Best Operations Management Software for Vonage Contact Center

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

Connect apps, analyse data, and create memorable KPI dashboards. It's a drag-and-drop solution, no development skills required! You can solve the most common integration problems. You can build your automation workflow from a single screen. Connect multiple apps without writing a single line code. You can create simple, one-to-one or multi-app automations in minutes. You can control and organize your data flow with conditional logics, time delay and data formatting. Automate and integrate at lightning speed Drag & drop interface, zero coding required. Multi- and multi-step processes, including loops, conditional, parallel, and conditional. Your organisation can empower everyone to make data-driven decisions that lead to strategic actions. Drag and drop interface. You can choose from a wide range of chart types, including line, bar and pie, area, gauge, and others.