Best Issue Tracking Software for Mid Size Business

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Revizto unifies BIM intelligence, making it instantly accessible and actionable for all project team members. Revizto's advanced Issue tracker predefined workflows allow project team members to identify and manage model-based issues within the 3D space as well as 2D sheets. This includes addressing clash groups. Revizto gives everyone unified access to project data for both 2D and 3-D workflows. This allows anyone to use it according to their project requirements.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

SpiraTest is a complete quality control and test management system by Inflectra. Software teams can manage their requirements, test cases, bugs, and defects with SpiraTest's requirements traceability feature and real-time coverage analysis. SpiraTest can be used both on-premise or in the cloud.

Tracker by PhaseWare provides a fully customizable customer support solution. Tracker can be used for issue tracking, Complaint Management and CRM. It also tracks time, SLA Compliance, process management and Knowledge Base. Tracker is available as a cloud-based or on-site solution. It empowers businesses to have a 360-degree view and do more with less.

VisionFlow by Visionera streamlines internal processes VisionFlow by Visionera is a powerful platform that enables you to manage the entire development lifecycle of your software, products, and business applications. It is modular and covers key areas like Helpdesk & Customer Support (ITSM), Application Lifecycle Management (APPM), Project Management, Product Development, CRM, and IT Service Management (ITSM).

Cayzu is the best help desk software for small and medium-sized businesses. Cayzu is a platform for small and mid-sized businesses that want an easy, intuitive, and beautiful way to provide and get instant customer support. The platform features integrated communications (emails, social, voice and chat), automated workflows and rules, mobile apps and branded self-service portals. There are also app integrations, reporting, analytics, and other useful features.

AlarmsOne from ManageEngine allows users to manage all alerts from their IT management tools. AlarmsOne integrates easily with many on-premise or SaaS-based IT infrastructure monitor systems. AlarmsOne allows users to centralize their IT alarms. Users can create an account and install Alarm Poller on the server. AlarmsOne offers real-time alerts, multi-channel notifications, and quick responses.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

AuditFindings makes it easier to track, assign, and solve audit issues efficiently. AuditFindings is a robust audit management software that helps compliance and audit departments save time and increase productivity. AuditFindings eliminates the need for spreadsheets to track and manage audit issues. The platform allows for central management of all audit issues. It features social commenting, robust reporting and issue tagging. Import/export capabilities are also available. A user-friendly dashboard is also available. Issue assignment and automatic notifications are also offered.

EasyQA Software Development Kit can detect and fix crashes in Android or iOS mobile apps Save time You don't need to reproduce the crash in order to determine its cause. Just send it to the Crashes Page within your project and review all details with a log file Delete duplicated crashes If you are unable to debug your code or know of the crash and don't wish him to appear in your system, click on the Delete button Check log files on your phone If your application crashes, restart it. Click on the notification to confirm. You can instantly check the log file to determine the root cause.

BOSSDesk is an integrated ITIL-based Service Desk/Help Desk solution that can be used on-premise or cloud. It provides remote work capabilities with an award-winning user interface and a powerful Service Catalog. Customers have rated BOSSDesk highly for its affordable ITSM solution, great user experience, and outstanding customer support.

Mission Manager, available online or offline, is a unique tool that allows incident commanders to manage their daily operations and their missions. It offers a team-based operational environment that can be used for daily tasks as well as an online command centre during real-time incidents. Other emergency management systems, on the other hand, are activated only when there is a crisis and work on local networks. In such a situation, passwords can be lost or personnel data may not be accessible. When Mission Manager is used regularly, it ensures that team member data are always current. Mission Manager is flexible, user-friendly and highly customizable. It includes automated reporting tools, mapping technologies, and web-based calendars. It also features extensive tutorials and full-service support.

ConSol CM/Helpdesk provides efficient IT support for employees and customers, made in Germany. CM/Helpdesk allows for quick solutions - whether partially automated or manually – to all incidents and requests. All incoming inquiries (email, web form, or self-service portal) are automatically recorded. They are forwarded to the appropriate processor at the 1st, 2nd, or other specialist teams using integrated workflow logic. To help you quickly find the right solution, there are FAQs and suggested solutions. Integrated change management allows for the creation and tracking simple and complex changes. Major errors can be eliminated by problem management. The best part is that all data structures and processes can be modified to meet your specific needs.

Adminitrac, a cloud-based issue management platform, is an advanced tool for tracking issues.

Cuzwork is an online collaborative project management tool that is easy to use. This tool combined the best of Excel and Gmail. It can be used individually or in collaboration with others. Cuzwork lets you manage any type of project. You can organize, schedule, assign, track and track due dates all from one place. You can personalize each project with custom fields, statuses, and filters to suit your workflow.

