Best Incident Response Software for Zendesk

Over 1,000 organizations worldwide depend on Resolver’s security, risk and compliance software. From healthcare and hospitals to academic institutions, and critical infrastructure organizations including airports, utilities, manufacturers, hospitality, technology, financial services and retail. For security and risk leaders who are looking for a new way to manage incidents and risks, Resolver will help you move from incidents to insights.

SureViews Operations SaaS suite is used by security organizations to process events quickly, securely, and consistently, resulting in better security outcomes. SureView gives you a single screen that coordinates every alarm and event that comes into the SOC (Security Operations Center). It can be used from any system, any device, or any source. Everything you need to respond quickly is there: geospatial mapping, action plan, nearby cameras, call list, and more. Operators receive the most urgent alarms first by having them automatically grouped and prioritized. Every event is treated in a consistent and consistent manner, increasing productivity and security. SureView's Field Operations tool connects your teams in both the SOC and the field, providing real-time status and location information about field staff as well as critical assets.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

OnPage is an incident management system that integrates with a secure smartphone app. This allows response teams to get the most from their digital technology investments. OnPage's solid escalation features and on-call capabilities, as well as persistent notifications, ensure that critical alerts are not missed by IT and physician teams. OnPage is trusted by organizations to manage all their critical notifications, whether they are looking to minimize IT infrastructure downtime or reduce incident response times for healthcare providers. OnPage incident management improves critical communications in a variety of industries, including healthcare, IT support and manufacturing. OnPage's incident management platform ensures that critical notifications are received by the right people at the right time. You can track the status of each message with full-time-stamped audit trails.

xMatters, an intelligent communications platform, is designed to accelerate critical business processes, including IT operations, DevOps, and major incident management processes. xMatters is trusted by more than 1000 global companies. It provides intelligent communication tools that enable effective IT management, business continuity management and employee engagement. The platform offers unparalleled reliability and innovative functionality.

Pagerly understands the unique needs of every organization. Our platform allows for extensive customization to tailor the incident-management process to your requirements. Pagerly integrates seamlessly with your existing tech stack, so you don't have to introduce a new tool. Manage all requests and incidents in one window and enjoy all the collaboration features of Slack. When oncall changes, update the team's topic in the channel with the new oncall. You can easily monitor and view the status, progress and resolution time for these tickets. This will ensure prompt action and prevent any potential breaches.

Swimlane is a leader for security orchestration, automation, and response (SOAR). Swimlane automates manual, time-intensive processes and operational workflows, and delivers powerful, consolidated analytics and real-time dashboards from across your security infrastructure. This allows you to maximize the incident response capabilities for over-burdened, understaffed security operations. Swimlane was established to provide flexible, innovative, and scalable security solutions to organizations that are struggling with alert fatigue, vendor proliferation, and staffing shortages. Swimlane is a leader in the growing market for security orchestration and automation solutions that automate and organise security processes in repeatable ways to maximize resources and speed incident response.