ALVAO Service Desk Description

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

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Pricing

Pricing Starts At:
$40/agent
Free Trial:
Yes

Integrations

API:
Yes, ALVAO Service Desk has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
ALVAO
Year Founded:
1999
Headquarters:
United States
Website:
www.alvao.com
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Media

Play Video Ticket management in ALVAO Self-service portal Service catalog available directly in Teams AI assistan suggests a possible solution to the ticket Each service may have its own workflow. Turn ALVAO data into service impact imidiet.
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Product Details

Platforms
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Phone Support
Online

ALVAO Service Desk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

ALVAO Service Desk User Reviews

Write a Review
  • Name: Sebastian P.
    Job Title: Owner
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    All problems, issues, incidents and changes in one great tool

    Date: Sep 15 2024

    Summary: Alvao service desk has helped us with our internal processes, customer service, and team communication. It's so much easier now to submit a ticket for any issue we face. This has saved us time, money, and energy. Now we can finally focus more on our customers instead of being bogged down by problems we used to have.

    Positive: I like how Alvao is Microsoft focused. We use MS products like Teams, Outlook, and even Active Azure Directory, and all of these integrate seamlessly with Alvao.

    Another thing I love is that the implementation team was fantastic, and we were able to start using Alvao within weeks. It's an easy-to-use and intuitive tool that automates many processes and has a great, clear service catalog. I also like my reports in Power BI to see daily performance in my team and what is going on.

    Last but not least, I like the way where Alvao is heading. They now offer great AI features that we plan to implement very soon for ease up our work for our agents in IT support.

    Negative: I don't have much to dislike about this product. I would appreciate it if we could have upgrades every three months instead of once a year.

    Read More...
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