ChannelReply Description
In minutes, connect all your marketplaces to your Zendesk or Freshdesk account. Every buyer message you receive will have order details displayed on the side. Answer all questions from one screen. You can provide personalized support in a fraction of time and effort by using powerful tools such as automated replies, business rules and custom-built filters. This means that you can help more customers using a smaller but powerful team. Having all of your customer information in one place will reduce your response time. ChannelReply provides the tools you need to quickly resolve issues so you can get back on your feet selling!
ChannelReply Alternatives
Ochatbot
An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee.
Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform.
Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking.
Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights.
Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.
Learn more
Charm.io
Charm enables access to over 4M ecommerce brands and helps accelerate outbound sales and marketing efforts by enabling teams to:
● Prospect for DTC brands across 160+ attributes including category, marketplace, fulfillment service, website traffic, reseller status, Growth Score, Success Score and more.
● View insights on any DTC brand including growth, technology use, social media metrics, ad growth, and more.
● Access to employee contact details
● Enrich current prospects and prioritize their efforts
Charm is powering efficient DTC brand prospecting via Insights into where a brand is in their growth cycle, social media presence, annual revenue, technographics, sophistication, advertising activity, and more. Gain a complete picture of your prospects' strengths and weaknesses and determine their potential fit as customer while employing tactical sales and marketing strategies. Increase conversion rates with data-backed tailored messaging and quickly grow your market presence!
Learn more
XPLN Suite
The software suite XPLN is one of the leading solutions for collecting current market data, e-commerce price optimization and comprehensive services in the field of Digital Shelf Analytics. A strong focus on technology, innovation and proximity to the customer enable us to deliver higher quality data to our customers and help them grow their business through valuable insights and confident decisions about offers and positioning. Many well-known retailers and brands trust in us.
XPLN allows enterprises to import product or pricing data and automatically collect market prices from multiple online sources. Administrators can use the dashboard to track online ratings, stock levels, prices, marketplace ranking, and other metrics on a centralized platform. It also lets the clients define product repricing strategies based on configured rules, utilize the price monitoring engine to determine required changes, and manually or automatically adjust prices in the database.
XPLN further enables organizations to analyze competitors' product ranges or catalogs for available colors, sizes, variants, or prices. Brand manufacturers can detect unauthorized sellers and determine differences between RRP and selling prices.
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Freshdesk
1) Customer delight made super easy
Manage conversations across multiple channels
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
2) Boost your agent productivity
Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
3) Deliver seamless self-service
Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots.
4) Stay on top of your CSAT goals
Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
Enable frictionless remote work for your support team
1) An intuitive and easy-to-use platform that does not require a complicated onboarding process
2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones
3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows
Learn more
Pricing
Pricing Starts At:
$31 per month
Free Trial:
Yes
Integrations
Company Details
Company:
ChannelReply
Year Founded:
2016
Headquarters:
United States
Website:
www.channelreply.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Videos
Customer Support
Online
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