
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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CompUp is an all-in-one compensation management platform designed to help rewards teams benchmark, plan, and communicate compensation to support fair pay. By bringing all compensation data and benchmarks together, it provides valuable insights for running appraisal simulations and managing executive appraisals with ease.
Core Product Modules:
Survey Management: Centralizes the handling of all compensation surveys.
Bands: Build and securely share pay bands across functions, job families, and levels.
Simulation: Conduct budget simulations to recommend employee-specific increments.
Appraisal Cycles: Streamlined multi-level budget approvals for business units.
People Analytics: Customizable dashboards offer deep insights for data-driven decisions.
Total Rewards Portal: Show employees the total value of their compensation.
Pay Equity Management: Identify and correct pay disparities to ensure compliance.
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Akur8
Akur8 harnesses advanced machine learning and predictive analytics to revolutionize the pricing process for insurers, delivering unprecedented speed and precision while ensuring complete transparency, auditability, and control over the developed models. It stands out as the sole technology available that automates the creation of production-ready Generalized Additive Models and Generalized Linear Models. By utilizing its innovative proprietary algorithms, Akur8 significantly enhances business value by revealing potential improvements in the combined ratio that were previously overlooked. This technology empowers actuarial pricing teams to create highly accurate models in record time, enabling quicker and more informed decision-making. Additionally, to maximize value and provide extensive flexibility, Akur8 is equipped with API capabilities, allowing for rapid exploration of data sources, the ability to construct custom features, and seamless integration into existing pricing processes, further enhancing the overall efficiency of insurers. By taking advantage of Akur8, companies can transform their pricing strategies and gain a competitive edge in the insurance market.
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Premoneo
Augmented Analytics, along with actionable suggestions and predictive analytics, enhances business performance by facilitating data-driven decision-making through a cloud-based software tailored to the specific requirements of various companies based on primary use cases. Uncover the level of pricing optimization within your organization by obtaining an initial evaluation of your pricing strategy. Simply respond to a few questions regarding your pricing processes to receive your score, which will help identify potential areas for improvement. Premoneo provides a comprehensive suite of solutions that effectively manage crucial operations such as pricing, forecasting, and segmentation. This technology is consistently updated to meet evolving market demands, ensuring your business stays competitive. Moreover, the cloud solution's modular design allows for customization according to each client's unique needs and can seamlessly integrate into any existing IT infrastructure, thereby enhancing overall efficiency. By leveraging these tools, companies can achieve significant advancements in their operational strategies.
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