Our managed hosting service is provided by a company that retains ownership of its infrastructure and employs its own staff to oversee operations. InMotion Hosting takes care of essential tasks such as OS updates, enhancing security, optimizing performance, protecting against malware, performing automated backups, and offering round-the-clock monitoring for our managed VPS and Dedicated Server options.
Each managed service comes equipped with cPanel and WHM, while our Premier Care packages provide additional benefits like Advanced Product Support, Monarx's proactive security measures, dedicated backup solutions, Launch Assist, and access to InMotion Solutions for tasks such as migrations, custom configurations, and application optimization. Customers with Premier Care Dedicated plans receive an hour of Solutions time each month at no extra charge.
What sets us apart is our team of support engineers who have an average tenure of five years and undergo 280 hours of training before responding to their first support ticket. Our team is available 24/7, operates without scripts, and has been independently owned and managed since 2001. We do not outsource support, follow private-equity timelines, or pass the buck to an invisible third-party cloud provider.