CallFinder Description
Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.
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Pricing
We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.
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CallFinder Features and Options
Speech Analytics Software
Speech analytics revolutionizes the way customer dialogues are converted into actionable insights through the use of automated technologies. This software specifically analyzes transcriptions of calls, providing real-time insights into customer interactions and business performance. By leveraging speech analytics, organizations can enhance customer experience (CX), optimize call center efficiency, increase revenue, and reduce operational costs through automation. Additionally, automated call scorecards offer a more profound comprehension of agent performance during calls, enabling you to pinpoint and monitor the key metrics that are critical to your business or call center's success.
Conversation Intelligence Software
Conversation intelligence, often referred to as conversation analytics or speech analytics, represents a groundbreaking advancement in technology that utilizes advanced natural language processing (NLP), speech recognition, and machine learning techniques to capture, interpret, and extract meaningful insights from verbal exchanges. By converting audio recordings of conversations into organized and analyzable data, this robust technology empowers businesses to effortlessly uncover insights regarding customer emotions and actions.
Call Center Software
Call centers encounter a variety of obstacles, and their agents often find themselves in tough situations each day, whether it involves dealing with frustrated customers, encountering technical difficulties, or working under managers who lack the necessary resources for effective training and coaching. CallFinder provides a solution by enabling the assessment of both individual agent performance and the overall efficiency of the call center, tailored to meet the specific requirements of your organization and the expectations of your clients.
Sales Coaching Software
Utilizing CallFinder's speech analytics platform, Sales managers can effectively oversee and enhance the quality of sales conversations. The system conducts automatic evaluations of calls according to the sales benchmarks you establish, freeing up your managers to focus on coaching and managing agents. With the aid of data-driven insights and automated scorecards that assess every call, your teams and agents will benefit from comprehensive scoring, ensuring that all interactions are evaluated.
Emotion Recognition Software
In a manner akin to call sentiment analysis, speech emotion recognition evaluates specific elements of the interaction between agents and customers to ascertain the prevailing emotion of either party—be it positive, negative, or neutral. By identifying, capturing, and analyzing customer emotions, companies can gain crucial insights that enable Quality Assurance Managers to oversee the effectiveness of contact centers, assess individual agent performance, and monitor customer experience indicators.
Call Recording Software
CallFinder empowers you to transform your call recordings into essential resources by pinpointing opportunities for enhancement that can drive your business's success. These recordings can be distributed to aid department leaders and managers in pinpointing particular calls or team members that may need extra support or training. The versatility of CallFinder’s speech analytics technology unlocks numerous avenues for extracting value from your call recordings, offering vital business insights and customer intelligence to facilitate informed decision-making.
Sentiment Analysis Tool
All of CallFinder's offerings incorporate sentiment analysis, enabling businesses to gauge the general tone of conversations as positive, negative, or neutral. This essential tool tracks customer interactions to assess their feelings towards the organization, covering aspects such as brand perception, product sentiment, competitive positioning, and various dimensions of the customer journey.
Call Monitoring Software
Call center and contact center supervisors are now freed from the tedious task of manually reviewing and scoring a limited number of agent calls. With CallFinder’s Automated Call Monitoring and Automated Scorecard solution, managers gain a precise insight into agent performance, customer interactions, and various other important metrics.
Contact Center Quality Assurance Software
Working as a contact center representative can be quite challenging. Agents frequently encounter technical issues, adhere to prescribed scripts, manage irate customers, and operate in a high-energy setting. Given these demands, it’s understandable that some agents may experience stress from time to time. To support your team and evaluate the effectiveness of your contact center, consider utilizing CallFinder’s automated quality assurance software, which helps monitor and enhance overall performance.
CallFinder Lists
Call Transcription
CallFinder offers automated transcription services that allow you to efficiently read and search through every interaction between agents and customers. Our searchable transcripts empower you to analyze all recorded conversations by utilizing emotion analysis, sentiment classification, and the creation of automated scorecards derived from the transcriptions. Transform your call recordings into a valuable asset with CallFinder's advanced speech-to-text solutions.
CallFinder User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Thank you! Date: Nov 21 2024
Summary: Sam has been such an instrumental part in setting up and optimizing everything for us. It really is a big help to have such a responsive analyst when we are troubleshooting or exchanging ideas on how to improve CallFinder for our team.
Positive: We really like how the software transcribes ours calls and gives us a scorecard on how our agents are doing.
Negative: There hasn't been any cons that we have ran into that we haven't been able to resolve.
Read More...CallFinder Company ResponseDate: Nov 22 2024
Thank you for the kind words and the feedback! We always love hearing how our analysts help clients in their daily work lives. We'll pass along your feedback to the rest of the team! -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Manager Centralized Services Edited: Nov 21 2024
Summary: Great experience! Very helpful and up to date tool to have. We have shared with our team on a weekly basis and they have kind of started a friendly competition amongst each other.
Positive: I love how we can customize the system to our culture. And how we can share calls with our team members.
Negative: Just takes a little getting used to. Wish we could pull calls same day.
Read More...CallFinder Company ResponseEdited: Aug 26 2024
Thanks so much for the positive feedback! We're glad to hear that our solution is helping your team on many levels and that your experience is going well. As for pulling calls, ask your assigned Analyst about changing the call processing date. This may be a limitation of your recording vendor. We are always happy to help in any way we can. Thanks again for taking the time to review CallFinder! -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Amazing Tool Date: Jul 09 2024
Summary: Overall, I think CallFinder has contributed to our ability to scale our business without adding additional QA staff.
Positive: CallFinder really gives us a great snapshot of agent performance. The system is easy to use and really allows for some great reporting and customization. It is great to have this without listening to 100% of our calls.
Negative: Of course, it isn't perfect! Accuracy can be improved , but it has come a long way!
Read More...CallFinder Company ResponseDate: Jul 09 2024
Thanks for the review and feedback! We're so glad to hear that CallFinder is helping your business. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Call Finder Date: Jul 08 2024
Summary: Overall, CallFinder is an impressive tool that makes my job easier, which is exactly what it is supposed to do. Not only does it make my job easier, but it also gives me an impressive amount of information without even opening the call. This makes it straightforward to know which calls may be more pertinent to review. In summation, my job would be much more difficult and tedious without CallFinder being made available to me.
Positive: Easy to use.
Playback speed control is a big help, especially when reviewing longer calls.
Transcripts are impressive most of the time and can help catch any obvious errors or red flags in calls as well as green flags.
There is an impressive amount of data and insights available to users.Negative: The UX is good but could use minor improvements. My main hitch with it is that when I move back and forth between filters and pages it often loses minor changes, I made like how many results show per page. This is a minor nuisance.
Read More...CallFinder Company ResponseDate: Jul 09 2024
Thank you so much for the positive review. We are constantly making improvements to our software per user feedback, so we'll pass along your comments to our developers. We are so happy to hear that CallFinder is making your life easier!
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