Business Software for Zendesk

Bring all your learning, communication and content into one place to help your employees upskill faster and collaboratively than ever. Say goodbye to the LMS/LXP debate and the eye-watering costs of a skills solution. THRIVE's learning & skills platform combines the robust capabilities of a LMS with the hyper-personalized and learner-led social learning of an LXP. It also provides a way to identify, understand and manage new and emerging skills within your workforce in a transparent manner. 800+ campaign-driven resources for work and home, mapped out into pathways. The market has never seen 250+ accredited safety and compliance courses. All your learning, collaboration, and content tools are in one platform. You can onboard faster, communicate more effectively, and finally personalize training at scale. THRIVE helps businesses modernize their learning processes by creating totally addictive learning experiences.

HelpHub provides a way for users to access help documents, AI-driven Instant Answers, and additional support seamlessly within your application. By incorporating HelpHub, users can find solutions to their problems without disrupting their experience in the app, which often leads to a noticeable increase in conversion rates for our clients. To enhance the searchability of help documents and Instant Answers, HelpHub employs semantic search technology, which focuses on the meaning behind the words rather than just the terms themselves. This feature is particularly beneficial as users may not always be familiar with the specific vocabulary used in your application. As a result, even if they search using approximate phrases related to your app's terminology, they are still likely to receive relevant answers to their inquiries. This capability not only improves user satisfaction but also contributes to a more intuitive support experience.

Enhance your newsletter subscriber count and boost brand engagement by implementing timely popups. Our NoCode popup editor simplifies the process of tailoring the experience for your audience. Engage with your visitors to uncover their preferences, enabling you to create a more integrated and personalized interaction with your brand. Utilize our micro surveys and popups to collect valuable insights. Present enticing first-order discounts, time-sensitive promotions, and reminders for abandoned carts to optimize sales and increase revenue. Position a subscribe popover in the bottom right corner of the screen that triggers once users scroll to the end of the page, ensuring it remains visible as they continue browsing. Additionally, provide a dedicated panel that helps customers easily navigate relevant guides from your knowledge base while offering straightforward contact options for support. This strategy not only improves user experience but also fosters a stronger relationship between your brand and its audience.

Engineered for maximum operational efficiency and crafted for enhanced teamwork, Viewabo revolutionizes technical support by transforming a phone camera into your visual aid. Seamlessly engage with customers through a simple SMS link that allows them to share their smartphone camera, enabling you to address their issues as if you were physically present. Instead of merely instructing customers on how to resolve their problems, you can visually guide them through the process. During live video sessions, you have the ability to annotate directly on the screen, providing clear visual instructions. You can also pause the customer's video feed at any moment to gain a more detailed perspective, which facilitates better collaboration towards a solution. Streamline your support process by easily sharing recordings that can be used to collaborate with other teams, enhancing overall efficiency in achieving your objectives. Viewabo’s remote visual support transforms challenging customer interactions into smoother diagnostics and quicker solutions through effective visual communication, significantly improving experiences compared to conventional support methods. This innovative approach not only alleviates frustration but also empowers both support teams and customers to navigate technical issues with confidence.

Unlock the full capabilities of your content through a tailored support platform akin to ChatGPT. Korra transforms the customer support experience by utilizing sophisticated natural language processing to comprehend intricate inquiries, providing contextually relevant and precise answers derived solely from your proprietary content. Users can look forward to receiving accurate responses, complete with highlighted information or time stamps for easy reference. Discover a more intelligent, effective, and perpetually enhancing AI knowledge repository that adapts to the dynamic requirements of your organization. Setting up your automated, private AI knowledge base takes mere seconds. Korra accommodates all file formats, including video, and securely assimilates knowledge exclusively from the documents you provide. You can easily customize, brand, and deploy your AI chat support solution in no time. With three robust deployment options available, customers can engage with Korra from any device, at their convenience, and in their preferred manner. The platform also maintains a traditional knowledge base search interface, accessible through a dedicated support URL, ensuring a seamless user experience. This innovative approach not only streamlines support but also enhances customer satisfaction and engagement.

The Veamly app, designed to enhance focus, empowers users to gain a deeper understanding of their time management habits, ensuring they maximize productivity. By offering insights into daily work habits, Veamly helps safeguard your concentration and wellbeing from distractions and inefficiencies. - Monitor your work hours: Obtain clear insights into how you allocate your time throughout the day with comprehensive analytics that encompass both collaborative efforts and periods of concentrated work. - Scheduled focus periods for improved productivity: Reserve dedicated time slots in your calendar for uninterrupted work and keep track of your progress each day. - Personalized insights and suggestions: Learn more about your work habits and identify any detrimental patterns, utilizing tailored recommendations to refine your time management and enhance the quality of your output. - Veamly extension: Keep tabs on your digital activities to gain better clarity on your time usage, leading to more precise data for your analysis. Additionally, the app encourages continuous reflection on your work habits, fostering an environment of growth and improved efficiency.

