Best Guest Messaging Software of 2024

Our Hinfo digital hotel compendium allows guests to stay up to date with details and services at the property they are staying at, in addition to details on recommended local attractions, restaurants, supermarkets etc. Your property can benefit from our interactive digital solution, with reduced overheads, increased opportunities for revenue generation and improving guest satisfaction. Hinfo is accessible via a mobile app and web-based solution, with QR code options available. The vast majority of guests are choosing to access the property hotel compendium details via our mobile app and provides a similar but personalized experience at each member property that the guests are staying at.

Application DeskBell offers quick, easy, and convenient orientation in the hotel where you are staying. You no longer need to print out the hotel descriptions in the room booklets. All information will be saved in the mobile application. You'll find the following in the DeskBell app: - A detailed description of the restaurants and bars in your hotel, including photos, work times and any information about dress code or age limit. - All restaurants have convenient menus with photos, descriptions, and pricing. - All necessary hotel phone numbers. You don't need to ask where to call your friend from at the reception, in SPA, or from the cleaner. - Information about entertainment at the hotel. The rules and timing of swimming at the beach and in the pool. Time and place of sporting events and animations, opening hours of the child's area. Different equipment can be rented.

You can increase the satisfaction of your guests by following their lead and increase your income with a fully integrated system. Your guests can customize their travel experience. This unique platform gives you instant access to all departments of your facility via your mobile device. Otello HoDP, a data-driven platform that enables accommodation processes to be fully connected with each other, is called Otello HoDP. Uninterrupted communication between the housekeeping staff and the front desk. Process tracking, time management, and real-time transactions. The Otello platform is a unique way to increase brand loyalty and brand value. Easy analysis of guest data and targeting different segments with the right marketing strategy. Follow-up on requests, complaints, and suggestions, transferring them as a task to the appropriate department, and assigning personnel.

Your guests will be able to access all hotel services from anywhere they are. With just a few clicks, they can place orders, make reservations, book hotels, send requests, and view their pending bills. You can meet even the most difficult visitor's needs in a fraction of the time. You can receive and manage guest's real-time requests. They will be directed directly to the right people in your staff. Track orders, reservations, bookings and clientele. Get valuable feedback about your services and collect it. Respond to every challenge and develop engagement strategies. To track guests' exact location and monitor the progress of internal tasks, embed tiny Estimote beacons inside your hotel. Send push notifications to guest's smartwatch or smartphone to automatically welcome them and inform them of special offers or events.

Are you looking for ways to ensure the safety of your hotel's staff and guests? The Fuel Mobile App & Digital Key allows for contactless check-in, checkout, and keyless entry. This will help to minimize contact between staff members and guests. It also offers a level of convenience that will make your hotel stand out from the rest. This white-labeled hotel app solution is suitable for all sizes. It seamlessly integrates with your property management system or lock vendor in real time to provide easy, frictionless functionality. You can also use the messaging platform to keep in touch with your guests throughout their travels.

Improve customer retention and loyalty by improving the experience in real time with visibility into performance. You can escalate and correct situations as they occur using in-moment feedback. Customers also have problems at the moment. To foster a customer-focused culture and encourage continuous service improvement, share live feedback, benchmarks, and reports with the entire team. Compare results from all locations to establish brand standards. Your front-line staff can understand the customer experience and create action plans based upon real data. To improve employee training's impact, use guest feedback. Focus on the things that matter most to customers. You will be able to make informed decisions about how to improve your customers' experience, including cleanliness, staff friendliness, and food quality.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

All-in-one engagement platform that allows hotels to increase revenue, improve customer satisfaction, and drive loyalty at every stage of the guest journey. Pre-arrival surveys and commission-free upselling help you and your guest design the perfect stay. Pre-arrival revenue can be increased by one-click upgrades. Your guests will also feel more excited about their stay. In-Stay allows guests to provide feedback and messages while they are still on-site. This helps you improve service and recover customer satisfaction. Guests can log in to WiFi, scan a QR code and leave feedback. You can also communicate directly with them via SMS or WhatsApp about their experiences. Guests will be impressed by the simple surveys that are available right after their stay. A full suite of analytics and reputation management tools allows you to make better strategic decisions, improve guest satisfaction scores, and remain top of mind on review sites.

