

Configuration management in hybrid IT. OpenText™, Universal Discovery and Universal CMDB, can be deployed either on-premises, or via SaaS. Discover, map service dependencies, and perform proactive impact analysis to increase your IT visibility and reduce IT service disruptions. Get a complete IT inventory and configuration across on-premises hardware, software and endpoints. For effective change and configuration, you need to know how your infrastructure delivers critical business applications and services. IT is constantly changing, but you or your service agent should consider the impact of any changes before making them.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

Qbilon offers comprehensive visibility and real-time architectural insights into the IT environments of large enterprises through its seamless data integration capabilities. By leveraging a high level of automation alongside effective data management for both on-premises and cloud solutions, it significantly decreases the need for manual input while enhancing data accuracy and dependability. The platform consolidates information from various sources, including AWS, Azure, GCP, Darktrace, VMware, and PRTG, to provide a cohesive perspective on your IT assets, complete with precise dependency mapping that can be utilized to update systems like your ServiceNow CMDB. In addition, Qbilon's robust visualizations not only boost operational efficiency but also simplify IT architectures, thereby elevating visibility and minimizing the necessity for manual configuration tasks. This holistic approach ensures that organizations can stay agile and responsive in their IT management strategies.

Efficiently oversee the configuration and backup of network devices with AlterPoint, an on-premise network management solution. The core offering of AlterPoint is Network Authority Automation, supplemented by two optional products: Enterprise CMDB (eCMDB) and Lifecycle. Network Engineers utilize this tool to modify configurations for routers, switches, repeaters, bridges, and gateways, while also ensuring device configurations are backed up and scripts are created for security management and configuration changes. Our top priority is customer satisfaction, which is why we have developed the IgniteTech Customer Support Program. This program features three distinct service tiers: Platinum, Gold, and Standard. The Platinum Support tier is designed for our most engaged and demanding clients, providing the broadest range of services along with the highest level of priority for resolving critical issues. Additionally, we aim to enhance your investment through IgniteTech’s Consulting Services, tailored to maximize your operational efficiency and effectiveness. This comprehensive support structure is essential for ensuring that your network management needs are met with excellence.

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity

An open-source tool for IT service management, documentation, ticketing, and invoicing. Targeted towards Managed Service Providers (MSPs) primarily, the software may also suit the requirements of internal IT teams.

ManageEngine AssetExplorer, an IT asset management platform, is designed to allow IT managers to quickly deploy and gain control over IT assets located at multiple sites. Its out-of the-box capabilities include inventory management and hardware and software asset management, as well as custom workflows that automate lifecycles, vendor and purchase management, and a CMDB for visualizing digital infrastructure. Manage your hardware and software assets on-premises or in the cloud. Manage every asset state, from asset creation to asset disposal. Discover and scan assets to be aware of all assets in your network. Visibility over asset demand and use will help you to drive sustainable cost savings. Audit-ready hardware and software at any time.

FireScope’s Service Performance Manager (SPM) effectively identifies and tracks your essential IT infrastructure and services, compiling valuable intelligence on both assets and service performance to ensure that your vital applications and services operate at their best. It enables you to keep a close eye on asset capacity and performance, helping to prevent any potential service interruptions. By aligning IT asset management with business goals, you can pinpoint risks and understand their implications for the business. Additionally, it provides comprehensive monitoring of network devices, performance metrics, and response times. The virtual FireScope Collector can be downloaded to monitor all assets by listening to network flows. You can monitor Operating Systems without agents or leverage FireScope’s efficient lightweight agents for enhanced functionality. Visualize service performance through both pre-configured and customizable dashboards, as well as Service Level Agreement (SLA) reports. Manage alerts related to performance and availability seamlessly, and enjoy straightforward integration with your Configuration Management Database (CMDB) and IT Service Management tools. This holistic approach ensures that you maintain a robust and responsive IT environment.

Understanding the components of your global hybrid-IT landscape is crucial for maintaining security. We have committed ourselves to the security community by ensuring everything is made visible. Global AssetView is offered at no cost, enabling individuals worldwide to take advantage of its features. This entirely cloud-based IT asset management solution is designed for effortless deployment, management, and scalability, accommodating millions of assets with ease. It identifies and inventories both known and unknown assets that are part of your global hybrid-IT setup. By standardizing product and vendor names, it effectively categorizes assets into their respective product families. Additionally, it collects comprehensive information about each asset, including details, active services, and installed software. Users can swiftly locate any asset or relevant information in mere seconds to receive quick answers. Assets can be labeled and organized flexibly using custom tags for better management. The platform enhances security visibility by identifying security vulnerabilities and integrating with CMDB, alongside providing alerting and response capabilities. Furthermore, users have the option to upgrade their service to evaluate the security and compliance status of each asset, ensuring a robust defense against potential threats. In an increasingly complex IT environment, such tools are indispensable for proactive security management.

