Best Guest Messaging Software in Europe

Hostaway is a unique vacation rental system that integrates with multiple channels and offers support. Hostaway is easy to use and offers property managers the flexibility of the most sophisticated solutions. The dashboard and mobile application allow users to manage all aspects of their marketing, sales and accounting. Hostaway users are premium partners in channels like VRBO, Booking.com and Airbnb. They can also manage advanced setups and have the control and peace-of-mind that only Hostaway users have. Hostaway software was designed for teams. It makes it easy to train staff, improve business and keep them happy. Hostaway offers a booking engine, WordPress website, and both marketing tools and sales tools to manage your valuable direct bookings. Hostaway offers a number of industry-leading PMS and Channel managers, as well as more than 40 integrated software vendors on o

Check-in and checkout are easy using the interactive Tape Chart. Flexible folio control, customized and automated letters, manage bookings. Full range of back office reports, including Occupancy and Bookings, Revenue, Batch, and many others. EMV Payment Gateway - Latest POS Hardware. Automated Authorizations Swipe/Tap/Dip wireless and ethernet devices. To automate your property, leave the Kiosk unattended. Use industry APIs to create your own Booking Engine. Our Concierge and Request System includes APIs and Webhooks to allow staff and guests to communicate. APIs allow you to make your property as flexible as possible, from pre-arrival to in house guests. Two-way seamless integration to all GDSs and major OTAs. This includes multiple rates, availability, bookings, and bookings.

Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency. Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.

OKKAMI Inc. was established in 2016 to serve travelers and improve all aspects of their travel experience. We offer a platform for IoT and guest engagement technology to businesses in the hospitality sector. This allows them to better connect with customers, complete transactions, and improve customer satisfaction. The platform includes managed in-room devices as well as downloadable apps for iOS and Android. OKKAMI currently provides its products and features to more than 500 customers worldwide, in North America, Europe, Asia, and Europe. Our solution allows for seamless connection to third-party services through over 50+ integrations with top hospitality vendors. OKKAMI integrates with all major hotel systems, including PMS, POS and lighting. It also allows for loyalty programs, bookings, and other features.

HelloShift, a modern messaging platform that allows you to run your hotel more efficiently and effectively, is called HelloShift. HelloShift's integrated messaging platform is used by hoteliers today to improve guest satisfaction, increase operational efficiency, and increase their revenue stream. Hotel managers can use HelloShift to communicate with their teams via simple social media tools. They can resolve problems and increase guest satisfaction. Assets are protected with preventive maintenance. Portfolio performance can be tracked with a flash report.

Measure customer experience, such as NPS, CSAT, and CES, and take smart actions based on collected feedback to improve customer experience and business performance. Balance top user experience with the need to have as much relevant data as possible by collecting input from consumers. Through the entire customer journey, the Howazit business logic engine enables advanced customization capabilities.

aavgo is a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions. It provides hoteliers with a unique way of delivering a better guest experience. This will increase engagement and loyalty, and help them to regain their guest relationships. Guests can check in online, chat with the front desk, order room services, view menus, request extra towels, book shuttles, and much more without ever having to pick up the telephone. Reduce unnecessary paper clutter in your rooms and save money. On their own devices or in their rooms, guests can view the directory, menus and channel guides, as well as information about nearby attractions. Multi-language support allows guests to communicate with staff and improve their guest experience. Guests can now request room cleaning service on-demand, order extra towels, book shuttles, raise maintenance issues, set up wake up calls, and DND from their mobile device or in-room device. They don't need to call the front desk or go to the front.

All-in-One Communication Platform For Hotels Our cutting-edge AI-powered Chat Booking Assistant will increase your customer satisfaction and direct bookings. It is a one-stop platform that can handle all your communication channels.

The most advanced digital hospitality solution today will take your art to the next level. Our platform enables hospitality professionals to improve their performance, increase profitability, and boost their brand all from one platform. We help our guests have a more enjoyable, personal, and memorable experience. Smart automation takes away the time-consuming tasks so you can concentrate on what really matters - your guests. Duve allows guests to have an unforgettable experience, which will help you increase your revenue. Our platform allows guests to receive perfectly timed offers that showcase all your services in an easy and personal way. Duve makes communication easy by making it smart, flexible, and friendly. This will make your guest experience memorable and more manageable for both you and them.

