CallTools Reviews

Summary: If you need a dialer to run your business, CallTools is the best. We get excellent support from our Account Manager. Tech support is responsive and always available. Their CRM integrations team is efficient and expeditious.

Positive: User friendly robust platform to work with, through, and on from campaign build out to high contact dialing.

Negative: None that I can think of. Campaign targeting can become a little cluttered, but CallTools helps you stay organized.

Summary: I have had the privilege of working with CallTools for quite some time now, and I can confidently say it has completely revolutionized the way our team functions. From its sleek, intuitive interface to the wide array of powerful features, CallTools stands out as a true industry leader in call center and outbound dialing software.

This platform is intentionally built to optimize productivity and streamline efficiency. Its dialer system is incredibly advanced, allowing my team to handle large-scale calling campaigns with ease, minimal downtime, and flawless integration. The reporting tools are equally impressive, providing in-depth analytics and performance data that allow us to refine strategies, identify areas of improvement, and consistently hit our goals.

One of the aspects I value most about CallTools is the flexibility it provides. The ability to customize lists, set up automated follow-ups, and oversee multiple campaigns at once has drastically reduced the amount of manual work required. Everything feels effortless, yet remains highly professional, making it the perfect tool for any business serious about scaling operations and improving results.

Another area where CallTools truly shines is customer support. The team is always responsive, knowledgeable, and eager to assist with any question or issue, big or small. I’ve worked with many software providers, but the dedication of CallTools’ support staff is unmatched. They genuinely want their users to succeed, which speaks volumes about the company’s commitment to excellence.

When it comes to downsides, I honestly can’t think of any. The platform has gone above and beyond my expectations in every way imaginable. It has become an essential part of our workflow and continues to help us achieve higher levels of efficiency and success.

That said, I absolutely must give a special mention to Shawnie Clark. From day one, Shawnie has been nothing short of incredible—consistently going out of her way to deliver exceptional guidance, support, and encouragement whenever it was needed.

Shawnie’s professionalism and expertise shine through in every interaction. Her thorough knowledge of the platform has been a tremendous asset to my team, and her ability to explain and problem-solve is second to none. What truly sets her apart, though, is her genuine care and passion for helping others. Shawnie has a warm, approachable demeanor, and whether she’s troubleshooting a technical issue or providing advice on best practices, she always makes the process smooth and stress-free.

It is rare to come across someone who not only excels at their job but also manages to inspire through their enthusiasm and dedication. Shawnie embodies what outstanding customer service should look like, and she has played a key role in making our experience with CallTools extraordinary.

In conclusion, I wholeheartedly recommend CallTools to any business seeking to improve its call operations, streamline workflow, and boost productivity. And if you have the opportunity to work with Shawnie, you can rest assured that you are in the most capable and supportive hands possible.

Positive: Extremely user-friendly interface and powerful features that make call campaigns easy to manage.

Advanced reporting and analytics tools that provide detailed insights for optimizing performance.

High flexibility with customizable lists, automated follow-ups, and multi-campaign management.

Outstanding customer support team that is always responsive, knowledgeable, and eager to assist.

Exceptional individual support from Shawnie Clark, whose professionalism and care set her apart.

Negative: Honestly, no significant drawbacks to mention—the platform consistently exceeds expectations.

Summary: Overall, my experience with CallTools has been excellent. The platform is reliable, easy to customize, and allows us to scale smoothly by adjusting settings like calls per number up to 100. It’s simple to manage campaigns, consistent across numbers, and the support team is always helpful. Perfect for handling high-volume outreach with confidence. Glen is perfect

Positive: I’ve had such a positive experience here. The level of understanding shown by the team is truly remarkable they take the time to listen and make sure you feel heard. The people are not only highly professional, but also genuinely caring and supportive, which makes all the difference. It’s rare to find an environment where you feel both respected and encouraged, and that’s exactly what I’ve found. Their kindness, patience, and dedication create a welcoming atmosphere that makes you feel comfortable and valued. I sincerely appreciate the effort they put into ensuring a great experience, and I would highly recommend them to anyone looking for a place where professionalism and compassion go hand in hand.