More than ever, travelers are looking for contactless experiences. Whistle is now available for your hotel. Whistle's contactless hospitality software has been rated #1 by HotelTechReport. It is trusted by more than 10,000 hoteliers around the world. The Whistle dashboard is easy to use and drives more bookings. It digitizes check in, enhances guest experiences and scores high on the guest satisfaction scale. It streamlines operations and integrates with 50+ property management software systems. Try Whistle Free! Travelers are now more demanding contactless experiences and instant communication with their hotel. Whistle's simple-to-use dashboard helps you make more bookings, digitize check-in, improve guest experiences, streamline operations, and much more. Artificial intelligence chatbot designed to personalize and drive more bookings, enhance guest experience, and drive more sales.

Vouch, a travel-tech company founded in 2016, empowers hotels to streamline operations and elevate the guest experience through Vouch HOME, a comprehensive suite integrating a guest platform and a back-end Hotel Operations Management Ecosystem. Vouch HOME offers features like contactless check-in, streamlined task management for operations teams, and a convenient guest request platform, allowing hotels to run smarter and create lasting guest memories. These tools provide each staff member with the necessary resources to effectively manage their workload, fostering clear communication and generating valuable insights for management to make informed, data-driven decisions. Validated and approved by numerous global and local hotel chains, Vouch has helped hotels across APAC solve core problems faced by the hospitality industry today.

IRIS allows hotels to reach their guests in a way that suits their needs. IRIS Guest allows hotels to combine all the features and integrate them into one easy-to-use guest-facing solution. To access all the great features, guests only need a smart phone and a browser. To make the most of IRIS Guest Web, embed it into your existing hotel app. This will allow you to access all the integrations and features with minimal development effort. This app is ideal for multi-property guests, allowing them to access all hotels from one app. IRIS Guest Mobile is required to check-in via mobile phone and generate a mobile key. Each device is paired with a room in your hotel so that guests can check in and the device is updated to their language. IRIS Guest products are built with the IRIS Guest API. Customers and partners can also use this API to create their own unique guest experiences. You can use our APIs to create something unique.

Mobile guests today, including conference attendees, business travelers, and local residents, expect modern ways of connecting with their hotels and engaging the cities they visit. Hoteliers also know that meeting the digitally-savvy guest's expectations directly correlates to increasing direct bookings, increasing service sales, improving customer satisfaction, and increasing TripAdvisor ratings. Zuzapp allows hoteliers to deliver a unique and enhanced experience for their guests before, throughout and after their stay. Discover how you can deliver a personalized, mobile and local experience to your guests. You can improve guest satisfaction and recovery by allowing your guests to ask questions, share concerns and make requests that will enhance their stay.

It's easy to submit a service request. You can schedule a service request, or browse special services during your stay. These requests can be made using the hotel's mobile browser or on the hotel's in-room tablet. Mobile convenience is now possible. You can control the lights, fans, ACs, and other appliances using your mobile phone or tablet in your room. Your mobile can be used as a remote control for all IR devices within the room by installing our IR blaster. There are many features that the hotel can provide, including shopping recommendations, taxi services, and places nearby. Chat is available for guests and staff communication. There is no need to ask for or carry room keys. Your mobile phone can be your key throughout your stay.

After check-out, guests can leave feedback to the group. This gives all staff a transparent view about their stay. Guests can send a welcome message, thank-you message, and a WiFi username/password via guest whatsapp. Guests can now use their WhatsApp to contact the staff and management with any queries or concerns. This allows staff to perform service repair while the guest is still at their hotel. This ensures that there are no negative reviews in the online review. Customer delight is only possible when you have a clear view of your customer and their needs. To create a shared view of your guest, you and your team will join an internal chat group. You will be able to see all guest preferences in the chat group, even before the guest checks in. You can now complete the pre-checkin before the guest arrives. Guests can simply walk in, receive their key, and then head to the room. There are no waiting times, no queues, and no wait times.

Prep your front-line staff to treat every guest like a VIP. Sitting on top of your PMS, eNgage provides your guest services agent, call center, or front desk with live, up-to-date information on the guest to ensure they’re communicating a uniquely personalized message at the right time.

The GuestAssist App makes it easy to have another staff member, but without the additional costs. Guests can easily find all the information they need prior to and during their stay. This reduces the number of phone calls. You can view your account balances online and make instant credit card payments. Get directions to your property. Access information about your property, including local services and amenities. Keep up-to-date about the weather so you can plan your activities. You can get Wi-Fi login information without having to ask at the office. Add-ons such as breakfast or a picnic hamper can be purchased. Access useful information such as local services and amenities.