RueBaRue Guest Communication Platform helps vacation rental managers optimize operations, increase revenue and provide guests with the best experience using SMS/text automation, guest messaging via text, digital guestbooks, local area guides, surveys, Google business reviews, and more. With RueBaRue, vacation rental property managers can:

Communicate with customers through the channels that they prefer. It doesn't matter if it's for a room service, concierge or reservation. No message is lost, and the ticketing system will assign the correct team to receive it. The location of the server and the storage of your data are up to date. You can communicate with customers in peace. Your team is often on the move? No problem. Our Android and iOS apps can be downloaded from the official stores to allow your team to respond to any message while on the move.

Mass texting is a great way to reach employees and customers. Not all texting software is created equal. Trumpia is a unique tool that automates tasks and targets messages to take your business beyond spammy text blasts. You can automatically deliver the right message to your audience. Our platform is cloud-based, and provides a user interface that is friendly with a variety of tools for end-users. Trumpia allows you to automatically send targeted messages to the right person at the right time. Automate your operations with automated text messaging that is both rule-based and response-based. This will reduce human error and streamline your workflow. You can send and receive messages with your existing phone number without having to reveal your personal number. Trumpia gives you the best ROI for your employees and customers throughout their entire lifecycle. You can cater to your subscribers' preferences and reach 100% of your audience.

Nuvola, a hotel software company, integrates property standard operating procedures in its proprietary system. This allows for more efficient back-of house operations, asset management, and guest engagement. The company provides hotels with a cloud-based, intuitive solution that can be scaled to meet their needs. It also develops a system for staff accountability. Nuvola was founded by hoteliers with a deep understanding of resort-style property processes. It integrates with third-party systems and has an in-house innovation team. Nuvola's events dashboard allows you to track service requests and manage staff. It also ensures that tasks are completed in a timely manner. Nuvola's reporting dashboard provides insight into incident trends, staff productivity and faulty assets.

RunShiftRun is the software that will save you from the chaos of hotel management. This cloud-based platform will allow you to address all the problems that eventually lead employees to be stressed and unengaged. It will also drastically reduce waste of time. RunShiftRun allows guests to download the guest version of RunShiftRun and communicate with all departments and your team at all times. Guests can request services, leave reviews, and much more. Problem solving is best done by observation. RunShiftRun replaces outdated communication methods, such as sticky notes and walkie talkies, with a social platform that allows communication in writing. This increases accountability and efficiency.

HotelEYE Platform can help you improve guest satisfaction and increase your hotel's operational excellence. HotelEYE Platform offers 2 apps for staff and guests. It is the perfect solution for all your hotel's needs. We offer different pricing and features depending on your needs and time. We are happy to address any concerns. The staff or receptionist can monitor guests' concerns and respond accordingly. The push of a button allows housekeepers to inform the reception about the jobs that have been completed in each room. You can make any type of offer to your guests and increase sales. No matter what type of offer, they are always welcome. You can easily update your hotel's menu with your favorite dishes and seasonal specials by pressing a button.

Otrum is trusted worldwide by brands to deepen their audience relationships with any type screen. There are many ways screens can be put to intelligent use. Our hotel solution is one of many. Our digital signage platform is ideal for retail, sports arenas, tourism centers, among other uses. Our screencasting solution is popular for making hospitals feel like home. OtrumCast as well as OtrumSignage can be managed 100% online. Our IPTV solution can be used with both cloud-based hardware and on-premise hardware. OtrumCast can be used with any HDMI-equipped television. Our other solutions are also compatible. Contact us today to have your displays checked. We offer a variety of solutions to suit a wide range of industries. Pricing varies depending on the size of your project. OtrumSignage is available starting at 25 EUR per month. We also rely upon qualified local partners to ensure that your solution is professionally installed and configured.

Reduce the number of front desk requests and wait times by over 25%. Save 56% on brand quality audits. Improve your NPS by more than 35% while simultaneously increasing your RevPAR. Your guests will be more engaged than ever before, with an increase of 60%. You will be able to respond quickly and accurately in just minutes. By leveraging a unique guest profile, which is constantly expanding, you can provide a customized experience to your guests. This allows for granular targeting and micro-segmentation. Revenue can be generated from within the hotel by up-selling, referring guests to nearby activities, partnering with promotions, and completing in-stay transactions. VenueLytics, a comprehensive AI-based guest experience platform and data analytics tool, dramatically improves guest engagement to make you more profitable. Respond to online and in-stay reviews and feedback instantly.

Intelligent guest CRM that uses SMS texting to send recommendations, itineraries, and other requests. TripSee Concierge offers personalized attention to each guest, resulting in a stronger, more meaningful relationship and improved guest re-bookings. Hoteliers who create an unforgettable experience for their guests will be more likely to book again the next time they stay at a hotel. TripSee Concierge allows you to create a unique experience for your guest, including personalized recommendations and fully-planned day trips that are tailored to your preferences.

ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product. ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel. ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.

Contactless solution for the smoothest possible guest journey. MyStay will help you increase your revenues and services to a new level. Both hoteliers and travellers will benefit. We are proud that MyStay Free Contactless Kit has been chosen by the United Nations World Tourism Organization, supported by the World Health Organization (WHO), as the best worldwide solution to reduce COVID-19's effect on tourism. Your guests will be more engaged if you greet them with a warm welcome. hotel transfer. Your guests will be directed to a page that contains a smart catalog of your services as well as all the information they might need. Your guests can quickly find what they are looking for and order it online using their mobile phones or computers. Easy online check-in will cut down on wait times at the reception. Allow guests to complete forms online in advance. With a map that can be customized for mobile phones, show your guests the best places in the vicinity of your hotel.

Ensure that guest communications are available 24 hours a day. You can send and receive messages to hotel visitors using a plug-in called live chat. You can answer guest questions at any hour of the day or night with messaging automation. All messaging apps can be merged into one inbox (email, SMS, Facebook Messenger, WhatsApp, and email). You can respond immediately to guest inquiries, delegate to other team members, and keep track of conversations. Give the information guests require for each phase of their stay. This is a great tool for cross-selling. Segment & manage guest profiles. Based on group size, arrival dates and other metrics, you can schedule personalized messages and promotions for your guests. Reach the right guest at exactly the right moment. Get PMS connectivity. Create a personalized and targeted guest experience that is messaging-first. Instantly connect with your guests via their preferred messaging app.

Vamoos is an app for hotels, villas, and travel agencies. From the moment guests book, to the time they leave, you can connect with them and give them all the information they need. It offers over 25 features that will help you create the best guest experiences. These include 24/7 messaging, beautiful imagery and daily itineraries. A countdown timer, offline accessibility, points-of-interest, push notifications, interactive maps, and fully booked services. Enjoy 50% higher rebooking rates, and greater customer loyalty Provide a memorable customer experience that guests and travellers will love. Vamoos Connect is our latest innovation. Vamoos Connect is a revolutionary tool for the hospitality and travel industry. It can be used by hotels, villas, and travel companies.

Hotefy customers reported an increase in the number and average rating of customer reviews. Hotefy's on-demand service can reduce staffing requirements and allow you to consolidate outlets and kitchens. Average revenue per customer up to 30% Some customer demographics increase by more than 1000%. The hotel's staff will be less needed to patrol the service areas. Hotefy makes it easy for your customers to order anywhere they want, without having to wait for a server. You can consolidate outlets into one or fewer basic menus that are served by a single kitchen. You will get feedback from your customers directly if you have a customer feedback system. Hotefy's core value is customization. Pre-built pages can be used to get started in minutes, or you can create pages and styles that best suit your brand. Fair subscription pricing, no commissions or room upgrades. Our plans are priced based on your occupancy and include unlimited rooms.

GuestService is a standalone product that allows for end-to-end guest engagement. The online portals allow you to take new orders and manage guest inquiries. You can provide service to your guests from any area of the internet, mobile, kiosk, lobby, or kiosk. You can satisfy your customers, increase customer loyalty, and increase your revenue with one product. GuestService makes sure that your guests receive the best service possible. They can send their requests, place orders, and track their status via the mobile. Your guest will be able to find out about your hotels, services, and other nearby places. They can also use the digital concierge service. There is no additional setup fee. Select your package and you can instantly get started using it. Our online chat team is available to assist you during the setup phase.

BOTSHOT is the Hotel Management Software tailored for the Hospitality Industry, offering an unparalleled solution to elevate your business. Elevate profits and enrich guest interactions with our comprehensive hotel management software. Our unwavering commitment is to redefine the landscape of the hospitality sector through our cutting-edge platform. Since our inception in 2021, we've been instrumental in optimizing customer service, reducing operational costs, and boosting revenue for more than 5000 rooms, and catering to over 100,000 visitors. We take pride in delivering exceptional value to our diverse clientele, be it boutique establishments, independent hotels, or renowned chains. We stand as the preferred choice for leading 5-star hotels seeking to maximize revenue and enhance guest satisfaction. Our cloud-based Property Management System (PMS), Smart Website Builder, Channel Manager, and an array of revenue strategy tools empower businesses to witness tangible results right from day one. Trust BOTSHOT to be your partner in success, where innovation meets excellence in hotel management solutions.