Clarity Connect Description

Clarity Connect is a solution that is specifically designed for use with Skype for Business, ensuring seamless integration without the need for extra software installations. Agents and supervisors can simply launch their web browser to begin utilizing its features effortlessly. This platform does not interfere with the existing Skype for Business infrastructure or call management, while still leveraging its unified communications and collaboration tools, all while maintaining the high voice quality and dependability associated with Skype for Business. As a cloud-based solution, Clarity Connect allows organizations to set up a contact center that operates alongside their on-premises Skype for Business setup. Furthermore, it eliminates the need for additional on-site infrastructure or software clients, leading to lower costs and enhanced operational efficiency. Tailored by Perficient, Clarity Connect is capable of scaling to address the complex needs of geographically dispersed contact centers, all without the burden of expensive hardware or the necessity for specialized operational personnel. This flexibility makes it an ideal choice for businesses looking to optimize their communication strategies.

Pricing

Free Version:
Yes

Integrations

Reviews

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Company Details

Company:
Perficient
Year Founded:
1994
Headquarters:
United States
Website:
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Media

Clarity Connect Screenshot 1
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Product Details

Platforms
Web-Based
Windows
On-Premises
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Customer Support
Business Hours
Live Rep (24/7)

Clarity Connect Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Clarity Connect User Reviews

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