CareLineLive Description
CareLineLive is an all-in-one cloud-based home care management platform established in 2014 by Josh Hough, the company’s Managing Director. It secured a majority growth investment from Accel-KKR in June 2025 which also brought in partner companies MOA Benchmarking and Health Metrics.
The platform is used by home care and domiciliary care providers in seven countries, with a strong focus on the United Kingdom and Australia. CareLineLive supports hundreds of organisations that collectively deliver care to many thousands of people every day.
CareLineLive offers an integrated suite of digital tools covering staff scheduling, electronic medication administration (eMAR), digital care planning, payroll processing and client billing. The system is delivered through three connected components - the Management Portal, the Carer Companion App and the Care Circle Portal.
The software is built for organisations delivering home-based care, including domiciliary care agencies, supported living providers, local authorities and NHS trusts.
CareLineLive holds ISO 27001 certification for information security and ISO 9001 for quality management. It is accredited to Cyber Essentials Plus and meets the requirements of the NHS Data Security Protection Toolkit.
The company is registered as an NHS England Assured Supplier of Digital Social Care Records and listed on the UK Government G-Cloud 14 framework. CareLineLive aligns with Professional Record Standards Body requirements, including the About Me Standard and the Personalised Care and Support Plan Standard.
CareLineLive uses Amazon Web Services (AWS) infrastructure with UK data centers for UK customers and Australian data centers for Australian customers to ensure data sovereignty. The platform maintains 99.997% uptime.
Pricing
Prices are based on the total number of carers using the software. There is no fee for admin users.
Company Details
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Product Details
CareLineLive Features and Options
Home Care Software
CareLineLive is a comprehensive management platform tailored for home care agencies of all sizes aiming to provide safe, efficient, and person-centered care. This innovative solution replaces outdated paper methods and disjointed systems by integrating scheduling, care delivery, and compliance into one user-friendly platform. Care managers can efficiently create rotas, oversee visit management, track care in real-time, and keep precise records, ensuring complete visibility across their services. Care staff can utilize a straightforward mobile application to access their schedules, check in and out of appointments, document care notes and medications, and instantly share updates. This streamlines administrative tasks and enhances the continuity of care. Emphasizing usability, reliability, and exceptional customer support, CareLineLive enables agencies to minimize time spent on documentation, allowing them to focus more on the individuals they serve. Originally designed for the UK market, CareLineLive is also compliant with Australia's updated Aged Care Act and Support at Home guidelines.
Home Health Care Software
CareLineLive is an innovative platform for managing home health care, specifically crafted to assist care teams in providing exceptional services within clients' residences. This comprehensive system integrates visit coordination, care provision, clinical documentation, and compliance monitoring into a single secure solution, enabling providers to minimize administrative burdens and enhance supervision. Care managers can effectively organize teams, track visits in real-time, and ensure that precise records are maintained for each client. Care workers benefit from a user-friendly mobile application that allows them to view their schedules, document visit information, log medication details, and make observations right at the point of care. This functionality enhances accuracy and communication while significantly cutting down on paperwork. Designed with reliability and user-friendliness in mind, CareLineLive empowers home health care organizations to function more efficiently, with a strong emphasis on patient safety and care quality. Originally developed for the UK market, CareLineLive is also compliant with Australia’s recent Aged Care Act and Support at Home standards, while expanding its capabilities to meet NDIS requirements.
CareLineLive Lists
eMAR
CareLineLive features a secure electronic Medication Administration Record (eMAR) system tailored for home and aged care services. This innovative eMAR system allows care teams to digitally document, monitor, and manage medication administration, significantly decreasing the need for paper MAR charts and reducing the risk of errors. Care managers gain immediate insights into medication activities, including missed doses and historical administration data, which enhances safety and promotes effective governance. Care workers can access medication instructions, log administration at the time of care, and quickly note any concerns or issues using a user-friendly mobile app. Every entry is time-stamped, securely stored, and fully auditable, ensuring that care services can meet regulatory standards and demonstrate adherence to medication management protocols. CareLineLive’s eMAR is designed for simplicity and reliability, seamlessly integrating into everyday care practices to bolster medication safety while ensuring clear and compliant record-keeping.
CareLineLive User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
We love CareLineLive Date: Jan 08 2026
Summary: You won't be disappointed if you use CareLineLive, there's great functionality that's built for home care, we love it in the office and the care staff love the app.
Positive: CareLineLive is an excellent system for home care. The system is user friendly and we straightforward to get setup in the first instance. The customer support is excellent with self sever guidances, where you need one to one support their is an excellent system to get support usually within an hour or two. We love the GP connect facility as this saves us lots of phone calls and admin time contacting pharmacies and GP.
Negative: I can honestly say there are no cons in my opinion.
Read More...CareLineLive Company ResponseDate: Jan 09 2026
Thank you for your review Carly and good to see that you like the way we do customer support with real humans always available if you can't or don't want to use the self serve articles and videos. It is particularly good to hear how much time you are saving with the GP Connect feature. ^Marie -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
A reliable and supportive platform for care providers Date: Jan 08 2026
Summary: Overall, CareLineLive has been a positive addition to our service and has made a noticeable difference to how we operate. It provides strong functionality, continues to evolve, and is backed by a supportive team. We would recommend it to other care providers looking to improve structure, visibility, and compliance.
Positive: CareLineLive has been a really helpful system for our service and has supported us in moving away from paper-based processes to a more structured and digital way of working. It has improved visibility of rotas, call monitoring, care notes, and compliance-related information, which is especially important in a regulated care environment.
Having everything in one place has made auditing, oversight, and accountability much easier. The platform supports our day-to-day operations well, and the support team are responsive, helpful, and open to feedback, which we genuinely appreciate.Negative: Like any system, there are some areas that could be more intuitive, particularly for carers who are less confident with technology. Certain features could also be more prominent or easier to access, which would help with engagement and consistency of use.
Read More...CareLineLive Company ResponseDate: Jan 09 2026
Hi MD Thank you for taking the time to review CareLineLive. It is good to hear that we have helped you move away from paper processes to digital. We generally find that carers are very positive about how easy the app is to use but if there are aspects that you would suggest improvements on please do let us know. It is only through customer feedback that we can see the full picture of how real users are finding it. In software nothing is ever finished - we continue to iterate and improve and feedback is a helpful part of that process. ^Marie
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