Best Human Resources Software for 8x8

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Oracle NetSuite is the #1 AI Cloud ERP, designed to bring together financials, operations, CRM, ecommerce, and analytics into one unified business management suite. Unlike traditional ERP systems, NetSuite leverages built-in AI that learns from your company’s data, providing intelligent recommendations and reducing reliance on guesswork. With over 42,000 organizations already using it, the platform supports companies of all sizes, from fast-growing startups to global enterprises. Its ERP and accounting modules simplify compliance, automate reporting, and accelerate month-end close processes. Meanwhile, its CRM and HCM solutions improve workforce engagement and customer relationships. NetSuite also delivers advanced capabilities in professional services automation, omnichannel commerce, and analytics, ensuring real-time decision-making. Because it is cloud-based, businesses gain scalability, cost efficiency, and a single source of truth across all operations. With consulting, education, and partner programs, Oracle NetSuite provides end-to-end support for digital transformation journeys.

The interview scheduling automation platform for HR teams, recruiters, customer success, and sales teams. Over 180,000 companies rely on Cronofy's ATS friendly integrations and APIs to achieve frictionless scheduling at scale. Connect Google Calendar, Apple Calendar, Office 365, Outlook.com, and Microsoft Exchange to sync calendar events across different people and even calendar services. Streamline hiring workflows with candidate self scheduling links and automations that are trigged based on actions from within your ATS. Cronofy integrates with over 70 ATS providers, making it a perfect extension to your teams hiring workflow.

Bullhorn provides an enterprise-grade recruitment solution that helps staffing agencies automate and optimize their workflows. The platform includes modules for applicant tracking, customer relationship management, automation, and analytics, making it easy to manage the entire recruitment process. Bullhorn’s AI-powered agents assist with candidate sourcing, screening, and qualifying, while its reporting tools deliver valuable insights into performance and efficiency. By streamlining operations and improving collaboration, Bullhorn enables staffing agencies to grow their business, increase placements, and drive profitability without the need for additional resources.

Quil is an innovative recruiting platform powered by AI that is tailored for staffing agencies and talent acquisition teams, designed to automate tasks such as note-taking, updates to the Applicant Tracking System (ATS), and candidate submissions, thereby alleviating administrative burdens and allowing recruiters to concentrate on building relationships. The system captures interviews conducted over Zoom, VoIP, phone, or in-person meetings, subsequently generating well-organized notes, concise call summaries, and customized candidate write-ups that reflect your specific templates and tone. Additionally, Quil systematically inputs conversation data into structured fields within your ATS—such as dropdowns, pick-lists, and free text—significantly reducing the time recruiters spend on data entry. Beyond ATS updates, Quil also produces professional client-ready submissions, emails, or PDFs that incorporate video snippets, candidate information, and branding, completing these in mere seconds rather than the typical 20 minutes. Ultimately, this streamlined process enhances efficiency and allows recruiters to redirect their efforts toward more strategic activities.

Prodoscore™ is a software solution that measures your most valuable asset: your people. Prodoscore surfaces insights that keep you better informed and better prepared, using Machine Learning, AI, & Natural Language Processing. We measure thousands of daily activity points across your core business applications to provide productivity intelligence. Our mission is to provide never before seen visibility into employee engagement, rooted in data and digestible in seconds, to support a flexible work environment and ensure accountability. We want to be at the center of workplace decision-making by providing exceptional productivity intelligence that generates actionable insights for leadership. Implementation takes less than 15 minutes and has no impact on the end user.

Motileo is an innovative platform focused on enhancing sales performance and fostering team engagement through gamification, which reimagines routine business activities and key performance indicators (KPIs) as engaging and competitive experiences aimed at boosting productivity and outcomes. By integrating seamlessly with existing tools like CRM systems, it automatically gathers essential performance metrics such as calls made, meetings scheduled, deals finalized, and revenue earned, transforming these figures into dynamic competitions, achievements, and progress tracking for both individuals and entire teams. Moreover, Motileo incorporates game-inspired mechanics into the work environment, recasting targets as accomplishments, milestones, and missions that lead employees toward quantifiable results while maintaining their involvement in the process. Teams have the opportunity to engage in tailored competitions or direct challenges that cultivate a spirit of friendly competition and promote ongoing effort, all while automated recognition features grant participants points or coins that can be exchanged for rewards. This unique approach not only motivates employees but also enhances collaboration and camaraderie among team members, making work more enjoyable and productive.

Rooster is a dedicated interview-scheduling solution tailored for Workday Recruiting, streamlining the interview coordination process and relieving recruiters and hiring managers of hours of weekly effort by removing the tedious exchange of calendar invites and candidate arrangements. By seamlessly integrating into the Workday ecosystem, Rooster enables teams to maintain a cohesive workflow, featuring capabilities like candidate self-scheduling, automatic rescheduling, support for multiple time zones and languages, and providing real-time updates on interview progress, all while ensuring top-notch security and compliance with standards such as SOC 2 and GDPR. This innovative platform not only minimizes scheduling mistakes and accelerates hiring timelines but also enhances the candidate experience, allowing recruiters to reclaim over ten hours each week, all while centralizing operations within a single system rather than depending on separate applications. Furthermore, Rooster's comprehensive approach helps organizations streamline their hiring processes more efficiently.

CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow. Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities. As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity. By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs. In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling. This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike. Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.