Best Network Troubleshooting Software for Zendesk

NetCrunch is commercial, self-hosted, agentless network and IT infrastructure monitoring software for Windows Server. It monitors network devices, servers, virtualization platforms, cloud services, applications, websites, logs, telemetry, and network traffic across distributed environments. NetCrunch supports 680+ monitoring targets and provides 270+ ready-to-use Monitoring Packs for devices, applications, and operating systems. Policy-based monitoring automatically applies monitoring settings, Monitoring Packs, thresholds, and alerts to matching devices and systems. Licensing is based on monitored nodes and network interfaces rather than individual sensors, checks, or metrics. NetCrunch provides real-time dashboards and automatic Layer 2 and routing topology maps for visibility into network status and performance. Network traffic analysis supports NetFlow, sFlow, IPFIX, and other flow technologies. Its alerting system supports event correlation, dependency-aware suppression, predictive thresholds, escalation, and 40+ automated response actions, including scripts, notifications, API calls, and integrations with external systems. Distributed Monitoring Probes extend monitoring to remote and isolated locations. NetCrunch also provides a REST API for integration and automation with external IT management, service management, and operational systems. NetCrunch is self-hosted on Windows Server and can monitor on-premises, air-gapped, cloud, and hybrid IT environments.

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Pulseway, a remote monitoring and management software (RMM) for IT departments and MSPs, allows you to have complete control over your entire IT environment. Pulseway is easy to use and quick-to-deploy. It ensures that IT issues are identified, monitored, and resolved as soon as possible. The platform provides complete visibility through the Pulseway dashboard, advanced automation, remote management, OS & third party patch management, network monitoring and IT automation, custom reports as well as complete command traceability, email notification, and many other features. We also offer add-ons to endpoint protection, business management (PSA), backup & disaster restoration software, and integration with top AV providers to give your IT stack the power it deserves. Pulseway is used by over 6,000 customers around the world every day to manage their IT infrastructure. Get a 14-day free trial.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.