Best Incident Management Software for Blink

New Relic’s enterprise-grade Incident Management software offers a complete solution for promptly detecting, responding to, and resolving incidents. Built for large-scale environments, our unified data platform aggregates telemetry data across your software ecosystem, providing robust full-stack analysis tools to quickly pinpoint issues and identify root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response, reduce downtime, and maintain service reliability. Enhance incident resolution times, improve team collaboration, and deliver exceptional customer experiences with New Relic’s advanced Incident Management capabilities.

Splunk is a secure, reliable, and scalable service that turns data into answers. Our Splunk experts will manage your IT backend so you can concentrate on your data. Splunk's cloud-based data analytics platform is fully managed and provisioned by Splunk. In as little as two days, you can go live. Software upgrades can be managed to ensure that you have the most recent functionality. With fewer requirements, you can tap into the data's value in days. Splunk Cloud is compliant with FedRAMP security standards and assists U.S. federal agencies, their partners, and them in making confident decisions and taking decisive actions at rapid speed. Splunk's mobile apps and augmented reality, as well as natural language capabilities, can help you increase productivity and contextual insight. Splunk solutions can be extended to any location by simply typing a phrase or tapping a finger. Splunk Cloud is designed to scale, from infrastructure management to data compliance.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Keep track of all Ops and Dev incidents and take control. Notify the right people, reduce response times, and avoid alert fatigue. Opsgenie is a modern, incident management platform that ensures critical events are not missed and the right people take the appropriate actions in the shortest time possible. Opsgenie can receive alerts from custom applications and monitoring systems, and will categorize each alert according to importance and timing. On-call schedules ensure that the right people get notified via multiple communication channels, including voice calls, SMS, email, and push messages on mobile phones. Opsgenie automatically escalates any alert that is not acknowledged. This ensures that the incident receives the appropriate attention. Register now for a free trial.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Open source, scalable and free Security Incident Response Platform. It is tightly integrated with MISP (Malware information Sharing Platform). This platform was designed to make life easier and to speed up the resolution of security incidents. Multiple SOC and CERT analysts may collaborate on investigations simultaneously. All team members have access to real-time information, including new and existing cases, tasks, observations, and IOCs, thanks to the integrated live stream. They can also view and manage new tasks and alerts from multiple sources, such as email reports and CTI providers, and SIEMs. They can then import them and start investigating them. A simple but powerful template engine can be used to create cases and associated tasks.

Multi-cloud security coverage that covers all environments, workloads, identities, and identities. A single integrated cloud security platform can increase efficiency. Sophos Cloud Native Security unifies security tools across cloud environments, workloads, and entitlements management. Integrated with SIEM, collaboration and workflow tools, to increase agility within an organization. Your cloud environments must be resilient, difficult to compromise, and easy to recover from. You can use our intuitive and comprehensive security and remediation tools to manage your security teams or through Managed Services to accelerate your cyber resilience to meet today's security threats. Our extended detection and response (XDR), tools can be used to detect and stop malware, exploits and misconfigurations. To optimize investigation and response, hunt for threats and prioritize detections.