Negative: Increase the calls per Phone number I would highly appreciate

Summary: I've come back a few times now. Glen was great helping us get up and running in no time!!! We had a very time sensitive project and had to train a team of thirty to use the interface in only a couple of hours. Glen got us into a training that next morning and we were up and running within 48 hours. I have worked with tech support to create numerous custom reports and campaigns. Very responsive and knowledgeable in their ability to guide me through the system. Glen has repeated checked in on me to make sure that the tool is working for my needs and gone over and above to make me feel like a valued client.

Positive: Efficiency, reporting, ease of changing up strategies on data. UX for both the admin and user pages.

Negative: Cannot see who is calling on an inbound. This was the one thing my team brought up.

Summary: Reliable, powerful, best-in-class dialer that doesn't break the bank. Easy to understand billing with unlimited minutes outbound and inbound.

Positive: Everything about it, from start to finish, I have used everything in terms of dialers over the last 20 years, and this one takes the cake. Speed to lead, efficiency, data management, reporting, KPI's, call quality, their support team, these guys are on it.

Negative: I wish they had weekend support. I noticed recently that they implemented it. Sometimes, I will train new management on a Saturday in the afternoon and may have a question or two.

Summary: CallTools has transformed our sales operation

We’ve been using CallTools for our final expense telesales team and it’s been a game changer. The dialer is fast, reliable, and integrates perfectly with our workflow.

The support team is first class. Glen especially has gone above and beyond to help us onboard. The referral program is a nice bonus but honestly I’d recommend CallTools either way. If you’re serious about scaling your telesales team, this is the platform you want.

Highly recommend!

-Roman K.

Positive: • Fast and reliable dialer – Great call connection rate with minimal lag or downtime.
• Customizable call flows – Easy to tailor campaigns, call scripts, and routing.
• Real-time agent tracking – Allows you to monitor performance and optimize in real time.
• Excellent customer support – Glen and the team are responsive and knowledgeable.
• Great for reworking older leads – Helps revive and convert aged data efficiently.

Negative: • Initial setup has a learning curve – Requires some time to fully customize for your use case.

Summary: Very satisfied, they continue to extend the system we the features we have recommended and their support is A++

Positive: Support is top notch, they held our hand to implement our complex setup, and provided dedicated account manager at no extra cost. I feel as if they are an extension of my internal team.

Negative: Honestly nothing negative to say about them so far.

Summary: I would rate a 10/10 overall, I have used several other platforms and this is the first one I have used that encompasses everything I need. It is intuitive and has many advance features as well that can be found once I run into a more complex configuration. Reminds me of an iPhone in that sense. Integrates nicely with our CRM and lead vendors and posts leads into the CallTools system in real-time which then are also sent and saved in our CRM.

Positive: Powerful, simple and easy to use. Data management, segmentation of data is crucial to our company. Easy set up and I was able to eliminate many of the manual processes I was doing outside of my previous system to keep up on reporting. With CallTools, it is all built in so I get the data I need in real-time.

Negative: I wished they had weekend support for those times where I may need a little extra help, I just learned they do have weekend support coverage.

Summary: Overall, I can not imagine going back to using a single line dialer or mojo. the integrations this offers, the customizability, the way in which we are able calculate our time frame for following up with leads just with the click of a button... it's crazy how much more efficient our team has become since we started using this system. The "user side" is so easy a monkey can interact with it effectively. It does take some heavy lifting on the back end/set up to get where you need to be, but once your admin understands how the system works for set up, agents can exceedingly easily plug into the system and run with it.

Positive: I don't know why anyone uses any other dialer. The customizability, the integration with our CRM, speed to lead, makes follow up a breeze... there's no reason anyone who makes phone calls for their job should use any other dialer. They verify your phone numbers for you, their support is easy to interact with and *always* on top of things - I can not speak highly enough about this system. To use any other dialer is legit a waste of money. With the multi line dialer, there is so little down time between calls and that's what you want from your dialer - get me on the line with my clients!

Negative: My team doesn't have any time for side conversations any more because they're on the phone all the time.

Summary: CallTools is a total game-changer! Reliable, efficient, and user-friendly—boosted our productivity fast!

Positive: Easy to use. Fantastic customer service. Once the system is setup it is seamless. Log in and dial away!

