Best IT Management Software for Small Business

NinjaOne offers an all-in-one IT management solution that integrates monitoring, patch management, automation, and support services. This platform provides IT teams with a unified view of servers, endpoints, and networks, simplifying management by removing the necessity for various individual tools. By automating routine administrative activities such as software updates and system diagnostics, it streamlines operations. With real-time dashboards, IT managers maintain complete oversight of system performance and health. Additionally, robust security measures help maintain compliance within managed environments. NinjaOne equips IT leaders to oversee their infrastructure in a proactive and effective manner.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Google Cloud is an online service that lets you create everything from simple websites to complex apps for businesses of any size. Customers who are new to the system will receive $300 in credits for testing, deploying, and running workloads. Customers can use up to 25+ products free of charge. Use Google's core data analytics and machine learning. All enterprises can use it. It is secure and fully featured. Use big data to build better products and find answers faster. You can grow from prototypes to production and even to planet-scale without worrying about reliability, capacity or performance. Virtual machines with proven performance/price advantages, to a fully-managed app development platform. High performance, scalable, resilient object storage and databases. Google's private fibre network offers the latest software-defined networking solutions. Fully managed data warehousing and data exploration, Hadoop/Spark and messaging.

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Gain full visibility and control over your IT assets, software licenses, usage and spend with Setyl. Setyl is a cloud-based IT asset and license management (ITAM) platform, which connects to your existing systems with 100+ out-of-the-box integrations. Use Setyl to manage all your hardware assets, software applications, SaaS subscriptions, licenses, vendors, admins, users and spend in one place — helping you to: 1. Manage your hardware and software assets in one place. 2. Automate and scale daily IT operations, including employee onboarding and offboarding processes. 3. Identify and cut wasted IT spend. 4. Prepare for your security audit and stay compliant, including with SOC 2 and ISO 27001. With its intuitive interface and low learning curve, the Setyl platform offers a user-friendly experience and facilitates collaboration across your organization. Features include: • IT asset and license inventory • Asset lifecycle management • SaaS subscription, software application and license management • Software renewal tracking • License rightsizing • Employee onboarding and offboarding workflows • ISO 27001 and SOC 2 compliance • Vendor audits and due diligence • IT spend management and reporting • 100+ native integrations and API access • Fully guided support

ManageEngine's Endpoint Central, formerly Desktop Central, is a Unified Endpoint Management Solution that manages enterprise mobility management, including all features of mobile app management and mobile device management, as well as client management for a wide range of endpoints such as mobile devices, laptops computers, tablets, servers, and other machines. ManageEngine Endpoint Central allows users to automate their desktop management tasks such as installing software, patching, managing IT assets, imaging, and deploying OS.

ManageEngine OpManager is an all-encompassing IT management tool tailored to oversee and optimize network infrastructure, servers, and applications. It offers instantaneous visibility into system performance, allowing for the early detection and resolution of potential problems, thus safeguarding vital IT assets. With capabilities such as network visualization, automated processes, fault identification, and comprehensive performance analytics, OpManager simplifies IT management and boosts operational efficiency. Its ability to scale and support various vendors makes it ideal for a diverse range of IT environments, helping maintain seamless network functionality and reliability throughout the organization.

Carbide streamlines security oversight for IT professionals who need to synchronize operations, compliance, and risk management. Our platform consolidates evidence gathering, policy creation, and control execution, allowing your team to handle audits and security responsibilities efficiently without straining resources. The real-time dashboards provide insights into cloud services, and automated notifications and workflows ensure that every detail is accounted for. With Carbide, IT teams achieve enhanced control and transparency, all while showcasing a robust security stance.

Robin by Atera is an autonomous IT support solution that helps organizations resolve device and cloud-related issues automatically. The system functions as an AI-powered IT agent capable of handling support requests from employees across communication channels such as Slack, Microsoft Teams, email, and service portals. Robin analyzes incoming requests, verifies user identity through integrations with systems like Okta, Azure AD, or Google Workspace, and collects the necessary technical data to diagnose the issue. The platform can perform actions directly on endpoints, including installing applications, restarting devices, managing updates, resolving network issues, and troubleshooting system performance problems. Robin is designed to take full ownership of support incidents, investigating the problem, applying approved fixes, confirming resolution, and closing the ticket. The system continuously learns from previous incidents and outcomes, improving its ability to resolve future issues automatically. Through integrations with IT service management platforms and internal tools, Robin can execute workflows securely across an organization’s technology stack. By automating common IT support tasks, Robin helps reduce ticket backlogs, improve employee productivity, and minimize the need for additional IT staff.

