Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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At ACI Learning, we don’t just teach IT and cybersecurity—we prepare you to thrive in the real world. Our expert-led videos, immersive labs, and certification prep turn learning into action so you gain the skills that truly matter.
myACI, our dynamic training platform, connects knowledge to performance with gamified elements, progress tracking, and powerful analytics for teams and managers alike. Scalable, flexible, and trusted by companies worldwide, ACI Learning helps you build skills, boost retention, and prove ROI with every training initiative.
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Qrvey
About Qrvey
Qrvey pioneered multi-tenant self-service analytics for SaaS companies and now leads the evolution toward AI-driven, autonomous analytics. With over 20 years of experience, we provide industry-leading guidance and support, ensuring our clients achieve their analytics goals. Our deep understanding of multi-tenant SaaS architecture and comprehensive services make us the partner of choice for SaaS leaders.
About Qrvey Platform
Qrvey is the embedded analytics platform designed specifically for SaaS companies. Qrvey offers insight, agility and growth.
Insight for your customers
· True self-service with unlimited customization
· AI-driven insights
· No-code workflow automation
Agility for your product team
· End-to-end embedded analytics platform
· Native multi-tenant security
· Flexible multi-cloud deployments
Growth for your business
· Flat-rate pricing for scale
· Unmatched monetization opportunities
· Embedded services
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Yurbi
Are you looking for reporting software? Yurbi is your home. Convert your data to dashboards and reports in real-time. Reporting software for business users. It has strong security to protect your data. Talk to a technical expert, not a sales call. Fill out the form below to schedule a demo or meeting and discuss whether Yurbi is right for you. Yurbi is a reporting tool for business users that offers transparent pricing and a flat-based pricing model. Yurbi allows users to access live data dashboards and reports with limited technical assistance. Data security and other enterprise features keep your data safe. Self-hosted reporting software is a fraction of the price of comparable products. Alternative to Tableau, Sisense and Board, Phocas, as well as other top database reporting tools.
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