Best IVR Software for Windows of 2024

The PEC Insight Interactive voice response (IVR) software automates communication with phone callers. Insight IVR can help you remind customers about upcoming appointments, outstanding payments, or emergency situations. It can also be used to give automated information to callers dialing into your office. With our powerful software, companies can turn their vision of interactive call flow into a reality. Insight IVR can be deployed in one location, where PEC can create the application for you. If you are a 3rd Party developer or integrator and need an integrated IVR, Insight IVR can help.

Omni Channel software solutions that include Voice, SMS, WebChat and social media. Includes TCPA compliant enhanced dialing solution. Includes predictive, progressive, and power dialers. ACD/queues; call recording; screen recording; sentiment analysis. Custom Dashboards. Automated reporting and enhanced customization. CPaaS allows for automatic ordering and routing phone numbers through our carrier network.

Strong speech platform to convert applications into Voice Bots. InterpreXer™, which fully implements W3C VoiceXML 2.0 spec for creating rich voice-enabled interfaces is fully integrated with text-to-speech and automatic speech recognition engines. InterpreXer™, which can be installed on either common hardware or Cloud Virtual Machine servers, is highly scalable and can carry out millions upon millions of voice chats on the phone. Fully compliant with W3C's VoiceXML 2.0 specification. Web hooks allow you to sync your apps with any CRM system or other back-end systems. From within the bot, trigger CTI events to major contact center platforms. You can connect to any speech recognition or text to speech engines instantly. You can scale your service to meet your business's needs. To achieve scale, deploy 1000s of ports in a distributed, high availability environment.