Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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In 60 seconds, activate your international phone number. You can choose from over 120+ countries or 1,000 cities. Forward your calls to any number worldwide. You can route your calls according to the hours and days of your business with robust scheduling options. You can route your calls to your main office during business hours or to voicemail during nonbusiness hours. You can instantly view detailed information about calls to your TollFreeForwarding number. To make informed decisions about outbound sales, and follow-up, learn about your customers' call patterns. Record all or part of your calls to keep track of them. Call detail records are a place where recordings can be stored. They can be downloaded or played at any time.
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The Manual Works Prompter
The Manual Works Prompter is a compact, standalone HTML application that transforms any computer into a prompter similar to those utilized by professionals in television, radio, and public speaking. Have you ever found yourself needing to read a script for a particular purpose? Would it make the task easier if the text smoothly scrolled in front of you like a typical teleprompter or autocue system? If so, The Manual Works Prompter is the perfect solution! This tool enables you to load, edit, and save scripts as simple TXT files. Just remember to keep your scripts in the same folder as the Prompter HTA file, referred to as the Prompter directory. For those who are adventurous or have some HTML knowledge, you can incorporate various HTML tags that the Prompter will recognize and display appropriately. Comprehensive information can be found in the provided documentation. The Manual Works Prompter is available in two variants: a MINI version suitable for general tasks and a full-screen video prompter designed for more specialized uses, making it versatile for different situations. This flexibility allows users to choose the best format that suits their specific needs and preferences.
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GhostPrompter
GhostPrompter functions as a discreet teleprompter overlay that seamlessly integrates with your desktop during video conferences and recordings. It utilizes real-time voice-tracking technology to adjust the scrolling text in sync with your natural speaking rhythm. With customizable font sizes and transparency settings, it ensures that you can maintain optimal eye contact with the camera while still having unobstructed access to your desktop applications. This innovative tool enhances your presentation experience while keeping your visual focus on the audience.
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