Blueworx Description

Experience a smart and infinitely scalable cloud platform tailored to fulfill all your requirements. By utilizing cutting-edge voice response technology, you will enhance the quality of each interaction, enabling the creation of quick, efficient, and personalized self-service options across the preferred channels of your customers. Transform your customer service approach with artificial intelligence integrated into your contact center. Our innovative solutions facilitate dynamic, conversational exchanges, deeply rooted in context and customer intent, through intelligent automation, chatbots, and virtual assistants. Design a digital journey that caters specifically to your customers' needs, fostering lifelong loyalty. Stand out in your industry with a versatile solution that is not only rapid and efficient but also seamless, allowing customers to engage with you through their chosen communication channels. This holistic approach ensures that every engagement is meaningful and relevant, ultimately leading to greater satisfaction and retention.

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Integrations

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Company Details

Company:
Blueworx
Year Founded:
2016
Headquarters:
United States
Website:
www.blueworx.com

Media

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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
In Person
Customer Support
Business Hours

Blueworx Features and Options

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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