Best IT Management Software for Freshsuccess

Auth0 by Okta takes a modern approach to Identity and enables organizations to provide secure access to any application, for any user. Auth0 is highly customizable, and simple yet flexible. Safeguarding billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation. Auth0 is a part of Okta, The World’s Identity Company™. With Auth0, you can rapidly integrate authentication and authorization for web, mobile, and legacy applications, with new Fine Grained Authorization (FGA) that goes beyond role-based access control. Authenticate users across all applications with your own custom, secure, and standards-based unified login. With Universal Login, users are redirected to a central authorization server. Because authentication takes place on the same domain as the login, credentials are not sent across sources, increasing security and protecting against attacks like phishing and credential stuffing. OAuth 2.0 recommends that only external user agents (like the browser) should be used by native applications for authentication flows. Universal Login provides this in a secure manner while also enabling SSO.

OneLogin, a trusted identity management (IAM), solution for modern enterprises, helps you secure company information and empower your employees. OneLogin is a great solution for companies that want to simplify business logins and strengthen enterprise security. OneLogin features include single sign-on (SS), user provisioning, unified directory, user provisioning and adaptive authentication. Compliance reporting is also available.

Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.

Microsoft Entra ID, formerly known as Azure Active Directory, is a comprehensive cloud-based identity and access management solution that combines core directory service, application access management and advanced identity protection. Cloud identity and access management solutions connect employees, customers and partners with their apps, devices and data. Protect data and resources with adaptive access policies and strong authentication without compromising the user experience. Provide a quick, easy sign-in across your multicloud environment in order to keep your users productive and reduce time spent managing passwords. Manage all your identities, and access to your applications, in one central location, whether in the cloud, or on-premises. This will improve visibility and control.

One platform, infinite ways for you to connect with your customers and employees. Any app can be made authable. Okta can help you create secure and delightful experiences quickly. Okta's Customer ID products can be combined to create the stack you need. This will provide security, scalability and reliability. Protect and empower your employees, contractors, partners. Okta's workforce identification solutions will protect your employees no matter where they are. You will have the tools you need to automate cloud journeys and support hybrid environments. Okta is trusted by companies around the globe to protect their workforce identities.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Unified identity, access, app and endpoint management platform (IAM/EMM). This platform helps IT and security teams maximize end user efficiency, protect company data, transition to a digital workspace, and transition to it. Protect your organization using the BeyondCorp security model, and Google's threat intelligence signals. Security Center can control access to SaaS apps and enforce strong multi-factor authentication (MFA). This will protect user accounts, manage endpoints, investigate threats, and ensure that users are protected. Optimize efficiency by providing intuitive user experiences on endpoint devices. You can also unify user, access and app management from one console. Users can access thousands of apps using single sign-on (SSO), and manage their company accounts the same way as their personal Google accounts. Integrate your existing systems onto a trusted platform and transition to digital. Directory Sync allows you to extend your existing directory to the cloud.