Google Cloud Speech-to-Text
An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Amazon Polly
Amazon Polly is a service designed to convert written text into realistic speech, enabling the development of applications that can communicate vocally and fostering the creation of innovative speech-enabled products. Utilizing state-of-the-art deep learning technologies, Polly's Text-to-Speech (TTS) service produces natural-sounding human voices. With a variety of lifelike voices available in numerous languages, developers can create speech-enabled applications that are functional in diverse global markets.
Beyond the Standard TTS voices, Amazon Polly also provides Neural Text-to-Speech (NTTS) voices, which enhance speech quality significantly through a novel machine learning technique. In addition, Polly's Neural TTS supports two distinct speaking styles: a Newscaster style designed for news narration and a Conversational style that is perfect for interactive communication scenarios such as telephony. This flexibility allows developers to tailor the auditory experience to fit their specific application needs.
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CereProc
Capture the attention of your audience with CereProc's distinctive and lifelike text-to-speech (TTS) voices. The comprehensive development tools provided by CereProc enable seamless integration of award-winning TTS capabilities into your software applications. With a diverse selection of accents and languages, CereProc's TTS voices can effectively replace the default voice settings on your computer, tablet, or smartphone. Their innovative and budget-friendly online voice cloning tool empowers users to produce recordings from the comfort of home in just a few hours. CereProc is at the forefront of text-to-speech technology, creating voices that not only sound authentic but also possess unique character traits, making them ideal for various speech output needs. In addition to TTS servers and a software development kit, CereProc offers cloud services and custom voice options tailored for multiple applications, ensuring versatility in use. This commitment to quality and innovation sets CereProc apart in the realm of voice technology.
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