Alcea HelpDesk Description

Alcea HelpDesk provides organizations with a distinct edge by promoting quicker response times, boosting efficiency, and ensuring proper attention to reported problems. This comprehensive tracking platform equips your organization with the tools necessary to enhance response times, elevate productivity, and effectively manage reported issues. The platform's workflow rules and ranking capabilities can identify and prioritize incidents or requests, allowing managers to access vital information needed for evaluating productivity and resource allocation. You have the flexibility to tailor the appearance of your system and gather information precisely as required. All user communications are seamlessly directed through the system, ensuring that submitters, assignees, and other stakeholders receive timely email updates. Additionally, managers and decision-makers can monitor the progress of issues or projects through customizable reports, all of which are accessible in real-time and entirely web-based. This level of customization and real-time tracking empowers organizations to respond proactively to challenges, ultimately enhancing overall operational effectiveness.

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Pricing

Pricing Starts At:
$20.00/month/user

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Alcea Tracking Solutions
Year Founded:
1997
Headquarters:
Canada
Website:
alceatech.com/helpdesk/
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Media

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Product Details

Platforms
Web-Based
Mac
Windows
Android App
iPhone App
iPad App
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Customer Support
Online Support
Business Hours

Alcea HelpDesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alcea HelpDesk User Reviews

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