BMC Helix Remedyforce Description

BMC Helix Remedyforce is a robust IT service management solution that is specifically tailored to scale and meet the demands of mid-sized businesses. Leveraging the Salesforce cloud, it effectively merges IT operations management (ITOM) with intelligent features to enhance efficiency, compliance, and security within the organization. This platform includes advanced omni-channel self-service options, utilizing Chatbots that operate across Skype, Slack, mobile applications, and web interfaces. Designed to streamline processes, BMC Helix Remedyforce offers a user-friendly experience that optimizes IT productivity and fosters innovation. It aims to eliminate unnecessary complexities, enabling organizations to swiftly derive value from their IT investments. With a strong emphasis on speed and adaptability, this service and support solution is perfectly suited for the contemporary IT landscape, catering to those who prioritize simplified infrastructure while driving high-velocity IT operations focused on delivering substantial value. As businesses evolve, Remedyforce continues to adapt, ensuring it remains a vital asset in a rapidly changing environment.

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Pricing

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Company Details

Company:
BMC Software
Year Founded:
1980
Headquarters:
United States
Website:
www.bmc.com/it-solutions/bmc-helix-remedyforce.html

Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support

BMC Helix Remedyforce Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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