Since 2004, NetBrain has transformed network operations with its no-code automation platform, helping teams systematically shift left by turning complex processes into streamlined workflows. By unifying AI and automation, NetBrain delivers actionable hybrid network-wide observability, automates troubleshooting, and enables safe change management to boost efficiency, reduce MTTR, and mitigate risk, enabling IT organizations to proactively drive innovation. Get network-wide and contextualized analysis across your multi-vendor, multi-cloud network Visualize and document the entire hybrid network using dynamic network maps and end-to-end paths Automate network discovery and ensure data accuracy for a single source of truth Auto-discover and decode your network's golden configurations, discover day 1 issues, and automate configuration drift prevention Automate pre- and post-validations for network changes with application performance context understanding Automate collaborative troubleshooting from human to machine

Addigy makes it easy for IT admins to remotely manage and secure Apple devices using our SaaS solution. Addigy is the only multi-tenant Apple device management and MDM platform for managing macOS, iOS, iPadOS, and tvOS devices across multiple clients and locations. Configure, patch, and maintain devices in the way that you prefer. Gain operational efficiencies and time-savings. Ensure your managed networks are secure from cyberthreats. Maintain end-user privacy. Connect to your favorite IT tools with seamless integrations. Inventory and track every device in your network, regardless of its location. Instantly connect to devices remotely with a single click. Apply and enforce policies to maintain always-on compliance. Deploy new devices in less than 5 minutes. And so much more. Addigy offers simple month-to-month or annual pricing with no contracts + access to every Addigy feature with no additional or hidden costs.

Discover why MSPs, IT Professionals, and System Integrators trust our Network Monitoring and Management Solution to monitor thousands of networks worldwide. Try for free now!

Alloy Navigator serves as a comprehensive solution for IT Service and Asset Management, delivering insightful responses to your most challenging IT issues. Central to its functionality is a robust automation engine for workflow processes, enhanced by an intuitive interface that establishes significant connections between critical data points. Spanning various IT fields, including Help Desk, Inventory, and Knowledge Base Management, as well as adhering to ITIL standards like Change and Configuration Management, Alloy Navigator stands out as an ideal choice for businesses of all sizes, from small enterprises to large corporations, aiming to maximize their productivity levels. Its versatile capabilities position it as a key player in streamlining IT operations effectively.

Hexnode, the enterprise software arm of Mitsogo Inc., is a robust Unified Endpoint Management (UEM) solution designed for cross-platform support. With compatibility across a wide range of operating systems including iOS, iPadOS, Android, Windows, macOS, tvOS, Linux, ChromeOS, visionOS, Apple TV, Android TV, and fireOS, Hexnode simplifies device deployment through a variety of built-in enrollment options. From initial onboarding to final offboarding, Hexnode empowers IT teams to oversee the entire device lifecycle from a single, centralized console. Equipped with features like automated enrollment, geofencing, remote monitoring and management, patch management, and a clean, user-friendly interface, Hexnode is the ideal solution for efficient device management. Designed for today’s dynamic, mobile-first workforce, Hexnode also offers powerful tools such as a unified dashboard for enhanced visibility and control, web filtering for added security, real-time location tracking, and much more.

eAuditor Cloud is an all-encompassing SaaS solution designed for managing IT assets, ensuring security, monitoring performance, and safeguarding data. Leveraging over two decades of expertise in both corporate and public sectors, it merges reliable functionality with the flexibility and scalability offered by cloud technology. This platform delivers complete oversight and management of IT infrastructure, encompassing everything from automated inventory tracking of computers, servers, operating systems, and software to ongoing surveillance of user activity, devices, and network performance. Its advanced features encompass remote management capabilities, patch deployment, BitLocker encryption, a SOC dashboard, and automation of various tasks. A robust Data Loss Prevention (DLP) engine ensures the protection of sensitive information whether it is actively used, stored, or transmitted, utilizing classification, rules, and established policies. Additionally, support for AI-driven CMD/PowerShell functionalities and integration with ChatGPT enables administrators to streamline processes and reduce the burden of repetitive tasks. Notably, eAuditor Cloud is designed to scale alongside your organization, offering a complimentary version for up to 100 devices as well as sophisticated enterprise-level options, ensuring that it meets varying business needs effectively. This adaptability not only enhances operational efficiency but also provides peace of mind regarding IT security and asset management.