xtype enhances the capabilities of ServiceNow platform teams by enabling quicker innovation, managing multiple instances effectively, minimizing backlogs, ensuring compliance, and mitigating operational risks. This innovative product transforms the processes of backing up and restoring ServiceNow instances, significantly cutting down preparation time while boosting accuracy through its automatic identification of backup and restoration needs. With xtype, users gain exceptional visibility into their ServiceNow environment, as it offers a dynamic shared view of backup and restore plans that facilitates real-time collaboration and keeps everyone informed about ongoing tasks. This alignment among team members fosters a cooperative atmosphere and improves overall efficiency in managing responsibilities and tracking clone statuses. Additionally, xtype provides a specialized visibility tool for managing multiple instances of the ServiceNow landscape, enabling users to quickly detect and address any version discrepancies within just minutes. By streamlining these critical processes, xtype not only enhances operational effectiveness but also empowers teams to focus on more strategic initiatives.

BelManage allows users reduce their software license costs, monitor their cybersecurity status, and IT configuration details. BelManage is based upon Belarc's Cloud architecture. It uses a single Intranet Server and Database and automatically creates a central repository (CMDB), which contains software, hardware, and security configuration details. Belarc's cloud architecture makes it easy to automate and simplify the monitoring of all desktops, laptops and servers around the globe. It uses a single server/database. The BelManage server is available on-premise, hosted by our customer or hosted by Belarc via SaaS.

Euladox ITAM provides comprehensive visibility and control over assets throughout their entire lifecycle, enabling organizations to lower expenses and maximize their return on investment. It serves as a Single Source of Truth through a centralized ITAM database, offering a robust enterprise application for IT operations that includes extensive IT Asset Management capabilities alongside a top-notch Incident Management module. Designed with modularity in mind, Euladox features automated discovery of all IT assets, an asset configuration management database (CMDB), software inventory, license management, warranty and AMC tracking, consumables management, and contracts management, as well as omni-channel incident management. IT infrastructure managers require precise information regarding the location, identity, and configuration of both hardware and software assets, making access to data on contracts, warranties, support agreements, and budgets essential. By implementing an automated IT Asset Management process, organizations can significantly diminish the labor and errors typically involved in meeting these critical requirements while enhancing overall efficiency. This streamlined approach not only aids in effective asset tracking but also supports strategic decision-making for future investments.

Ivanti Neurons for ITAM unifies your IT asset information, enabling you to monitor, configure, enhance, and manage hardware, servers, clients, virtual environments, cloud resources, and software throughout their entire lifecycle—from acquisition and invoicing to deployment and eventual disposal. This solution provides real-time asset discovery, automated data reconciliation, and normalization to create a centralized asset repository that seamlessly integrates with service-management CMDBs, ensuring you have the latest information for efficient request processing. Additionally, a mobile companion app allows users to search for and update asset details, check incident reports, and perform automated quick actions while on the move. The product catalog and asset repository maintain crucial information such as identification data, lifecycle phases, inventory levels, locations, warranty details, and vendor performance metrics, while barcode scanning facilitates rapid bulk lookups and updates. Furthermore, features that enhance cost and contract visibility help track IT expenditures, monitor asset age and value, and manage contract terms effectively to support strategic negotiations. With its comprehensive capabilities, Ivanti Neurons for ITAM empowers organizations to optimize their IT asset management processes efficiently.

Effortlessly oversee your cloud environment through Infrastructure-as-Code, which helps you save time, reduce costs, and minimize mistakes. Firefly’s solution for managing cloud assets delivers the essential infrastructure management that cloud users desire, something that conventional CMDBs fail to provide. Mitigate service interruptions while enhancing governance and boosting engineering productivity. Manage all your cloud resources—including those from AWS, Azure, Google Cloud, K8s, and various SaaS applications—conveniently from a single interface. You can monitor health status, access historical data, and gain actionable insights, all while utilizing advanced filters to locate any asset with ease. The system automatically converts your cloud setup into IaC, accounting for dependencies and modules. Additionally, it can identify and correct drifts and misconfigurations, maintain a record of changes, revert to earlier configurations, and recover assets that may have been inadvertently deleted. This comprehensive approach ensures that your cloud management is both efficient and reliable.

