Agentforce Description
Together, humans and agents can drive customer success. Create and customize autonomous AI agents that can support your employees and clients 24/7.
An Agentforce Agent, a proactive autonomous application, provides specialized and always-on support for employees or customers. They are equipped with the business knowledge necessary to perform tasks in accordance with their specific role.
Agentforce Service Agents communicate with customers in natural language, 24/7, across all channels. They are able to resolve cases quickly and accurately, as all answers are based on trusted data. Create your Service Agent in minutes with pre-built templates or customize quickly using low-code. Define clear security guidelines and when to seamlessly escalate the situation to human employees.
Agentforce SDRs can answer questions about products, handle objects and book meetings with sales reps. They respond and act accurately, based on your business data.
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Built with GPT, from scratch. Powerful and human-like.
Customized to your business – customized to your products and processes, as well as your brand voice.
Native support for Image and Video – inherently supports multimedia input
Automated multi-tasking and full-cycle - automates most tasks, including: tag, respond to, follow up on, escalate, summarize update, analyze.
Connect anything: connect and update any database or system with APIs that are publicly accessible.
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AI Rudder
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Integrations
Company Details
Company:
Salesforce
Year Founded:
1999
Headquarters:
United States
Website:
www.salesforce.com/agentforce/
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Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Online
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