CallTools Reviews

Summary: CallTools has achieved that our company can have a completely stable customer calling system, with the help of this platform we have been able to have direct communication with customers, in addition, we can automatically save contact information, such as email, home address , full name and contact number. This platform also allows calls with customers to be transferred to other agents, with the push of a button, it is very important since all calls are made by our manager (Customer Service), and is in charge of distributing each call to the agents of sales available in this company. I believe that this platform has been key to generating many more sales in the short term, the attention of more clients, and I have also been able to monitor the attention they give to clients through these calls, thanks to the recording system. This platform supports SIP and VoIP calls, which guarantees that any type of origin of the call will be received by our system immediately. The overall experience has been completely good for my real estate company.

Positive: CallTools is an amazing solution to have a fully functional calling system, platform in the way that it automatically records all types of calls, records SIP and VoIP calls, moreover, all these recordings are stored within the cloud of this platform, which which helps us a lot when it comes to detecting inconsistencies in the call, a requirement from a client through a specific call, these recordings help us detect errors in (Customer Service), and thus improve (Customer Service) constantly. Another thing that I like about this platform is that it automatically records all the calls received, with their date, time and duration of the call, as well as recording the number of agents that participated in that call, all this information makes me have control Very stable quality for my company, and it helps me to detect calls that had many agents as participation. Another of the features that I liked is that this platform is fully integrated with the CRM system, in this way we can transfer the contact information in general to our CRM system and thus have a negotiation with that potential client quickly, convert the clients into a Selling is very close to us, so this integration is very important to us as it helps us convert all leads into sales.

Negative: I don't have any kind of problem with this platform, the general user panel helps me to have full access to all calls in real time, also the automated registration system for calls is impressive and has never had any kind of inconvenience When it comes to registering customer contact information, the great thing about this platform is that no type of call is interrupted at any time, they will remain in constant communication with us. For now, I do not have any type of problem or negative characteristics about this platform, I have been satisfied with the prices offered for the plan that I have contracted, in addition, I have been satisfied with the characteristics and functions provided by this platform.

Summary: CallTools is a total game-changer! Reliable, efficient, and user-friendly—boosted our productivity fast!

Positive: Easy to use. Fantastic customer service. Once the system is setup it is seamless. Log in and dial away!

Negative: Requires setup, but it’s easy and worth the effort!

Summary: CallTools: The Ultimate Cloud Contact Center Solution!

CallTools has completely transformed the way we handle inbound and outbound calls! As a cloud-based contact center platform, it offers unmatched efficiency, reliability, and advanced features that set it apart.

Why We Love CallTools
Seamless Inbound & Outbound Call Handling – Whether you're managing customer support, sales teams, or marketing campaigns, CallTools' dialer and routing capabilities make it effortless to connect with leads and customers.

Advanced Call Routing & Conditional Call Routers – The new Conditional Call Routers feature is a game-changer! It enables dynamic call routing based on caller attributes, time-based rules, and other filters, ensuring every call reaches the right destination.

Superior Call Quality & Performance – Unlike other platforms, CallTools delivers crystal-clear call quality with minimal latency, even at high call volumes.

Powerful Data Management & CRM Integration – The built-in CRM component streamlines contact management, tracking, and reporting, reducing the need for third-party integrations.

Intelligent Caller ID Strategies – CallTools offers advanced phone number rotation and DID control, improving answer rates while maintaining compliance with industry regulations.

User-Friendly & Intuitive UI – The platform is designed with ease of use in mind. Agents and managers can quickly navigate settings, monitor performance, and make adjustments in real-time.

Exceptional Customer Support – With a dedicated support team and 5-star customer service, CallTools ensures that help is always available when needed.

Positive: Unlimited Inbound and Outbound Minutes
Data Management
Caller ID Management
Connection Rate
Efficient Inbound Call Routing

Negative: Honestly, there are no real cons to CallTools. The platform is fast, reliable, and feature-rich, offering everything needed for seamless call management. Simply put, it just works!

Summary: 10/10 great bang for your buck. Would highly recommend, have used Five9 in past but CallTools hits it out of the park. Also, great support team to assist when needed.

Positive: Open API.
Great call quality.
Powerful dialing tool.
Clean UI and customizable.
Comes with CRM.
Excellent data management capabilities.

Negative: Nothing that comes to mind, everything overall seems intuitive and easy to use.