Service Center
Service Center by Office Ally is trusted by more than 80,000 healthcare providers and health services organizations to help them take complete control of their revenue cycle. Service Center can verify patient eligibility and benefits, submit, correct, and check claims status online, and receive remittance advice. Accepting standard ANSI formats, data entry, and pipe-delimited formats, Service Center helps streamline administrative tasks and create more efficient workflows for providers.
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QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Agrigate
CSM's AgriTech suite includes Agrigate. It is changing the landscape of agriculture. It empowers both consumers and cultivators, enabling them to be more productive and easier to access. Agrigate opens up new opportunities to transform agriculture and ensure food security.
Agrigate Features:
Crop Analytics
- Seed Certification System
- Soil Information System
- Early Warning System
- Farmer Registration Systems
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AgriERP
Enhance the efficiency of your agricultural operations by monitoring inventory, scheduling seasonal crops, and managing expenses and workforce using AgriERP. Whether you manage orchards, vegetable plots, livestock, sowing operations, poultry, or ranches, our premier Agri ERP solution helps you optimize your farming and field activities. Take advantage of this opportunity to boost productivity, reduce waste, and maintain complete oversight of your operations. AgriERP empowers you to evolve your farms and ranches into advanced smart farming systems. Our robust research and development team stands out in the Agri-Tech sector, having effectively deployed numerous ERP and agricultural software solutions tailored for both small-scale and large-scale farms. The success of AgriERP stems from its foundation on Microsoft Dynamics 365, which has been meticulously adapted to meet the distinct operational and managerial requirements of various agricultural enterprises. By choosing AgriERP, you invest in a future where your agricultural processes are more integrated and efficient than ever before.
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