At Massdriver, we believe in prevention, not permission. Our self-service platform lets ops teams encode their expertise and your organization’s non-negotiables into pre-approved infrastructure modules—using familiar IaC tools like Terraform, Helm, or OpenTofu. Each module embeds policy, security, and cost controls, transforming raw configuration into functional software assets that streamline multi-cloud deployments across AWS, Azure, GCP, and Kubernetes. By centralizing provisioning, secrets management, and RBAC, Massdriver cuts overhead for ops teams while empowering developers to visualize and deploy resources without bottlenecks. Built-in monitoring, alerting, and metrics retention reduce downtime and expedite incident resolution, driving ROI through proactive issue detection and optimized spend. No more juggling brittle pipelines—ephemeral CI/CD automatically spins up based on the tooling in each module. Scale faster and safer with unlimited projects and cloud accounts while ensuring compliance at every step. Massdriver—fast by default, safe by design.

ArchiverFS offers a file archiving solution designed for servers and network storage systems, enabling any device to function as secondary storage. This solution has a minimal impact on the host system and provides comprehensive support for cloud integration, distributed file systems (DFS), replication, de-duplication, and data compression. With ArchiverFS, users can utilize any NAS, SAN, or cloud service to store older unstructured files, as long as it can be shared over the network using a UNC path and formatted with NTFS. Notably, the system operates without relying on a database for storing files, their pointers, or metadata—utilizing NTFS exclusively throughout the process. Furthermore, ArchiverFS facilitates the bulk transfer of outdated files from primary storage to secondary storage, while ensuring that all file attributes, permissions, and directory structures are preserved. Additionally, users can leave behind various links in place of the relocated files, including fully functional symbolic links that replicate the appearance and behavior of the original files seamlessly. This innovative approach not only streamlines storage management but also enhances the efficiency and organization of file systems.

Pulseway, a remote monitoring and management software (RMM) for IT departments and MSPs, allows you to have complete control over your entire IT environment. Pulseway is easy to use and quick-to-deploy. It ensures that IT issues are identified, monitored, and resolved as soon as possible. The platform provides complete visibility through the Pulseway dashboard, advanced automation, remote management, OS & third party patch management, network monitoring and IT automation, custom reports as well as complete command traceability, email notification, and many other features. We also offer add-ons to endpoint protection, business management (PSA), backup & disaster restoration software, and integration with top AV providers to give your IT stack the power it deserves. Pulseway is used by over 6,000 customers around the world every day to manage their IT infrastructure. Get a 14-day free trial.

TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.

monday work management is a comprehensive platform designed to help businesses organize, track, and optimize their workflows. It brings projects, tasks, and strategic goals into one unified workspace for better coordination. The platform supports various functions such as project management, resource planning, and business operations. It provides real-time insights into work progress, potential risks, and overall performance. monday work management includes automation tools that streamline repetitive tasks and improve efficiency. It offers customizable dashboards, reports, and workflows to meet specific business requirements. The platform integrates with over 200 applications, enabling seamless collaboration across teams. It is designed to support organizations of all sizes and industries. The system helps teams align their daily work with broader business objectives. It also enhances visibility across departments, improving communication and decision-making. By combining flexibility and automation, monday work management helps businesses increase productivity and operational efficiency.

OpManager Plus, a comprehensive IT Infrastructure Management tool, provides IT administrators a centralized dashboard for monitoring and managing their entire IT Infrastructure. It provides full-stack capabilities that allow admins to track all seven layers of infrastructure, including servers, networks, IP addresses and switch ports, storage devices and applications, as well as firewall configurations. This allows admins to closely track performance, proactively detect issues, efficiently troubleshoot and optimize resources, enhance compliance and security, streamline IT operations and integrate with different tools. OpManager Plus is a powerful tool that helps create a stable, secure, and efficient IT environment.

ConnectWise Automate makes it easy to solve IT problems at lightning speed. ConnectWise Automate is a robust platform for remote monitoring and management (RMM). It helps IT teams increase their effectiveness. It allows teams to identify all devices and users that require proactive monitoring, remove delivery roadblocks and support more endpoints without adding to their workloads.

AWS is the leading provider of cloud computing, delivering over 200 fully featured services to organizations worldwide. Its offerings cover everything from infrastructure—such as compute, storage, and networking—to advanced technologies like artificial intelligence, machine learning, and agentic AI. Businesses use AWS to modernize legacy systems, run high-performance workloads, and build scalable, secure applications. Core services like Amazon EC2, Amazon S3, and Amazon DynamoDB provide foundational capabilities, while advanced solutions like SageMaker and AWS Transform enable AI-driven transformation. The platform is supported by a global infrastructure that includes 38 regions, 120 availability zones, and 400+ edge locations, ensuring low latency and high reliability. AWS integrates with leading enterprise tools, developer SDKs, and partner ecosystems, giving teams the flexibility to adopt cloud at their own pace. Its training and certification programs help individuals and companies grow cloud expertise with industry-recognized credentials. With its unmatched breadth, depth, and proven track record, AWS empowers organizations to innovate and compete in the digital-first economy.

Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.