CX Genie Description

Provide tailored and immediate responses through AI-enhanced support, ensuring customers feel appreciated and understood, which in turn enhances their satisfaction and loyalty. Reduce operational expenses by offering 24/7 assistance, enabling your staff to concentrate on more intricate challenges while the AI proficiently manages standard inquiries. Optimize workflows with features like automated ticket handling and real-time AI suggestions, which can significantly enhance productivity and reduce response times, ultimately leading to increased sales and income. As your business grows, effortlessly expand your support capabilities without sacrificing quality, thanks to the flexible design of AI support solutions such as CX Genie. With a goal of making AI accessible to everyone, CX Genie simplifies the process with just a few clicks. It consolidates various tools into a single unified platform, allowing you to customize solutions that cater specifically to your business requirements. By harnessing sophisticated AI technology, you can provide more intelligent, rapid, and precise customer support, ensuring that your customers always receive the assistance they need. Additionally, this system fosters a culture of continuous improvement, enabling businesses to adapt swiftly to evolving customer expectations.

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Pricing

Pricing Starts At:
$14.99 per month
Free Version:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
CX Genie
Year Founded:
2023
Headquarters:
Singapore
Website:
www.cxgenie.ai/

Media

CX Genie Screenshot 1
CX Genie Screenshot 1 CX Genie Screenshot 2
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Product Details

Platforms
Web-Based
Android App
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

CX Genie Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

CX Genie User Reviews

Write a Review
  • Name: David T.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful and Excellent Product

    Date: Aug 26 2025

    Summary: CXGenie.ai is an impressive AI-driven customer support tool that makes it much easier to manage and understand customer cases. The interface is simple and intuitive, and setting it up was straightforward. While it could offer more customization options, it does an excellent job streamlining support workflows, especially for cases with lots of emails, calls, and notes. Overall, it's a valuable addition if you want to boost your team's support efficiency without extra complexity.

    Positive: The AI works smoothly and already get more features than I expected:
    - AI Chatbot with 1-click integrations to a lot of channels.
    - Ticketing system
    - Workflows & automation to route messages, auto-respond, or create tickets (with a lot of amazing AI blocks).
    - Live chat + shared inbox for centralized communication
    - Knowledge base integration so the bot answers with accurate data
    - Reports & analytics to monitor team performance
    - API & Webhook support for flexible integration

    Negative: Cons:
    - Needs better UI polish
    - Some bugs but support is quick

    Read More...
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