Best Market Research Software for Confluence

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Pulse serves as a market research platform enhanced by AI moderation, catering specifically to teams focused on research, insights, product development, and customer experience. Teams can formulate their research inquiries, choose their target audience, and establish criteria for screening; Pulse streamlines the process of creating and conducting structured interviews. The AI moderator conducts interviews through voice, video, or chat, seeking clarification through follow-up questions and ensuring a uniform experience for all participants. This platform is versatile, aiding in customer discovery, concept testing, usability studies, and various forms of qualitative research. Additionally, Pulse generates transcripts of interviews and organizes the insights into thematic categories, complete with pertinent quotes from participants, thus facilitating teams in reviewing qualitative data and disseminating their research findings. Organizations have the flexibility to utilize their own participants or can opt for recruitment assistance, with the parameters of the study agreed upon before it commences. Ultimately, Pulse not only enhances the efficiency of gathering insights but also elevates the quality of the research output through its structured approach.

Lucy is an AI-powered knowledge management system that allows more efficiency and productivity from your employees. She makes it easy to find what you need to know when you need to know it. She listens for changes in your data, reads those changes, and learns all about your organization's accumulated knowledge. She does this without moving it from the places it resides.. She understands documents, PowerPoints, PDFs, graphs used to interpret data, videos, and audios. She connects to third-party data sources to include their insights. Lucy's integration with Slack and Microsoft Teams makes it easy for your team to ask questions that she answers from her learned knowledge. She will help you find the best answer, and she identifies other possible answers if you need a different level of insight. She helps with onboarding, enablement, market insights and research, sales productivity, operational best practices, customer services support, and subject matter expert knowledge protection if individuals change roles or leave your organization. Lucy reads and absorbs every piece of information you want her to when she joins your team. Lucy never leaves, never forgets, and is gets smarter every day.