Bookinglayer Reviews

Summary: We’ve been using Bookinglayer to manage both our accommodation and activity bookings, and it has significantly streamlined our operations. It’s a reliable, all-in-one platform ideal for businesses offering multi-day experiences and requiring seamless front-end and back-end booking management.

Positive: Bookinglayer has become an essential part of how we manage our bookings across multiple experiences. The integration with our website and OTAs works seamlessly, and the support team is always quick to assist. Highly recommended for boutique hospitality brands and experience-based travel companies.

Negative: The system has many features, which can feel overwhelming at first. It takes time for the team to understand all functions and settings. For the payment method, they have a bunch of options but not yet support all local payments for Thai local payments.

Summary: We run multi-day programs with lodging, treatments, and activities—basically the kind of “messy real world” Bookinglayer was built for. The onboarding team didn’t just toss us a manual and vanish; they set a clear path, jumped on calls, and got us from zero to live quickly (measured in days, not months). They even explain that during onboarding you get a dedicated specialist, then graduate to the support team once you’re live—which is exactly how it worked for us

Positive: Personable, fast onboarding; we felt guided, not sold to.
Packages that combine rooms + activities without gymnastics.
Customer Portal (collects waivers, check-in, dietary).
Automated emails/SMS integration.

Negative: Advanced options and higher-touch assistance can come with add-on costs. Not a deal-breaker, just budget for what you’ll actually use.

Summary: Bookinglayer is the best!!
Very comprehensive programme and good service from Booking layer
You always received a response within two hours if you had any questions.
The only thing is that you need to take the time to get to know the programme. It has so many features that it can be quite overwhelming. But once you understand the system, it becomes easier to adjust prices and accommodation.

Positive: Very comprehensive programme and good service from Booking layer
You always received a response within two hours if you had any questions.

Negative: Nothing
The only thing is that you need to take the time to get to know the programme. It has so many features that it can be quite overwhelming. But once you understand the system, it becomes easier to adjust prices and accommodation.

Summary: After five years of continuous use, we can unreservedly state that Bookinlayer is a mature, reliable, and forward-thinking operating system. It has consistently exceeded our expectations, delivering robust performance and a very positive user experience. It is a highly recommendable solution for any organization seeking a solid, efficient, and future-proof technological foundation. It has proven to be a strategic partner for our digital excellence.

Positive: We have been using Bookinlayer for five years, and our experience has been consistently exceptional. This operating system has demonstrated unparalleled reliability, outstanding stability, and has significantly contributed to our productivity. Its intuitive interface facilitates adoption, and its integration and customization capabilities optimize our workflows. Furthermore, its low total cost of ownership and continuous updates make it a strategic long-term investment. We are highly satisfied with its performance and its positive impact on our daily operations.

Negative: So far, we haven't had any aspects to note here, as the customer service for any incident is efficient.

Summary: I recommend to all my friends that have camp

Overall Review for Bookinglayer (After 10 Years)

We’ve been using Bookinglayer for almost 10 years to manage our surf and yoga retreats, and it has become a core part of our operation. It’s a powerful and flexible system that allows us to create and manage complex packages, automate guest communication, and streamline our booking process. The automation tools, integration with Stripe, and customizable workflows save us time and help deliver a better experience to our guests.

Their customer support has always been responsive and helpful, and the platform continues to evolve with new features and improvements.

That said, Bookinglayer does come with a learning curve, and some features require support to set up properly. The user interface could be a bit more intuitive, and a more complete mobile solution would be helpful.

Overall, Bookinglayer is a reliable and professional booking system that’s well-suited for activity-based businesses. It’s not just software — it’s part of how we’ve grown and stayed organized over the years. Highly recommended for anyone running a retreat, camp, or similar service.

Positive: We’ve been working with Bookinglayer for almost a decade, and it’s been an essential tool for managing our surf and yoga retreats.

The platform is incredibly flexible, allowing us to customize our packages, automate bookings, and easily manage guest communications. Their automated emails, payment flows, and calendar integrations save us countless hours every week.

What really stands out is their support team – they’re always responsive, knowledgeable, and open to feedback. Over the years, Bookinglayer has continuously improved and added features that make our operations smoother and more efficient.

It’s not just a booking system – it’s become the backbone of our business.

Reliable and stable over many years
• Great for activity-based businesses (surf, yoga, retreats)
• Handles packages, add-ons, and variable pricing well
• Excellent customer service and ongoing updates
• Time-saving automation (email reminders, invoices, etc.)
• Works well with Stripe, Google Calendar, and websites
• Clean and customizable booking flow for guests

Negative: The only downside we’ve found is that Bookinglayer has a bit of a learning curve, especially for new staff. It’s a powerful tool. Is not very complex. You learn it fast

A mobile app would be a great improvement.

Summary: I 100% recommend it as it can grow with your business, is VERY versatile and has EXCELLENT support..

Positive: It is very sophisticated, more than covering all of our needs. Best of all is the GREAT customer service!

Negative: It's quite complex behind the scenes, learning req.

Summary: Overall, the attention and quality and care given has left us often wondering how the company makes money because we felt spoiled. To have developers who are clients complement the product should count for more than a standard review.

Positive: The amount of customer support not only during the onboarding but also ongoing. The company is willing to work on customising the software to meet your needs and the responses are incredibly supportive.

