Salesforce Agentforce Description

Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele.

An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles.

Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly.

Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.

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Integrations

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Reviews - 1 Verified Review

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Company Details

Company:
Salesforce
Year Founded:
1999
Headquarters:
United States
Website:
www.salesforce.com/agentforce/

Media

Salesforce Agentforce Screenshot 1
Salesforce Agentforce Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

Salesforce Agentforce Features and Options

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Salesforce Agentforce Lists

Salesforce Agentforce User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Sales Director
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Agentforce is awesome

    Date: Apr 22 2025

    Summary: What I love most is how seamlessly it integrates with the rest of Salesforce. I can manage my entire sales pipeline in one place, get real-time insights, and even get smart recommendations on how to move deals forward. It feels like having a virtual sales assistant working alongside me 24/7.

    Since adopting Agentforce, I’ve seen a real boost in productivity and confidence. The automation features take a lot of the guesswork out of my day, and I feel way more prepared going into calls and meetings. Whether you’re a solo rep or part of a larger team, I can’t recommend it enough—it’s like having a secret weapon in your sales toolkit.

    Positive: I recently started using Agentforce, and I can honestly say it’s been a game-changer for my sales process. As someone relatively new to Salesforce tools, I wasn’t sure what to expect—but Agentforce made everything incredibly intuitive right from the start. The platform is lightning-fast, and the AI-powered tools help me prioritize leads, craft responses, and track opportunities way more efficiently than before.

    Negative: Haven't come across any issues yet. So far it's been an A+ experience.

    Read More...
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