Agentforce Description

Together, humans and agents can drive customer success. Create and customize autonomous AI agents that can support your employees and clients 24/7.

An Agentforce Agent, a proactive autonomous application, provides specialized and always-on support for employees or customers. They are equipped with the business knowledge necessary to perform tasks in accordance with their specific role.

Agentforce Service Agents communicate with customers in natural language, 24/7, across all channels. They are able to resolve cases quickly and accurately, as all answers are based on trusted data. Create your Service Agent in minutes with pre-built templates or customize quickly using low-code. Define clear security guidelines and when to seamlessly escalate the situation to human employees.

Agentforce SDRs can answer questions about products, handle objects and book meetings with sales reps. They respond and act accurately, based on your business data.

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Company Details

Company:
Salesforce
Year Founded:
1999
Headquarters:
United States
Website:
www.salesforce.com/agentforce/

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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Online

Agentforce Features and Options

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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