Projektron BCS, a web-based project management program, allows you to plan, organize, execute, evaluate, and invoice projects. The end-to-end solution includes additional tools that complement the classic project tasks. BCS allows you to view the status of your project at any moment. Based on the recording of effort, you can monitor project progress and get a reliable forecast for key indicators. Projektron BCS can be purchased in seven languages and is used by over 850 customers in 16 countries.

It's a simple, fast, and scalable bug-tracking system that allows you to quickly fix bugs and deliver great products on a timely basis. With the help of business rules, custom workflows, and SLAs, you can submit, track, and fix bugs quicker with our bug tracking tool. Log errors and track them according to your criteria. To focus on the most urgent bugs, you can create custom views for your issue tracker software. You can view reports to see how many bugs were logged and whether they have been fixed. You can communicate with your team using interactive modules such as forums and discussions. Each person can see what the other is doing. You can set rules to notify third-party apps or bugs when there are new updates. You and your team will be notified via email when bugs are created, updated, and other information. Automate your service levels agreements to meet customer goals.

Tickd is a web-based tool that allows you to manage your projects. It's simple and powerful. Tickd is a web-based tool that can help you manage your projects, no matter how small or large. It integrates with your existing tools like email and Slack and is mobile-friendly, removing any barriers to free flow of communication. Tickd is a cost-effective solution for your business, built on a secure and scalable platform. Register now to get a free trial

Statlook is a free and professional IT Asset Management suite. It includes the following features: 1. Hardware - All information about infrastructure in one place 2. Software - Software auditing with validation for license compliance. 3. Users can view activity stats, use programs and visit websites with blocking features. 4. Helpdesk - Fully featured helpdesk system that allows remote desktop control and compliance with GDPR. LINKS Statlook Installer: https://dev.statlook.com/appcenter/install/getfree.php User Manual: https://manual.statlook.com/14.0/en-US/master/index.html

Sidequest brings together the best of both the worlds and industry-grade problem management to your workplace. You can send, receive, and track your personal and team tasks. You should always have a common understanding of the status of tasks so that you don't need to wonder "Is it done?" Is it still pending Who is responsible for it? What is the deadline? Make use of native Slack threads for communication right within tasks, creating a shared task history that reduces ambiguity and creating a sense of community. Each Slack workspace member should be given a personal task box. You can also set up additional channels to share inboxes - these are great for IT and HR.

Z-Stream provides everything agile teams need to function more efficiently, from planning to reports. Z-Stream makes it easy to plan, organize and deliver projects. Z-Stream is more than a tool. It's a mindset that encourages disciplined project management, teamwork and product development. The core of agile project management is the board. Z-Stream offers two types of Kanban and Sprint boards. You can choose the iteration view that best suits your needs and visualize your workflow using customizable agile boards. You can keep track of the overall status of your Iteration, add and remove tasks, and more. You can manage the entire process however you like. Z-Stream releases help your team plan, track, and organize the development process. They also allow you to create different Sprint and Kanban iterations. Use customizable timesheets to keep track of your team's activities.

Bugasura is a bug tracker and reporter for modern SaaS Teams that like things to be simple and quick. Bugasura is used by our customers to help them collaborate and resolve issues faster during product development. There are three ways to get Bugasura: 1) Bugasura TRACKER on the web 2) Bugasura Reporter Android: Test any Android application. Bugasura automatically takes screenshots and allows you to annotate them to create a bug report. It also provides all details about the bug being reported, including the manufacturer. 3) Bugasura chrome extensions: Use our Chrome extension to access our Android reporter app on the web.

A neural engine that is lightning fast for next-generation software development and customer support. Bring the power of LLMs to rebuild your relationship. The auto route, collaboration, and triage are used to solve customer problems in real time. Modern AI can elevate your support team and help you deflect customer questions. Connect your development teams to the impact of their sprints. Get feedback on product improvements and triage customer signals. One shared view for software development and customer support. Live chat, support tickets, and engineering issues all on one platform. Custom objects, views and more allow you to personalize your experience. Extend your experience using APIs and Webhooks. Automate your own workflows, test them, deploy them, and then publish them. Map your work, customers and product data into one system. Modern stack with cloud-native scaling for millions of users. Text, audio and video in real-time and consumer grade. Enterprise-grade compliance and security.

Rollbar is trusted by renowned brands around the world. It has the ability to solve problems that similar products within the same range do not. Rollbar was built by developers for developers. It is a superior, full-stack error monitoring platform that can be used for mobile and web applications. Rollbar allows developers to quickly find and fix bugs, reducing errors in the live environment. You can integrate a tracking service into your application by checking them out.