4.5 out of 5 stars
(150 Ratings)
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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4.8 out of 5 stars
(37 Ratings)
Runn is a real-time resource management platform with integrated time tracking and powerful forecasting capabilities.
Intuitively plan projects and schedule resources with allocations, project phases, milestones, and time off. Flick between monthly, quarterly and half-yearly views to plan for the short and long term. Get a dynamic bird’s-eye view of your entire organization to manage capacity, workload and availability changes as you create your plans.
Runn makes resource management dynamic and visual from a single, shared view. Drill into different roles, teams and tags to compare trends and understand which groups are overbooked. Plan out tentative projects to see how plans might change if work gets confirmed.
Track projects, view forecasts, and get relevant metrics within Runn. Get insights like utilization, project variance, and overall financial performance. Use Runn’s built-in timesheets to monitor project progress.
Runn integrates with Harvest, WorkflowMax, and Clockify. With the API, build your own integrations to connect Runn with your favorite tools.
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Orchid Security
Orchid Security employs a passive listening approach to consistently identify both self-hosted applications, which you oversee, and third-party SaaS applications, offering a thorough inventory of your enterprise's applications alongside critical identity attributes such as multi-factor authentication (MFA) enforcement, the presence of rogue or orphaned accounts, and role-based access control (RBAC) privilege details. By leveraging state-of-the-art AI analytics, Orchid Security automatically evaluates the identity technologies, protocols, and native authentication and authorization processes of each application. The identity controls are then measured against various privacy laws, cybersecurity frameworks, and best practices, including PCI DSS, HIPAA, SOX, GDPR, CMMC, NIST CSF, ISO 27001, and SOC2, in order to identify potential vulnerabilities in your cybersecurity stance and compliance adherence. Not only does Orchid Security provide insights into these vulnerabilities, but it also empowers organizations to swiftly and effectively address these issues without the need for code alterations, thus enhancing overall security posture. This proactive approach ensures that enterprises can maintain compliance while minimizing their risk exposure.
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Orchid Pay
You can accept credit card payments anywhere you sell firearms, regardless of whether you are a retailer, manufacturer, or eCommerce merchant. Square, PayPal and other non-firearm-friendly bankers shouldn't be your only option. Over 2,000 firearm industry merchants have been served by our leadership. Orchid Pay is flexible and secure thanks to its locked pricing and no contracts. You can choose from a variety of mobile, countertop, POS and handheld payment card devices that are suitable for your business. Orchid POS™, Orchid Pay™, Orchid ERP™ or Orchid eBound™. We assist the shooting sports industry to profitably manufacture, distribute, and sell products with great efficiency. Say goodbye to Square and Vend, PayPal, and other payment methods. Accept credit cards for gun sales online and in-store. Accept B2B / ACH vendor payments. FFLs can be processed without restriction. Funding available in as little as 24 hours
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