Best Guest Messaging Software for WhatsApp

Communicate with customers through the channels that they prefer. It doesn't matter if it's for a room service, concierge or reservation. No message is lost, and the ticketing system will assign the correct team to receive it. The location of the server and the storage of your data are up to date. You can communicate with customers in peace. Your team is often on the move? No problem. Our Android and iOS apps can be downloaded from the official stores to allow your team to respond to any message while on the move.

ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product. ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel. ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.

Hotefy customers reported an increase in the number and average rating of customer reviews. Hotefy's on-demand service can reduce staffing requirements and allow you to consolidate outlets and kitchens. Average revenue per customer up to 30% Some customer demographics increase by more than 1000%. The hotel's staff will be less needed to patrol the service areas. Hotefy makes it easy for your customers to order anywhere they want, without having to wait for a server. You can consolidate outlets into one or fewer basic menus that are served by a single kitchen. You will get feedback from your customers directly if you have a customer feedback system. Hotefy's core value is customization. Pre-built pages can be used to get started in minutes, or you can create pages and styles that best suit your brand. Fair subscription pricing, no commissions or room upgrades. Our plans are priced based on your occupancy and include unlimited rooms.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

All-in-one engagement platform that allows hotels to increase revenue, improve customer satisfaction, and drive loyalty at every stage of the guest journey. Pre-arrival surveys and commission-free upselling help you and your guest design the perfect stay. Pre-arrival revenue can be increased by one-click upgrades. Your guests will also feel more excited about their stay. In-Stay allows guests to provide feedback and messages while they are still on-site. This helps you improve service and recover customer satisfaction. Guests can log in to WiFi, scan a QR code and leave feedback. You can also communicate directly with them via SMS or WhatsApp about their experiences. Guests will be impressed by the simple surveys that are available right after their stay. A full suite of analytics and reputation management tools allows you to make better strategic decisions, improve guest satisfaction scores, and remain top of mind on review sites.

Only platform that combines messaging and concierge. This allows for contactless communication and trip planning, to create exceptional customer experiences. Engage with guests via their preferred channel or app such as WhatsApp, WeChat and FB Messenger, LINE SMS, LINE, SMS, and more. You can manage conversations in your hotel easily and let your guest communicate in more than 100 languages. Your own app allows for rich messaging at all stages of your guest's stay, from pre-arrival through post-stay. Allow guests to have a completely contactless guest experience. This includes contactless check-in & check-out, digital mobile key and guest folio.

It can be time-consuming to transfer information to guests. We do require direct communication with our guests during their stay. GuestCompass is an online platform that connects you and your guest. It provides up-to-date information as well as useful feedback. Online becomes personal, and your guest can chat again. Although opening doors using a mobile phone is a common practice, it is now possible to do so without installing any additional apps. You can give your guest a digital key via our platform. You have complete control over when and how it is used. For any temporary stay in any location where the same questions are frequently asked. Your name and brand can be used to keep in touch with them during their stay. It is essential for the online customer journey. It's fast, simple, and requires less paper You can relieve the receptionist, cross-sell and provide more service.

Our AI agent can handle all booking inquiries as well as guest calls around the clock. Our AI-driven communications allow you to connect quickly and easily with your guests via popular messaging apps such as WhatsApp. Our AI-driven management system automates and streamlines all operational tasks, improving productivity and response time. AI-powered suggestions can be used to enhance service instantly and personalize the guest experience dynamically. Empower your hotel staff with tools that are designed to meet modern challenges and customer expectations. Our AI-driven solutions will simplify every step of your guest's experience, from pre-arrival through to post-stay. Our intelligent tools can help hotels manage reservations and enhance guest experiences, as well as secure lasting relationships by providing tailored communication and services. AI captures guest requests and issues quickly, improving guest satisfaction.

Start communicating today. Reach out to your guests at the right moment. Let your guests use the messaging tools they prefer, such as WhatsApp, Viber Line, SMS, Facebook Messenger etc. To communicate with the hotel. Deliver a seamless, personal communication experience. Handle multiple languages and requests on a single display. Grace allows multiple staff members to respond to guests from their own screens, integrated with your PMS. Operators are presented with critical guest information and everything is updated in real-time. Grace helps you improve the way you interact with your guests. It increases guest satisfaction while providing you with valuable analytics. Grace uses the main landline of your property as a WhatsApp number that is officially verified. Guests can communicate with confidence, knowing who they are talking to. You can easily communicate with your guests, answer their questions, send photos, and even understand their moods.