CSG Advanced Convergent Platform (ACP) Description

The CSG Advanced Convergent Platform™ (ACP) stands out as a reliable solution for cable billing, customer support, and business efficiency, firmly establishing itself as the leading option in the North American cable and DBS market. With our outsourced, fully operational customer care and billing system, we recognize that a frictionless customer experience is essential for both your success and ours. Our comprehensive platform facilitates the entire customer journey, from initial account setup to installations and upgrades. The pre-integrated design of ACP allows for agile billing and revenue management, enabling effortless scaling of your billing processes. By managing the complexities of system integration, we empower you to concentrate on enhancing customer satisfaction and expanding your business reach while we ensure your operations run smoothly. With CSG, you can rest assured that your billing needs are in expert hands.

CSG Advanced Convergent Platform (ACP) Alternatives
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Meter Management Microsoft Dynamics Foundation ❖ Manage metering devices (locations, serial numbers, status, etc.) ❖ Automatically collect meter readings via M-Bus gateways ❖ Alternatively, import meter readings from MDM systems or Excel spreadsheets ❖ Built on Microsoft Dynamics 365 Business Central ❖ Easy-to-use and intuitive user interface ❖ Fully integrate your ERP, customer management and billing using the included Business Central subscription Tariffs & Rating Cloud Service ❖ Powerful tariff configuration makes set-up of even complex tariffs easy ❖ Bill any utility service (electricity, gas, water, sewerage / waste water, heating) ❖ Supports postpaid and prepaid plans ❖ Apply consumption-based rating, fixed / step rates, TOU, periodic charges (e.g. standing/daily rates), discounts ❖ Bill by customer, customer group, or property, on any periodic basis (e.g. monthly / yearly) ❖ Software-As-A-Service (SAAS) model – we take care of all the infrastructure, software & maintenance ❖ Hosted on our secure data centes in Latvia, or alternatively in public cloud (AWS, Microsoft Azure) or private cloud ❖ Access SkyBill from anywhere via your desktop, tablet or mobile phone
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Diversified Billing Reviews
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Diversified Billing is one part of an integrated suite of software that includes fund accounting, payroll, permit, purchase order and depreciation software. Diversified Technology has been developing and supporting utility billing software for more than 30 years. Diversified Billing software is used by some 350 utilities across the county to generate more than 7 million utility bills annually. Diversified Billing is designed to help you accommplish two objectives.: 1. Significantly increase customer satisfaction and service., and 2. Allow your staff to utilize technology to work more efficiently. Customer service staff can provide top notch service when every scrap of customer account information is available from a single customer service screen. Customers can access their account information and pay bills 24/7 through an online portal. Billing staff will appreciate it when the Workflow Wizard sets up each of their processes exactly right every time. And they will love being able to request a re-read through our Mobile Work Orders software and get the new numbers back just as soon as the re-read is completed. Diversified Billing integrates with any accounting and any meter reading system.
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Company Details

Company:
CSG
Year Founded:
1994
Headquarters:
United States
Website:
www.csgi.com/products/advanced-convergent-platform/

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CSG Advanced Convergent Platform (ACP) Screenshot 1
CSG Advanced Convergent Platform (ACP) Screenshot 1
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Product Details

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Web-Based
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Online Support

CSG Advanced Convergent Platform (ACP) Features and Options

Utility Billing Software

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

CSG Advanced Convergent Platform (ACP) User Reviews

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