
Eliminate communication silos and simplify enterprise content delivery across your entire workforce.
InfoBox provides IT and corporate communications teams with a secure, centralized hub for broadcasting updates, standard operating procedures (SOPs), and operational resources. Designed to overcome the low engagement of legacy intranets and messy email threads, InfoBox pushes targeted updates directly to mobile devices, web applications, and desktop email clients.
Core Technical & Platform Capabilities:
1. Granular Role-Based Access & Segmentation: Categorize content delivery by department, location, role, or administrative unit to ensure users receive strictly relevant information.
2. Flexible Authentication & External Access: Support for multi-provider authentication (Google Workspace, Microsoft 365, Yahoo, and personal email accounts) enables secure inclusion of contractors, frontline workers, and external partners without requiring additional core directory domain licenses.
3. Google Workspace /Microsoft 365: Native add-on integration allows users to consume visual updates and company feeds directly inside without additional costs.
4. Cross-Platform Accessibility: Native mobile clients for iOS and Android alongside a unified Web portal (infobox.info) ensure consistent UI/UX across all endpoint devices.
5. No-Code Content Builder & Resource Management: Equips administrators with visual templates for broadcasting policy updates, announcements, and searchable document libraries without IT intervention.
6. Engagement & Usage Analytics: Gain visibility into reach, content consumption, and search trends across the organization.
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SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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Parallel
The Parallel Search API is a specialized web-search solution crafted exclusively for AI agents, aimed at delivering the richest, most token-efficient context for large language models and automated processes. Unlike conventional search engines that cater to human users, this API empowers agents to articulate their needs through declarative semantic goals instead of relying solely on keywords. It provides a selection of ranked URLs along with concise excerpts optimized for model context windows, which enhances accuracy, reduces the number of search iterations, and lowers the token expenditure per result. Additionally, the infrastructure comprises a unique crawler, real-time index updates, freshness maintenance policies, domain-filtering capabilities, and compliance with SOC 2 Type 2 security standards. This API is designed for seamless integration into agent workflows, permitting developers to customize parameters such as the maximum character count per result, choose specialized processors, modify output sizes, and directly incorporate retrieval into AI reasoning frameworks. Consequently, it ensures that AI agents can access and utilize information more effectively and efficiently than ever before.
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Jockey
Jockey serves as a comprehensive video intelligence tool that analyzes a variety of videos and images, transforming unprocessed media into searchable, queryable, and organized content that users can manipulate through natural language commands. By automatically handling various visual, audio, motion, speech, text, and contextual inputs, it eliminates the need for users to specify different modalities. Teams can inquire about a wide range of elements, including individuals, locations, objects, logos, quotes, scenes, actions, topics, sentiments, or specific moments, and will receive prioritized results linked to precise timestamps. Additionally, Jockey is capable of identifying overarching themes and trends across a knowledge repository, providing explanations for result matches, extracting relevant entities, categorizing different types of content, tracking subjects through various videos, reconstructing timelines, and creating highlight reels from matching moments. The platform supports multi-turn interactions that maintain conversational context for subsequent requests, and it offers structured outputs that deliver timestamped, machine-readable metadata in accordance with a specified JSON format. Ultimately, Jockey empowers users to derive meaningful insights from their media collections efficiently and effectively.
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