BazilleCM Reviews

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

InEight is integrated project controls software for capital construction, built as a modular platform where cost, schedule, contracts, and project information share one connected foundation. Organizations implement flexibly and scale from a single complex project to a billion-dollar capital portfolio. Purpose-built applications cover every project phase, and because the products are connected, field data updates budgets, forecasts, and schedules in real time, so every team works from the same numbers. Advanced analytics turn live project data into smarter decisions. Customers in 60+ countries run more than $1 trillion in projects on the platform, across industries including mining, nuclear, power and renewables, transportation, water, and oil, gas, and chemical. Teams use InEight to standardize best practices, manage budgets and forecasts, control scope changes, and modernize how capital projects get delivered.