Best Incident Management Software for Opsgenie

New Relic offers a robust Incident Management software tailored for enterprises, delivering an all-encompassing approach to swiftly identify, address, and resolve incidents. Specifically created for extensive operations, our integrated data platform aggregates telemetry data from your entire software ecosystem, equipping you with potent full-stack analysis tools to quickly pinpoint problems and their underlying causes. Featuring real-time monitoring, automated notifications, and personalized workflows, New Relic empowers teams to optimize their incident response strategies, reduce downtime, and maintain high service reliability. Enhance your incident resolution efficiency, foster team collaboration, and elevate customer experiences with New Relic's cutting-edge Incident Management solutions.

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Tired of juggling multiple tools for server and website monitoring? Meet Xitoring , the modern SaaS platform designed to streamline your infrastructure oversight. With just one CLI command, you can set up comprehensive monitoring for countless servers and websites in minutes—no complex configurations required. At its core, Xitoring uses Xitogent , a lightweight agent that collects critical performance data directly from your servers. This ensures real-time insights into system health, helping you identify potential issues before they become problems. By automating routine tasks, Xitoring saves you time and effort, allowing you to focus on innovation. Our global network of probing nodes keeps your systems under constant surveillance. From network outages to resource overloads, we detect anomalies instantly and notify the right person via customizable alerts. This proactive approach minimizes downtime, enhances reliability, and boosts customer satisfaction.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

StatusHub is a flexible IT Incident and Disruption Communication Tool. Create a branded status page and keep end users informed with Internal and external incident communication. With StatusHub you can personalize your incident communication to build reputation and trust: create public or private status pages, choose your brand colors or upload your logo, use your custom domain and communicate to your audience in their language. Real-time IT incident communication Keep your audience informed with a hosted status page. It stays up even if your servers are down, so you never lose connectivity with your end-users Reduce customer service workload Ease strain on your support team from emails, calls, and social media backlash during unannounced service outages Build company reputation and trust Improve customer relationships with transparent incident management processes

FireHydrant stands out as the sole all-encompassing platform for incident management, enabling organizations to establish uniformity throughout the entire incident response process, which helps in resolving issues more swiftly. Serving as the go-to incident management solution for businesses grappling with intricate systems, FireHydrant equips developers with the tools needed to swiftly address, learn from, and mitigate incidents, allowing them to prioritize essential tasks like maintaining seamless business operations and ensuring customer satisfaction. Our commitment lies in developing technology that thoughtfully transforms the incident management landscape, setting a new benchmark for how companies approach reliability. By streamlining and eliminating cumbersome manual procedures, we aspire to create an intuitive, straightforward, and enjoyable platform for users. Organizations of all sizes can achieve consistency in their incident response lifecycle with FireHydrant, while the integration capabilities further enhance runbook automation, propelling teams toward greater efficiency. Ultimately, our aim is to empower teams to respond to incidents not just faster, but smarter.

Teams can focus on making on-call better with automated categorization, filtering, and analysis of incidents for free. Incident Insights calculates the number of incidents, MTTA, MTTR, and average priority level and pinpoints the top causes of incidents using machine learning to identify patterns so that users can then measure overall team health and drive continuous improvement across services, incidents, and teams. Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.

Reduce the influx of support inquiries during an incident by engaging in proactive communication with your customers. Manage your subscribers seamlessly via Statuspage and disseminate uniform messages through various channels, including email, text, and in-app notifications. You have the flexibility to decide which aspects of your service are visible on your page and can leverage over 150 third-party components to show the status of essential tools that your service depends on, such as Stripe, Mailgun, Shopify, and PagerDuty. Statuspage works in harmony with your preferred monitoring, alerting, chat, and help desk platforms to ensure an efficient response every single time. Simplify incident communication by utilizing pre-written templates and seamless integrations with your existing incident management tools, allowing you to promptly inform users. Additionally, enhance your page's functionality as a sales and marketing asset through Uptime Showcase, which enables you to present historical uptime data to both current and prospective clients, thereby building trust and credibility. This dual-purpose approach not only improves communication during crises but also positions your service as reliable and transparent.

By integrating dependable uptime and performance tracking, hosted status pages, and incident management into a single platform, you can receive immediate notifications when downtimes occur while also gathering performance data. This tool allows you to inform your users about incidents and maintenance through elegantly designed status pages. Additionally, it fosters collaboration among developers and customer support teams to efficiently address issues together. Users can create incidents, provide real-time updates, and adjust their service statuses to ensure everyone is informed. Your team will be promptly alerted, and you can communicate incidents using your preferred integrations. You can publish ongoing updates regarding incidents or maintenance activities and notify your users accordingly. For internal use, you have the option to password-protect status pages for sharing with teammates and collaborators. Furthermore, you can organize your monitors, status pages, and team members into distinct projects while modifying the method, parameters, or headers of your HTTP monitors. Setting up internal status pages that require a password ensures an extra layer of security for your sensitive information. Overall, this comprehensive tool enhances both transparency and collaboration, making incident management seamless.

