Best Incident Management Software for Apica

New Relic’s enterprise-grade Incident Management software offers a complete solution for promptly detecting, responding to, and resolving incidents. Built for large-scale environments, our unified data platform aggregates telemetry data across your software ecosystem, providing robust full-stack analysis tools to quickly pinpoint issues and identify root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response, reduce downtime, and maintain service reliability. Enhance incident resolution times, improve team collaboration, and deliver exceptional customer experiences with New Relic’s advanced Incident Management capabilities.

Splunk is a secure, reliable, and scalable service that turns data into answers. Our Splunk experts will manage your IT backend so you can concentrate on your data. Splunk's cloud-based data analytics platform is fully managed and provisioned by Splunk. In as little as two days, you can go live. Software upgrades can be managed to ensure that you have the most recent functionality. With fewer requirements, you can tap into the data's value in days. Splunk Cloud is compliant with FedRAMP security standards and assists U.S. federal agencies, their partners, and them in making confident decisions and taking decisive actions at rapid speed. Splunk's mobile apps and augmented reality, as well as natural language capabilities, can help you increase productivity and contextual insight. Splunk solutions can be extended to any location by simply typing a phrase or tapping a finger. Splunk Cloud is designed to scale, from infrastructure management to data compliance.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Keep track of all Ops and Dev incidents and take control. Notify the right people, reduce response times, and avoid alert fatigue. Opsgenie is a modern, incident management platform that ensures critical events are not missed and the right people take the appropriate actions in the shortest time possible. Opsgenie can receive alerts from custom applications and monitoring systems, and will categorize each alert according to importance and timing. On-call schedules ensure that the right people get notified via multiple communication channels, including voice calls, SMS, email, and push messages on mobile phones. Opsgenie automatically escalates any alert that is not acknowledged. This ensures that the incident receives the appropriate attention. Register now for a free trial.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

ZIF for IT Operations. Switch from reactive to proactive IT operations and enable frictionless IT. Features a single pane of command. With 100+ plugins, aggregates data from multiple monitoring tools and devices. Get actionable insights into events. Reduces noise in the infrastructure by identifying correlations between events and reducing false alarms Identify Root Cause. Infrastructure and application heat maps make it easier to detect infrastructure issues. Predictive Analytics. Forecasts issues before they cause impact using supervised and unsupervised machines learning algorithms. Notification and Reporting. Notifies the appropriate people through the Virtual Supervisor by logging an incident in the ITSM Tool. Automate tasks. Automate repetitive tasks and complex workflows by setting up triggers. Benefits. 360o visibility of the enterprise. Operational efficiency by noise nullification, driving a faster Mean-Time to Repair. Proactive identification and mitigation of risks based upon patterns that are not dependent on a CMDB