Introducing a remarkably swift neural engine designed for the future of customer support and software development. This innovative solution harnesses the capabilities of LLMs and advanced analytics to transform your engagement with customers. It features automated routing, collaboration, and triaging mechanisms that address customer needs instantly. Enhance your support team’s efficiency and minimize incoming inquiries using cutting-edge AI technology. Additionally, it bridges development teams with customer experiences to ensure their impact is felt across the board. By effectively triaging customer feedback, you’ll receive actionable insights for product improvements. This collaborative environment fosters software development and customer support in unison. With features like live chat, ticket management, and engineering issue tracking all in one location, it streamlines communication and problem resolution. Tailor your platform to meet specific requirements through customizable objects, views, and additional options. Expand your capabilities using APIs and webhooks, enabling you to build, test, deploy, and release your own automated solutions. You’ll have the ability to map work, customer interactions, and product data seamlessly within a single system. This modern infrastructure supports cloud-native scalability, accommodating millions of users efficiently. It delivers consumer-grade, real-time experiences through text, audio, and video formats while maintaining enterprise-level security and compliance standards. As a result, businesses can confidently engage with their customers while innovating and adapting to their needs in a dynamic market.

Create highly scalable backends, automation processes, workflows, and APIs with remarkable speed. Develop REST APIs, perform CRUD operations, and establish dynamic workflows using a Postgres database. Set up a Postgres database that comes equipped with built-in validation and permission settings. Tailor database tables to fit your specific requirements. Generate instant APIs effortlessly at the click of a button. Create CRUD and AUTH endpoints while managing your key settings with ease. Design your product logic and workflows seamlessly within a single interface, integrating any necessary services and functions. Accelerate your workflow development up to ten times faster, enabling you to craft custom logic, including email sequences, payment processes, internal notifications, and much more. Host your product directly on the platform without relying on external services. Enjoy a robust infrastructure capable of supporting unlimited scale, as we handle all aspects of your DevOps to ensure your infrastructure scales automatically. You can test and debug your product right as you build it, and all your configurations will be autosynced with your builds. This streamlined approach allows you to focus on innovation rather than infrastructure management.

Kypso guarantees that all crucial conversations are documented and addressed promptly, eliminating missed chances and slow replies. Propel your projects with a clear vision and unified direction to avoid scope creep and delays by addressing vague objectives at the outset. With Kypso, you can identify potential challenges before they evolve into significant issues, allowing you to maintain oversight of your project schedules and finances, ensuring seamless execution throughout. Foster transparency and keep your stakeholders updated, as Kypso allows for regular progress sharing, building trust and cohesion within your team. Customize Kypso to fit your specific operational requirements and effortlessly enhance your processes with our user-friendly interface. By harnessing the tools you already trust, you can unlock your team's full potential and drive impactful operations forward with confidence. Embrace the power of structured collaboration to elevate your project management experience.

Instead of sifting through countless Gong recordings, browsing through numerous tickets, or spending excessive time navigating your CRM, Sturdy delivers the essential facts in mere seconds. While summaries are beneficial, Sturdy's AI elevates them by providing immediate insights into trends and crucial points to monitor. You can easily determine your next steps without the uncertainty of an impromptu Zoom meeting. The long-awaited summaries are finally available, enabling you to instantly identify which accounts might be at risk of cancellation and understand the reasons behind it. With this newfound knowledge, you can confidently engage in conversations that save accounts and initiate renewal discussions, making you the hero of the situation. Sturdy allows you to delve into every customer interaction, uncovering in-depth information about various processes, products, services, and much more, ensuring you are always well-informed and ready to act. This innovative approach transforms how you manage customer relationships, turning data into actionable strategies that drive success.