Ireckonu allows you to connect with your guests to create seamless, meaningful experiences from before check-in to after check out. Our connected ecosystem is designed for you to manage your systems, operations, and empower your staff so that you can provide experiences that are tailored to each guest's needs. Our ecosystem is built around the CORE to provide truly unique experiences for guests. The CORE middleware connects all your systems and allows you to introduce new technologies. This creates an ecosystem that exceeds guest expectations. You will know what drives them, so they'll return for more.

It's a great way to generate more revenue. You can have up to 2 guests per day and get your ROI from this platform. EasyWay was the best decision I made in business. It exceeds my expectations every time. It has increased our revenue, staff efficiency, and guest satisfaction. EasyWay has proven to be beneficial in our continuous efforts to improve the guest experience and provide true hospitality. A customizable web chat allows you to engage with your visitors and increase bookings. Our analytics will give you insight into your operation as well as the guest experience.

Our chat-based concierge can triple your customer service response times. It automatically routes requests and makes reservations for immediate fulfillment, leaving your support team free to handle more complex requests. Personal conversations on multiple channels will help you build relationships with your guests during and after their stay. You have full control over all areas of your property. This allows you to easily access and manage micro and macrosystems from one location. We assist your team to quickly adapt to the new system with on-site tutorials and informative onboarding walks.

Oaky's robust software for upselling is a great tool for your hotel at all levels. Oaky is available for you to explore. You can also contact our sales team for a tour. We would love to show you how it works. Oaky allows your guests to select the services and products they value most. The positive impact of personalized upselling, which is based on data and sent at the optimal times, has been proven to positively impact ROI. Oaky harnesses automation to increase revenue per guest while not burdening your operations. Oaky improves guest experience and drives incremental revenue via targeted upselling. Oaky automates pre-arrival communication with guests at optimal times between reservation and arrival. This has been proven to have positive effects on conversion. Oaky makes your hotel feel more welcoming by providing guests with access to the latest add-ons and upgrades during their stay. Oaky helps increase conversions of direct bookings, and decrease cancellation rates.

Room service on your guests' phones. Features a booking and rental system, inventory management, upselling and analytics. Chat with guests in or out of the hotel using GuestBell. Upgrade your paper brochures and make them digital with GuestBell. Instantly share updates and special offers without the limitations of printed material. GuestBell provides individual order reviews to help you identify and resolve problems before they become negative OTA ratings. Post a beautiful flyer on the walls of the rooms, in the common areas or the front desk. The QR code is scanned by guests and they can start ordering immediately. Send automatically when a guest is added to system. Integration allows us to get user contact information from your PMS.

Escapia helps you attract new guests and improve customer service. Escapia, which was developed by HomeAway Software is the most user-friendly and comprehensive vacation rental software available for property managers. Escapia simplifies and consolidates back-office activities by providing housekeeping and/or maintenance management, and real-time listing distribution via multiple channels.

Using better guest relationship management, accommodation providers can increase their revenue and satisfaction. LoungeUp is a unified platform which collects, structures and enriches guest information. This allows you to manage communications with guests via any channel, create seamless experiences, and drive guest engagement. Communicate with guests via their preferred channels. Our platform's intelligence allows you to send the right message at just the right moment. Deliver exceptional service that is tailored to each guest.

INTELITY provides the most comprehensive guest engagement platform and staff management platform for luxury residential, hotel, casino, cruise and cruise markets. We offer fully integrated solutions that allow you to connect and manage your staff and guests on a single platform. Schedule a demo to learn how you can create a touchless guest experience. INTELITY offers a contactless mobile key and check-in experience. It has heightened hygiene protocols and reduced physical interaction. Mobile Check-In allows guests to bypass the front desk and head straight to their rooms. They can then use their Mobile Key to gain access to their room. This reduces face-to-face interaction with staff. INTELITY is the leader in hospitality engagement technology. They offer the most innovative and high-quality Guest Services Platform that can be used on both mobile and in-room devices.

Allow lean hotel staff members to do the most important work in the most efficient manner. ALICE is an all in one platform that streamlines operations, communication, increases productivity, and improves guest satisfaction. All tasks and teams can be connected, tracked, understood and optimized...in one location. Smart and efficient task management and distribution will increase productivity. Transparency and visibility into all operations will help you make the best decisions for your hotel. You can use actionable data to hold specific hotel departments and individuals accountable. Hotel operations management platform that allows for improved communication, task management, guest satisfaction, and more.