CallFinder Description
Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.
Talk to one of our software experts for free. They will help you select the best software for your business.
Pricing
We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.
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CallFinder Features and Options
Speech Analytics Software
Automated technology transforms customer conversations to actionable insights. Speech analytics software analyzes the customer interactions and automated call transcriptions to provide immediate insight about your customers and business. Speech analytics can boost call center performance and grow revenue. The automated tools also save time and money. Automated call scores give you a deeper understanding of the way your agents handle calls. They help you identify and track metrics that are most important to your business or contact center.
Conversation Intelligence Software
Conversation intelligence (also known as speech analytics or conversation analytics) is an innovative technology which uses the latest in natural language processing, speech recognition and machine learning algorithms to transcribe and understand spoken interactions and extract valuable information. This powerful technology allows organizations to gain insight into customer sentiments and behavior by transforming recorded conversations into analyzable structured data.
Call Center Software
Call centers face a variety of challenges. Agents in a call centre are often put in difficult situations, whether it's because angry customers, technical problems, or managers that don't have the right tools to properly train and coach their agents. CallFinder lets you measure the performance of agents and the overall performance of your call center based on the needs of both your company and your customers.
Sales Coaching Software
CallFinder's Speech Analytics solution can help Sales managers improve and monitor sales calls. Your managers will have more time for coaching and managing agents by automatically analyzing calls based on sales criteria that you set.
Emotion Recognition Software
Speech emotion recognition is similar to call sentiment analysis in that it measures certain aspects of an agent-customer interaction. This allows the agent to determine if the overall emotion of the customer, or the agent, is positive, neutral, or negative. Businesses benefit from detecting, analyzing and accessing customer emotions because it allows QA Managers monitor contact center performance metrics, agent performance and customer experience metrics.
Call Recording Software
CallFinder allows you to turn your recordings into valuable assets, identifying areas of improvement that will help improve the overall success and profitability of your business. Call recordings can be shared with managers and department heads to help them identify specific calls or employees who may need additional training and attention. CallFinder's speech analysis technology can be used to extract valuable information from your call recordings. This includes critical business insights, customer intelligence and other useful information.
Sentiment Analysis Tool
All CallFinder products include a sentiment analysis to help businesses determine if the overall experience is positive, neutral or negative. This feature is a valuable tool that monitors the caller experience to understand the overall experience of the company, including brand and products sentiment, how it compares with its competitors, and other aspects.
Call Monitoring Software
Managers of call centers and contact centers no longer need to manually monitor and score a small number of agent calls. CallFinder's Automated Call Monitor and Automated Scorecard Solution gives supervisors a clear view of agent performance, customer experience and more.
Contact Center Quality Assurance Software
Contact center agents have a challenging job. Agents must deal with technical issues, follow scripts, and handle angry customers in a fast paced environment. It's not surprising that some contact center agents can get a bit stressed out from time to time when you consider all of this. CallFinder's automated quality assurance software for contact centers allows you to measure performance and reassure agents.
CallFinder Lists
Call Transcription
CallFinder's automated transcriptions allow you to search and read transcriptions of each agent-customer interaction. Our searchable transcriptions allow you to analyze recorded calls by using emotion detection and sentiment categorization. You can even create automated scorecards. CallFinder's technology can turn your call recordings into valuable resources.
CallFinder User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Thank you! Date: Nov 21 2024
Summary: Sam has been such an instrumental part in setting up and optimizing everything for us. It really is a big help to have such a responsive analyst when we are troubleshooting or exchanging ideas on how to improve CallFinder for our team.
Positive: We really like how the software transcribes ours calls and gives us a scorecard on how our agents are doing.
Negative: There hasn't been any cons that we have ran into that we haven't been able to resolve.
Read More...CallFinder Company ResponseDate: Nov 22 2024
Thank you for the kind words and the feedback! We always love hearing how our analysts help clients in their daily work lives. We'll pass along your feedback to the rest of the team! -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Manager Centralized Services Edited: Nov 21 2024
Summary: Great experience! Very helpful and up to date tool to have. We have shared with our team on a weekly basis and they have kind of started a friendly competition amongst each other.
Positive: I love how we can customize the system to our culture. And how we can share calls with our team members.
Negative: Just takes a little getting used to. Wish we could pull calls same day.
Read More...CallFinder Company ResponseEdited: Aug 26 2024
Thanks so much for the positive feedback! We're glad to hear that our solution is helping your team on many levels and that your experience is going well. As for pulling calls, ask your assigned Analyst about changing the call processing date. This may be a limitation of your recording vendor. We are always happy to help in any way we can. Thanks again for taking the time to review CallFinder! -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Amazing Tool Date: Jul 09 2024
Summary: Overall, I think CallFinder has contributed to our ability to scale our business without adding additional QA staff.
Positive: CallFinder really gives us a great snapshot of agent performance. The system is easy to use and really allows for some great reporting and customization. It is great to have this without listening to 100% of our calls.
Negative: Of course, it isn't perfect! Accuracy can be improved , but it has come a long way!
Read More...CallFinder Company ResponseDate: Jul 09 2024
Thanks for the review and feedback! We're so glad to hear that CallFinder is helping your business. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Call Finder Date: Jul 08 2024
Summary: Overall, CallFinder is an impressive tool that makes my job easier, which is exactly what it is supposed to do. Not only does it make my job easier, but it also gives me an impressive amount of information without even opening the call. This makes it straightforward to know which calls may be more pertinent to review. In summation, my job would be much more difficult and tedious without CallFinder being made available to me.
Positive: Easy to use.
Playback speed control is a big help, especially when reviewing longer calls.
Transcripts are impressive most of the time and can help catch any obvious errors or red flags in calls as well as green flags.
There is an impressive amount of data and insights available to users.Negative: The UX is good but could use minor improvements. My main hitch with it is that when I move back and forth between filters and pages it often loses minor changes, I made like how many results show per page. This is a minor nuisance.
Read More...CallFinder Company ResponseDate: Jul 09 2024
Thank you so much for the positive review. We are constantly making improvements to our software per user feedback, so we'll pass along your comments to our developers. We are so happy to hear that CallFinder is making your life easier!
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