Our software revolutionizes the hybrid workspace by simplifying everything from desk allocations to meeting room arrangements, thereby improving employee satisfaction and boosting productivity. By delivering data-driven insights, Inspace provides leaders with essential tools to enhance space efficiency and foster a harmonious work environment. Businesses, both large and small, utilize this platform to enrich their hybrid work experience while gathering valuable data regarding office usage patterns. This solution bridges the gap between individuals, technology, and the workspace, ensuring seamless connectivity regardless of location. You can choose from a wide array of pre-built integrations or utilize our custom API to create the ideal solution tailored to your specific requirements. Additionally, with Inspace's flexible integration options, you can transform your workplace into a more efficient and collaborative space. Dive into various categories of productivity-enhancing integrations that will not only streamline workflows but also elevate the overall workplace experience for everyone involved.

Everything is designed for a hassle-free experience, allowing you to dedicate your efforts to creativity and innovation. Enjoy seamless creation with a wealth of pages available across all your sites. We prioritize security by automatically generating SSL Certificates for your websites. Any modifications you implement in Notion will instantly update on your website, ensuring real-time synchronization. This integration means that any adjustments made now on your Notion page will be reflected on your Simple.ink site without delay. Leveraging Notion's straightforward interface to craft your personal website not only saves you time and effort but also reduces costs. The process of building personal websites through Notion is remarkably quick, enabling you to launch your ideas swiftly. What you see on your Notion page is precisely what appears on your live website, making the transition from design to deployment incredibly smooth and intuitive. This approach ensures that your online presence is both efficient and effective, perfectly aligning with your vision.

Transform your customer support by implementing a ChatGPT-driven bot in under four minutes, enabling it to handle requests autonomously while seamlessly escalating issues to a human agent when necessary, all without any training or ongoing maintenance required. This innovation ensures that you deliver exceptional online shopping experiences, enhancing customer convenience and minimizing cart abandonment rates. Additionally, the bot efficiently assists customers with intricate processes like returns, refunds, changes to delivery details, and order tracking. By leveraging our advanced technology, customers gain the ability to self-serve, allowing support agents to dedicate their time to more intricate challenges. Our AI system excels at swiftly addressing straightforward inquiries related to shipping, order status, product availability, and warranties, ensuring customers receive timely information to enhance their overall experience and satisfaction. Embrace this cutting-edge solution to elevate your customer service to new heights.

Connect with your customers at every stage of their sales, marketing, and support experiences, ensuring their consent while engaging them in real-time conversations. Advertise your offerings, showcase catalogs, accept online orders, and deliver round-the-clock customer assistance. Enhance the experience for your patients and clients by allowing them to contact you anytime, ensuring support is available at every phase of their journey. Transform your restaurant's operations with WhatsApp-enabled ordering, options for meals and add-ons, seamless payment processing, and real-time updates on deliveries. Provide exceptional service by assisting, coordinating, recommending, and planning for your customers to ensure their experiences are flawless. Join us as we navigate the dynamic landscape of banking and finance; whether it’s about budgeting or making informed investments, we are committed to being your trusted partner every step of the way. Together, let’s create a seamless and supportive experience that goes above and beyond expectations.

Mini-websites that operate directly from your domain are designed to gather and process data more swiftly and effectively than your existing site. With unique QR codes and SSL links, you ensure a fully secure and visually appealing online presence. Users experience higher completion rates since no typing is necessary at any point. You will receive instant omnichannel notifications, providing insights into who your customers are, their needs, and their location. By activating FastMicrosites™ generative AI responses, you can quickly confirm receipt of their information, acknowledge their inquiries, and assure them that you will follow up shortly. Customers will never be left waiting, even during your busiest times. Easily create your FastMicrosite with our user-friendly templates, and make updates from your mobile device, alleviating any stress related to creativity. This innovative approach allows you to transform your concepts into customers more rapidly than ever before, enhancing your overall business efficiency and responsiveness.

Searching through various web applications can consume valuable time and hinder your productivity on a daily basis. To address this issue, we developed Glances, a tool that securely links all of your applications and presents a streamlined view of the essential data you require in real-time, all without the need for coding. Glances seamlessly integrates with any webpage or application you utilize, enabling you and your team to enhance your daily productivity. The cumbersome task of loading applications, navigating through multiple clicks, and switching between tabs to access important details about your contacts can be a significant drain on time. Operating directly within your browser, Glances can help you save between 30 to 60 seconds on each task by providing a centralized location to view your customer data, sourced in real-time from all your preferred apps and platforms. Starting your workday can often feel overwhelming as you navigate through team communications, email accounts, and project management tools in search of clarity, but Glances is designed to simplify that experience. With Glances, you can reclaim your focus and streamline your workflow, making it easier to tackle your daily responsibilities.

