
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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Scalable, secure, and proven, 3D Cloud is the enterprise 3D platform trusted by Lowe's, Ashley, Macy's, HNI, La-Z-Boy, and more with specialized 3D apps and 3D content management for furniture, kitchen, bath, decking / outdoor, storage, and closets, Build, deploy, and manage all your 3D applications including Web AR, Product Configurators, 3D Room Planners and more -- across all devices and channels. Launch in just 8-10 weeks.
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London Dynamics
Enhance customer interactions and brand loyalty through immersive 3D product visualizations, customizable configurations, and Augmented Reality tailored for eCommerce. Our unified platform allows you to create, manage, and deploy 3D assets seamlessly. Delight your customers with a dynamic 3D product visualizer that enables real-time configuration of products. Let shoppers experience your offerings through Augmented Reality, allowing them to visualize items in their own space before making a purchase. Designed for collaboration, our platform empowers brands and teams to easily access and work on new 3D assets and experiences via a single, intuitive interface. Provide your customers with captivating product presentations by embedding 3D assets directly into your product pages. You can combine various 3D models within a single scene, modify colors, materials, and finishes, and switch between different sizes and models effortlessly. We take pride in partnering with some of the most esteemed brands in the world, helping them deliver engaging 3D content that captivates their audience and enhances the shopping experience. This innovative approach not only attracts customers but also fosters a deeper connection with your brand.
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Reydar
Our cutting-edge solutions in 3D, augmented reality, and the metaverse are crafted to make your products vivid and accessible from anywhere at any time. While immersive 3D elements are essential to the metaverse, the process of enriching your 3D assets for various platforms, including the web and augmented reality, can often be intricate and expensive. However, Reydar transforms this landscape. We introduce a new layer to product interactions, empowering you to maximize your product's potential across diverse devices and immersive environments. With Reydar's 3D and AR viewers, you can position your products in real-world settings and examine them in stunningly realistic 3D. Enhance your product displays and merchandising using the Reydar 3D Viewer or our innovative Reydar Apps and Metaspaces. Additionally, you can activate your products within a virtual branded store or showroom through a Reydar Virtual Metastore and Metaspace. Our comprehensive services also encompass the creation, optimization, and management of high-quality 3D models tailored for the web, augmented reality, and the metaverse, ensuring a seamless and engaging experience for your customers. This holistic approach not only elevates your product presentation but also drives engagement and sales.
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