Concierto.Cloud, a multi-cloud infrastructure management platform, offers high-level automation to manage cloud and on-premise infrastructures from one location. Automation can increase speed, efficiency, lower costs, and scale. You can manage your cloud and on-prem environments. Respond to incidents, requests, and changes from one place. Concierto.Cloud enables you to manage multiple cloud instances simultaneously using a single interface. Advanced automation allows you to trigger policy and rule-based execution. Concierto.Cloud's dynamic CMDB and ITSM capabilities, as well as cloud native tools, allows proactive service management. Maximize asset utilization across all clouds and on prem through 3600 visibility.

Startly revolutionizes IT Service Management (ITSM) and Professional Services Automation (PSA) by combining every essential function into a single, integrated platform. Built specifically for IT service providers, Startly enables users to plan, track, and resolve everything—from incidents to projects—through an intuitive, cloud-based interface. Its Service Management module covers incident tracking, problem resolution, SLA management, and change control, while Project and Resource Management capabilities ensure timely project delivery and optimized utilization. The platform’s Insights and Analytics dashboard provides deep visibility into project health, service performance, and profitability. Startly’s Configuration Management Database (CMDB) helps maintain complete oversight of IT assets and dependencies. With one flat pricing model and a 30-day free trial, it’s built to simplify financial and operational decisions for growing IT teams. Proven metrics show Startly users experience 5x faster staffing, 95% on-budget projects, and 80% quicker delivery times. From helpdesk to financials, Startly is the unified solution that helps IT organizations operate smarter and scale faster.

Enhance the efficiency of ServiceNow upgrades and testing through the use of intelligent test automation, DevOps practices, and comprehensive documentation, which allows developers to concentrate on more critical tasks. Sometimes, witnessing the capabilities firsthand is essential to understanding their value. Schedule a 30-minute introductory session with one of our knowledgeable product specialists, who will demonstrate how swiftly and effortlessly you can join the ranks of numerous other ServiceNow customers leveraging the AutomatePro app to expedite their upgrades and releases. In just 10 seconds after installing AutomatePro, you can initiate and execute your first automated test with ease. Our quickstart AI feature automatically generates a test scenario tailored to your specific ServiceNow configuration, removing the need for any tedious template adjustments. We believe this method is superior to providing generic templates that require modifications to align with your particular setup in ServiceNow. Moreover, AutomatePro effectively addresses the challenges associated with test maintenance by utilizing innovative 'model blocks,' ensuring a streamlined and adaptive testing process. With these advancements, the path to efficient testing and upgrades is clearer than ever.

Mitigate risks within your IT infrastructure effectively. The pioneering solution that established the category continues to elevate standards, safeguarding enterprises from significant cyber threats that heighten overall business risk. Leverage a combination of active scanning, agents, passive monitoring, external attack surface management, and CMDB integrations to achieve the necessary visibility to uncover significant vulnerabilities throughout your systems. With the industry's broadest CVE coverage, you can swiftly and confidently identify critical exposures that are highly susceptible to attacks and could impact your business. Implement timely and assertive actions using Tenable Predictive Prioritization technology, which integrates vulnerability insights, threat intelligence, and data science to address critical exposures and facilitate remedial measures. Tailored to suit your specific requirements, the Tenable Security Center suite of products equips you with the insights and context essential for comprehending your risk profile and promptly addressing vulnerabilities. This comprehensive approach ensures that your organization remains resilient against evolving cyber threats.

Ivanti Neurons for Security Operations Management offers a unified platform designed for the oversight and automation of addressing security incidents and vulnerabilities across various domains including service management, operations, and development. Every security event is transformed into an incident, assigned a priority, and associated with configuration items in the CMDB, which allows teams to navigate the entire incident lifecycle from investigation to resolution, incorporating workflows for change management while simultaneously logging, classifying, and managing vulnerability remediation through Ivanti’s Risk-Based Vulnerability Management approach. The platform features seamless integrations with Azure DevOps and Jira, as well as support for any external solutions via REST APIs, ensuring that security findings are directly incorporated into DevOps workflows, thereby maintaining coherence between remediation efforts and development activities. Additionally, customizable dashboards and analytical tools provide immediate insights into risks, impacted assets, and the status of remediation efforts, while automated workflows efficiently allocate tasks to appropriate teams, enhancing overall productivity. This comprehensive approach not only streamlines security operations but also empowers organizations to proactively manage their security posture in an ever-evolving threat landscape.