Negative: Requires setup, but it’s easy and worth the effort!

Summary: CallTools: The Ultimate Cloud Contact Center Solution!

CallTools has completely transformed the way we handle inbound and outbound calls! As a cloud-based contact center platform, it offers unmatched efficiency, reliability, and advanced features that set it apart.

Why We Love CallTools
Seamless Inbound & Outbound Call Handling – Whether you're managing customer support, sales teams, or marketing campaigns, CallTools' dialer and routing capabilities make it effortless to connect with leads and customers.

Advanced Call Routing & Conditional Call Routers – The new Conditional Call Routers feature is a game-changer! It enables dynamic call routing based on caller attributes, time-based rules, and other filters, ensuring every call reaches the right destination.

Superior Call Quality & Performance – Unlike other platforms, CallTools delivers crystal-clear call quality with minimal latency, even at high call volumes.

Powerful Data Management & CRM Integration – The built-in CRM component streamlines contact management, tracking, and reporting, reducing the need for third-party integrations.

Intelligent Caller ID Strategies – CallTools offers advanced phone number rotation and DID control, improving answer rates while maintaining compliance with industry regulations.

User-Friendly & Intuitive UI – The platform is designed with ease of use in mind. Agents and managers can quickly navigate settings, monitor performance, and make adjustments in real-time.

Exceptional Customer Support – With a dedicated support team and 5-star customer service, CallTools ensures that help is always available when needed.

Positive: Unlimited Inbound and Outbound Minutes
Data Management
Caller ID Management
Connection Rate
Efficient Inbound Call Routing

Negative: Honestly, there are no real cons to CallTools. The platform is fast, reliable, and feature-rich, offering everything needed for seamless call management. Simply put, it just works!

Summary: 10/10 great bang for your buck. Would highly recommend, have used Five9 in past but CallTools hits it out of the park. Also, great support team to assist when needed.

Positive: Open API.
Great call quality.
Powerful dialing tool.
Clean UI and customizable.
Comes with CRM.
Excellent data management capabilities.

Negative: Nothing that comes to mind, everything overall seems intuitive and easy to use.

Summary: CallTools has achieved that our company can have a completely stable customer calling system, with the help of this platform we have been able to have direct communication with customers, in addition, we can automatically save contact information, such as email, home address , full name and contact number. This platform also allows calls with customers to be transferred to other agents, with the push of a button, it is very important since all calls are made by our manager (Customer Service), and is in charge of distributing each call to the agents of sales available in this company. I believe that this platform has been key to generating many more sales in the short term, the attention of more clients, and I have also been able to monitor the attention they give to clients through these calls, thanks to the recording system. This platform supports SIP and VoIP calls, which guarantees that any type of origin of the call will be received by our system immediately. The overall experience has been completely good for my real estate company.

Positive: CallTools is an amazing solution to have a fully functional calling system, platform in the way that it automatically records all types of calls, records SIP and VoIP calls, moreover, all these recordings are stored within the cloud of this platform, which which helps us a lot when it comes to detecting inconsistencies in the call, a requirement from a client through a specific call, these recordings help us detect errors in (Customer Service), and thus improve (Customer Service) constantly. Another thing that I like about this platform is that it automatically records all the calls received, with their date, time and duration of the call, as well as recording the number of agents that participated in that call, all this information makes me have control Very stable quality for my company, and it helps me to detect calls that had many agents as participation. Another of the features that I liked is that this platform is fully integrated with the CRM system, in this way we can transfer the contact information in general to our CRM system and thus have a negotiation with that potential client quickly, convert the clients into a Selling is very close to us, so this integration is very important to us as it helps us convert all leads into sales.

Negative: I don't have any kind of problem with this platform, the general user panel helps me to have full access to all calls in real time, also the automated registration system for calls is impressive and has never had any kind of inconvenience When it comes to registering customer contact information, the great thing about this platform is that no type of call is interrupted at any time, they will remain in constant communication with us. For now, I do not have any type of problem or negative characteristics about this platform, I have been satisfied with the prices offered for the plan that I have contracted, in addition, I have been satisfied with the characteristics and functions provided by this platform.