
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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DataHub is a versatile open-source metadata platform crafted to enhance data discovery, observability, and governance within various data environments. It empowers organizations to easily find reliable data, providing customized experiences for users while avoiding disruptions through precise lineage tracking at both the cross-platform and column levels. By offering a holistic view of business, operational, and technical contexts, DataHub instills trust in your data repository. The platform features automated data quality assessments along with AI-driven anomaly detection, alerting teams to emerging issues and consolidating incident management. With comprehensive lineage information, documentation, and ownership details, DataHub streamlines the resolution of problems. Furthermore, it automates governance processes by classifying evolving assets, significantly reducing manual effort with GenAI documentation, AI-based classification, and intelligent propagation mechanisms. Additionally, DataHub's flexible architecture accommodates more than 70 native integrations, making it a robust choice for organizations seeking to optimize their data ecosystems. This makes it an invaluable tool for any organization looking to enhance their data management capabilities.
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Agent Communication Protocol (ACP)
Agent Communication Protocol (ACP) is an open standard created to solve interoperability challenges between AI agents operating across different frameworks and platforms. The protocol establishes a common communication layer using REST-based APIs, enabling agents to exchange information through familiar HTTP patterns. Organizations can use ACP to connect agents regardless of the underlying technology stack, reducing the need for custom integrations and framework-specific connectors. It supports both real-time and asynchronous communication models, making it suitable for simple requests as well as long-running workflows. ACP accommodates a wide variety of content types through MimeType-based messaging, allowing agents to share text, multimedia, and specialized data formats. The protocol also enables agent discovery, including scenarios where agents are offline or operating in disconnected environments. Developers can interact with ACP using standard HTTP tools or leverage official Python and TypeScript SDKs for faster implementation. By standardizing communication, ACP simplifies the development of multi-agent systems that collaborate across applications, departments, and organizations. The project is governed as an open initiative within the Linux Foundation ecosystem, encouraging community-driven innovation and broad industry adoption.
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Universal Commerce Protocol (UCP)
The documentation for UCP and AP2 outlines the integration of the Universal Commerce Protocol (UCP) with the Agent Payments Protocol (AP2), enabling secure and verifiable transactions conducted by AI agents or platforms on behalf of users, thereby allowing commerce systems to manage discovery, checkout, and payment processes without the need for intermediaries. UCP's complete compatibility with AP2 establishes a trust layer for transactions led by agents, which necessitates a secure and cryptographically verifiable exchange of intent and authorization between businesses and platforms through the use of Verifiable Digital Credentials (VDCs); this mechanism guarantees that businesses receive signed checkout commitments that cannot be modified during the transaction flow, while platforms provide proofs of payment authorization that are specifically linked to the cart's state, ultimately minimizing fraud and ensuring that transactions are both final and legitimate. Furthermore, this integration enhances the overall efficiency and reliability of digital commerce environments.
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