The software itself is well thought-out and replaces so many manual tasks. We were constantly surprised at how much it could do.

Negative: That with some things, the only way that it could be changed is via custom code that has to be done by the provider's internal teams. This means that sometimes you want to trial something quickly to see how it looks, but you will need to go through a conduit each time. This would be seen as a pro to many though who don't have programming skills, so unique to us in this way.

Summary: I have worked in hospitality for over ten years and I can safely say that BL is the best PMS I have worked with.

Positive: BL has made our lives so much easier! The platform is incredibly intuitive, from setup to daily use. Everything works seamlessly, making it a pleasure to use. However, the real standout is the customer support team—their responsiveness and kindness are truly unmatched. They go above and beyond to help, making the overall experience exceptional.

Negative: We opened a new retreat center and decided to go with booking layer as well. There are no issues really.

Summary: Overall great experience. The booking system is super intuitive and the automation is a great time saving tool.

Positive: The onboarding was a big plus.
All the resources available on support are very helpful and the team!

Negative: Everything was great. Could not say anything negative!

Summary: Tons of features, great onboarding support and reasonable price, front end looks nice. I would highly recommend.

Positive: Tons of features, great onboarding support and reasonable price, front end looks nice. I would highly recommend.

Negative: No cons at this time. The process was seamless and nothing comes to mind.

Summary: A great tool for business, that offer more than just bed & breakfast. We were checking several tools and were really happy, when we found booking layer.

Positive: Bookinglayer had an answer to all our questions. We were kind of scared to change the base of our business, but everything went better than I could have imagined. Thanks!!

Negative: Just a personal thing: The design of the backend could be a little bit more modern, but nothing bad with the current one.

Summary: Another standout feature of Bookinglayer's booking engine software is their customer support. Whenever we've had a question or run into an issue, their support team has been incredibly responsive and helpful.

What's impressive is how quickly they respond. We've never had to wait long to get a solution to our problem, which has been a lifesaver during busy periods. And it's not just about speed – their support team is also really knowledgeable and always goes above and beyond to make sure we're taken care of.

Knowing that we have such reliable support behind us gives us real peace of mind. It's one less thing to worry about in our day-to-day operations, and it's made a big difference for our business.

Overall, the fast and effective customer support from Bookinglayer is just another reason why we're so happy with their booking engine software.

Positive: We've been using Bookinglayer's booking engine software for a while now, and it's been a game-changer for us. It's so easy to use, both for our team and our customers. The interface is really intuitive, and we've had no trouble getting everyone up to speed.

What's great is how customizable it is. We've been able to make our booking pages look exactly how we want them to, so they fit right in with our brand. And with different payment options available, our customers can pay however works best for them.

But what really sets it apart are the reporting tools. Being able to track bookings and sales trends has been invaluable for us. It's helped us make smarter decisions and optimize our business operations.

Overall, Bookinglayer's booking engine software has been a real game-changer for us. It's made our booking process smoother and given our customers a better experience. We'd definitely recommend it to any business looking to streamline their booking process.

Negative: While it's challenging to think of any significant drawbacks, one minor aspect could be the need for occasional workarounds for certain features. However, the exceptional customer support quickly addresses any concerns, often with upcoming feature releases already in the works. Additionally, their thorough client onboarding process ensures that the system is the right fit for your needs.

Summary: Bookinglayer from our initial interaction caught our attention with their ability to understand our bespoke business. From demos to video calls, Tim Has and his team take a personalised approach to delivering a booking management system that is intuitive, robust, and ever-evolving. If you've ever left Windows for Apple and reflected on how your user experience improved you'll love switching to Bookinglayer. Where other systems we trialed left us wanting more and were resistant to customisation and feedback, the BookingLayer team is quick to consider feedback and provide a roadmap to your feature request. Their system is easy to set up, navigate, and use with its clean UI. Integrations with other platforms like Xero, ActiveCampaign, Mailchimp, and CRMs improve efficiency across our business. There's nothing to worry about as the team gives you a sandbox account to trial how it works and even provides demos to give you an idea of what it might look like on your site. Don't waste more time trolling forums for another solution. Give Bookinglayer a call or email and start a trial, you won't look back.

Positive: Our business appreciates the simple user interface, the stability of the platform, and their continued support. Thoughtful and intentional placement of functionality streamlines our workflow and no detail is left out. The platform provides the foundation of our booking system but leaves space for customisation to match our brand.

Negative: While the platform is stable there are sometimes bugs in the updates, but these are resolved quickly and quietly without lots of back and forth. As we are located in Australasia we sometimes have to wait awhile for tickets to be resolved from Europe.

Summary: Way better than our previous booking software. Lots of way to customize the look and the text in different language. We love it.

Positive: Easy of use and the way we can add activities and book those with ease.
Customer service is excellent.

Negative: The taxes (we have 3 here in qc) is not an easy set-up and need a workaround if you have more than one.

Summary: After the transition from our old software, our manager said that she would pay the app use from her own pocket if she had to. That's how much it eased her work!

Positive: The ease of use, how everything is smartly designed to be fluid and how it's tailored for the purpose. The ready available support team!

Negative: Nothing to declare. They have a channel the users to report their optimization needs.