Komodor simplifies the troubleshooting process for Kubernetes, equipping you with all the essential tools to resolve issues confidently. It oversees your entire Kubernetes ecosystem, detects problems, reveals their underlying causes, and provides the necessary context for effective and independent troubleshooting. The platform automatically identifies anomalies, deployment failures, misconfigurations, bottlenecks, and various health-related issues. It enables you to recognize potential problems before they escalate and impact end-users. By utilizing pre-designed playbooks, you can enhance root cause analysis, avoid disruptive escalations, and conserve valuable developer time. Moreover, it offers clear remediation guidance that empowers every team member to act like a seasoned troubleshooting expert, fostering a more resilient operational environment. This proactive approach not only enhances team efficiency but also significantly improves overall system reliability.

StackPulse streamlines and enhances the processes of incident response and management, fostering a seamless commitment to the reliability of software services. It equips Site Reliability Engineers, developers, and on-call personnel with the essential context and authority to effectively analyze, address, and resolve incidents throughout the entire stack, regardless of scale. By revolutionizing how engineering and operations teams handle software and infrastructure services, StackPulse introduces a collaborative platform filled with various incident management tools. Users can effortlessly initiate teamwork through automated war room setups, efficient data collection, and auto-generated postmortem reports. The insights gathered during incidents pave the way for tailored recommendations on playbooks and triggers, leading to remarkable decreases in Mean Time to Recovery (MTTR) and enhanced adherence to Service Level Objectives (SLOs). Additionally, StackPulse identifies risks by analyzing unique patterns within an organization’s monitoring, infrastructure, and operational data, offering customized automated playbooks that suit specific organizational needs. This approach not only mitigates risks but also empowers teams to better manage their operational challenges.

Shoreline is the only cloud reliability platform that allows DevOps engineers to build automations in a matter of minutes and fix problems forever. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud. Debugging and repairing issues is easy with advanced tooling for your best SREs, Jupyter style notebooks for the broader team, and a platform that makes building automations 30X faster by allowing operators to manage their entire fleet as if it were a single box. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment.

Easily respond to messages using emojis to seamlessly add them to your retrospective timeline. Relying on complex incident runbooks can lead to inefficiencies and inconsistencies. Create workflows that facilitate reminders, invite team members to respond, share checklists, dispatch notifications, and much more. Take advantage of our pre-designed Workflow templates or modify them to suit your unique incident management process, allowing for countless combinations. Clearly assign roles to quickly assess responsibilities at a glance. Generate retrospective templates, timelines, and incident specifics in mere seconds, freeing you to concentrate on learning from the incident while we manage the documentation. Utilize our intuitive drag-and-drop workflow builder to establish automated runbooks for every phase of the incident response process. Instantly activate specific runbooks based on incident parameters like severity or the services impacted, eliminating the need to sift through Google Docs or Confluence. This approach ensures that your team remains agile and focused, enhancing overall efficiency during critical situations.

Effx offers an effortless approach to managing and navigating your microservices architecture. No matter if your setup consists of just a couple or a vast number of microservices, effx will monitor and assist you, whether you're using a public cloud, an orchestration system, or an on-premises solution. Handling incidents across a collection of microservices can often be complicated. With effx, you gain valuable context that allows you to pinpoint potential causes of outages in real-time effectively. You've made significant investments to be aware of any production disruptions. Our platform enhances your preparedness by evaluating services based on critical attributes that ensure their operational readiness, ultimately empowering your team to respond swiftly and efficiently.

StackState's Topology & Relationship-Based Observability platform allows you to manage your dynamic IT environment more effectively. It unifies performance data from existing monitoring tools and creates a single topology. This platform allows you to: 1. 80% Reduced MTTR by identifying the root cause of the problem and alerting the appropriate teams with the correct information. 2. 65% Less Outages: Through real-time unified observation and more planned planning. 3. 3.3.2. 3x faster releases: Developers are given more time to implement the software. Get started today with our free guided demo: https://www.stackstate.com/schedule-a-demo

A platform dedicated to fostering transparency. Ensure your users stay informed during service interruptions and maintenance periods. We take great pride in the robustness of our infrastructure. The systems that drive Status.io operate across various regions and service providers. You can align your brand identity using straightforward design tools or fully customize your experience by integrating your own code. We offer comprehensive support for intricate distributed systems and multi-tenant architectures. Our commitment to development means we are continually enhancing our services. With each status page, users can access a distinct API method, allowing API consumers to obtain the latest status information. It seamlessly integrates with services like Librato, New Relic, OpsGenie, PagerDuty, Pingdom, Pingometer, Twitter, and Uptime Robot, ensuring you have all the tools necessary for effective monitoring and communication.