ServiceNow can automate data extraction and workflow connectivity for IT service professionals. Perhaps you are pulling data from the business into a data warehouse or your users want to use their preferred BI tools to run analytics. You may be looking for a simplified way to pass work to external service providers or departments without duplicating effort. This will allow you to keep track of progress and provide visibility into service levels. Perspectium solutions enable ServiceNow customers to move tens or millions of records every single day for a variety reasons. We offer the only way to do this, as a fully managed service (just as ServiceNow), with a minimal performance impact.

Achieve a remarkable 99% accuracy rate in your CMDB data and ensure that it remains consistently high. Eliminate the time taken to determine source systems for incidents, effectively bringing it down to zero. Attain full visibility into risks and SLA exposure to better manage potential issues. Streamline service billing processes to avoid under billing and clawbacks, while also minimizing the need for manual billing and validation efforts. Cut down on maintenance and licensing expenses related to decommissioned and unsupported assets. Foster trust and transparency by significantly reducing major incidents and accelerating outage resolution times. Address the constraints of Discovery tools and enhance integration across your entire IT infrastructure. Promote collaboration between ITSM and ITOM teams by merging various IT data sets into a cohesive framework. Achieve a comprehensive understanding of your IT landscape through ongoing CI validation from the widest array of data sources. Blazent ensures data quality and integrity through a commitment to 100% data accuracy, transforming all your IT and OT data from the most extensive sources in the industry into reliable, trusted information. This holistic approach not only optimizes your operations but also empowers your organization to make informed decisions with confidence.

Faveo was specifically created to meet the needs of startups and SME’s by providing them with ticket-based support systems. Customer retention is a major challenge in today's highly competitive startup environment. Main Features Asset Management Email Integration Customer DataBase Self Service Portal Invoicing & Billing Surveys & Feedback Knowledge Base Alerts/Escalation Contract Management Incident Management Management of Known Issues Service Desk (ITIL ITSM). Ticket Management Help Desk Management Issue tracking

The Raynet One Technology Catalog functions as an IT taxonomy that establishes a definitive source for all IT asset information. It ensures a consistent perspective and serves as a dependable central database for managing both software and hardware assets across your organization. In the intricate realm of modern IT, having a well-organized repository is crucial for maintaining accurate and high-quality asset data. Furthermore, achieving complete transparency is vital for the success of enterprise-wide IT projects. The Raynet One Technology Catalog leverages AI to standardize, normalize, and enhance hardware and software data. This meticulously curated data lays the groundwork for various systems and IT initiatives, including IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), Configuration Management Database (CMDB), and cybersecurity efforts. By utilizing this catalog, organizations can streamline their IT operations and make informed decisions based on reliable data.

Certero Enterprise ITAM is the fastest, most efficient and resource-efficient way to find, inventory, and manage your IT assets. It can be used on any device, mobile, desktop, datacenter, or cloud. It is easier to set up and configure, which allows you to deliver more value to your organization faster. It is easier to use, which means that your total cost of ownership will be lower. It's also more efficient at capturing and analysing inventory data across all hardware and software. This allows you to take advantage of the Certero Enterprise ITAM insights. You can collect inventory data from all platforms, including Windows desktops and servers, Linux and Unix, on premises and in the cloud, and Android and iOS mobile devices. You can also find and inventory assets such as printers, routers and infrastructure. Includes Software Distribution, Patching and Reporting. Can be integrated with any Service Desk CMDB. Certero is fully ISO27001 Certified for Information Management Security Peace of Mind.

Our specialized mobile applications for both Android and iOS empower you to conduct inventory assessments and automate asset management tasks while on the move. This seamless access to asset resources enhances employee efficiency, enabling them to easily browse, check out, or check in shared tools, equipment, and assets. With tailored asset attributes, user synchronization, and optimized label printing, the asset database within Jira remains current and functional across various scenarios involving physical assets, Jira users, and related issues. You can enjoy a flexible, customizable Configuration Management Database (CMDB) with superior search functionalities. Manage and oversee assets, tools, and equipment directly within Jira and Jira Service Desk. Effortlessly track key details about your assets, including what they are, who is using them, their location, duration of use, and all pertinent information in between. Everything you need for efficient asset management is consolidated in Jira. By utilizing Jira and Jira Service Desk, you can effectively track, manage, and report on your assets, ensuring that all key stakeholders remain informed. Additionally, you can proactively keep them updated with scheduled custom reports and email alerts, thus enhancing overall communication and operational efficiency.

