Charla Description

Charla is an all-encompassing live chat solution aimed at boosting customer interaction by allowing businesses to instantly engage with website visitors, which in turn enhances conversion rates and provides exceptional support experiences. The platform boasts an easy-to-navigate agent dashboard that is available on any device, offering valuable insights into visitor profiles and past conversations while enabling swift replies through pre-defined responses and a comprehensive knowledge base. Charla's AI-driven chatbots can be customized with specific data in less than a minute, leveraging both proprietary and public information to streamline customer interactions and qualify leads before transferring them to human representatives. Additionally, it features a versatile chat widget that can be tailored to match brand identity and accommodates multiple languages, all while ensuring GDPR compliance through integrated consent forms. Furthermore, the proactive engagement capabilities enable businesses to observe visitor activity in real time and connect with potential customers effectively. This combination of features makes Charla a powerful tool for enhancing customer relationships and driving sales growth.

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Pricing

Pricing Starts At:
$6 per month
Free Version:
Yes

Integrations

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Reviews

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Company Details

Company:
Charla
Headquarters:
United States
Website:
charla.com

Media

Charla Screenshot 1
Charla Screenshot 1 Charla Screenshot 2
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Product Details

Platforms
Web-Based
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Charla Features and Options

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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