ServiceNow Cloud Accelerate is an innovative solution aimed at enhancing and automating cloud operations, allowing organizations to effectively manage and optimize their cloud resources. By integrating seamlessly with multiple cloud platforms, it offers comprehensive visibility and control over cloud infrastructure, applications, and services. With its robust features, including automated workflows, governance capabilities, and cost management tools, ServiceNow Cloud Accelerate guarantees that cloud resources are utilized efficiently while adhering to company policies. The platform significantly boosts agility by facilitating quicker deployment of cloud services and minimizing the need for manual intervention. This results in enhanced operational efficiency and fosters a more proactive strategy for supervising cloud environments. Additionally, organizations leveraging this solution can expect to achieve greater scalability and improved resource allocation, ultimately driving better business outcomes.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

Engage and cooperate with a tailored enterprise work management solution designed specifically for marketers, by those who truly understand marketing. As the preeminent choice in Enterprise workflow management, ServiceNow enjoys the confidence of IT, HR, Finance, and Customer Service departments globally. By developing Tenon on the ServiceNow platform, integrating Marketing with the broader enterprise ecosystem has become remarkably straightforward. Establish a solid framework for repeatable work management that enhances communication, fosters collaboration, and ensures consistency — all within a robust system capable of empowering enterprise teams. Navigate the complexities of campaigns throughout the entire customer journey with a work view that offers clarity and insight from the initial planning stages to full execution. Additionally, maintain an accurate understanding of performance through strategic workload capacity planning and shared dashboards that consistently track essential performance metrics, ensuring that teams remain aligned and informed.

Cutting the time required for ServiceNow upgrades by 50% is achievable with DotWalk's AI-driven solutions that handle tasks better suited for automation. No other provider addresses the challenges of lengthy ServiceNow upgrade testing quite like DotWalk. Established by experts in ServiceNow and Automated Testing Framework (ATF), DotWalk aims to eliminate the difficulties associated with complex upgrades. Their unique AI-powered solutions operate seamlessly within ServiceNow, allowing businesses to concentrate on their core priorities while automating what should not be left to human effort. With a wealth of experience in the ServiceNow landscape, the DotWalk team collaborates with large enterprises to streamline labor-intensive upgrades, cut costs, and allocate more time to critical business projects. As companies implementing ServiceNow increasingly turn to automated testing, they enhance the efficiency of their upgrade and update set processes, ultimately paving the way for smoother transitions and better outcomes. The commitment to innovation and excellence positions DotWalk as a leader in the realm of ServiceNow upgrades.

newLab Cloud serves as a laboratory management platform optimized for AI and is constructed on the ServiceNow framework. It is specifically tailored to assist biotech, pharmaceutical, and research entities in optimizing their workflows, overseeing laboratory instruments, and automating compliance tasks. This platform is engineered for contemporary research and development settings, providing a comprehensive solution that includes equipment monitoring, document organization, workflow automation, and detailed audit trails, all within a secure cloud environment. Additionally, through its integrations with ServiceNow, newLab Cloud enhances the synergy between laboratory and IT operations, fostering better collaboration, safeguarding data integrity, and speeding up the pace of innovation across various sectors.

BMC Helix is an AI-enhanced, cloud-based service and operations management platform aimed at providing businesses with comprehensive visibility, automation, and proactive oversight of their IT services, infrastructure, and operational workflows. Central to BMC Helix is the integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalog and ticketing systems, knowledge management, self-service portals, and AI-driven automation agents, allowing companies to handle incident, problem, change, asset, and service desk processes within a unified framework. With its built-in generative and "agentic" AI technology (BMC HelixGPT), the platform streamlines repetitive tasks, uncovers valuable insights, categorizes recurring incidents for effective problem management, and suggests or initiates remediation actions to minimize manual effort and speed up resolution times. By leveraging such advanced tools, BMC Helix empowers organizations to enhance their operational efficiency and improve service quality significantly. This comprehensive approach not only simplifies IT management but also fosters a more responsive and adaptable business environment.

Single pane-of glass to automate customers' IT operations Cruz Remote Monitoring and Management is designed for Managed IT Services Providers (MSPs). It allows them to remotely monitor and manage their IT infrastructure, networks and client endpoints from anywhere. Dorado allows you to remotely monitor and manage your environment from one console, whether you are an MSP looking to improve your business or a reseller/VAR trying to enter the MSP market. All this is available in an affordable, scalable, and easy-to-use solution. Dorado Software is a leader in resource management, performance monitoring, service orchestration software, and cloud operations automation across converged infrastructure fabrics. Dorado software helps IT professionals and operators monitor, configure and manage converged infrastructures (physical storage and virtual servers, networking devices, networking devices), virtualized functions and cloud services.