Easily add, import, and manage customer reviews, photos, and videos while moderating content seamlessly. Integrate reviews from platforms like Facebook and Google alongside your own to enhance your website's credibility. You have the option to approve or reject customer-submitted content before it appears on your site, ensuring quality control. Responding to both positive and negative reviews demonstrates that your store values customer feedback. Additionally, you can correct any typos or grammatical errors to uphold your brand's reputation. Encourage customers to share photos and videos with their reviews, adding to the social proof of your products. Fera offers third-party verification of real buyers, which boosts trust in your reviews among potential customers. By utilizing Fera’s extensive documentation and code examples, you can create an enriched experience for your users. Moreover, safeguarding your website while protecting customer information is essential for maintaining a trustworthy online presence.

Datatera.ai’s innovative AI engine converts a variety of data formats, including HTML, XML, JSON, and TXT, into structured formats suitable for thorough analysis. Its user-friendly interface eliminates the need for any coding, ensuring accurate parsing of even the most complex data types. By utilizing Datatera.ai, users can transform any website or text file into a structured dataset without the hassle of writing code or setting up mappings. Recognizing that a significant portion of analysts' time is often consumed by data preparation and cleansing, Datatera.ai streamlines these processes to empower businesses to make quicker decisions and seize new opportunities. With the capabilities of Datatera.ai, data preparation is accelerated by up to ten times, allowing users to move beyond tedious tasks like copying and pasting. All that’s required is a link to a website or an uploaded file, and the platform will automatically organize the data into tables, thus removing the dependency on freelancers or manual data entry. Additionally, the AI engine and integrated rule system adeptly comprehend and parse various data types and classifiers, efficiently handling tasks such as normalization and further enhancing data usability. This results in a more efficient workflow that ultimately leads to better insights and outcomes for businesses.

Klu.ai, a Generative AI Platform, simplifies the design, deployment, and optimization of AI applications. Klu integrates your Large Language Models and incorporates data from diverse sources to give your applications unique context. Klu accelerates the building of applications using language models such as Anthropic Claude (Azure OpenAI), GPT-4 (Google's GPT-4), and over 15 others. It allows rapid prompt/model experiments, data collection and user feedback and model fine tuning while cost-effectively optimising performance. Ship prompt generation, chat experiences and workflows in minutes. Klu offers SDKs for all capabilities and an API-first strategy to enable developer productivity. Klu automatically provides abstractions to common LLM/GenAI usage cases, such as: LLM connectors and vector storage, prompt templates, observability and evaluation/testing tools.

ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment. 1. Transform Slack into a central hub to manage requests. 2. Converting customer inquiries into actionable tickets will help you to respond quickly. 3. Automated knowledge bases can be used to provide support for many clients. 4. Slack's conversational ticketing simplifies internal employee support. 5. Support and Customer Success Teams can work efficiently within Slack. 6. Improve accountability and response times. 7. Monitor and manage customer inquiries from a single Slack Channel. 8. Keep your team aligned on all platforms and tools. 9. Boost productivity with AI-driven answers and organized knowledge resources. 10. Integrate seamlessly with existing tools to ensure efficient two-way communications.

RubberDuck revolutionizes website management like never before, merging the user-friendliness and rapid setup of website builders with the robust scalability and content management capabilities of CMS systems. Its standout feature is the innovative built-in apps, which differentiate it from traditional website creation tools. The seamless integration of these apps into your website's design is unmatched in the industry. In contrast to conventional web builders and CMS platforms that often necessitate creating duplicate pages for each language, RubberDuck simplifies this by enabling users to handle multiple languages on a single page. Additionally, every site built and hosted through our platform includes a complimentary SSL certificate, which not only enhances security but also improves SEO and social media performance to broaden the visibility of each webpage. Furthermore, users can efficiently collect and transmit data to various third-party applications through native integrations, enriching the overall functionality and connectivity of their websites. With RubberDuck, managing a multilingual online presence has never been easier or more efficient.

A comprehensive machine translation and multilingual generative AI solution designed for businesses operating on a global scale. Our platform provides an instant, customized, and user-friendly language experience seamlessly integrated into the software systems already utilized by your customers and team members, accommodating more than 650 languages. By utilizing optimal machine translation coupled with source quality enhancement and automated post-editing powered by generative AI, you can reduce translation expenses by as much as 95%. Let us manage your bespoke machine translation engines to ensure efficiency. Enhance the capabilities of your customer support teams with real-time translation for chat interactions and support tickets, enabling assistance for customers around the clock in their preferred language. Expand your self-service options by enabling instant translation of knowledge bases and community forums, specifically designed to meet your unique data requirements. Our language hub efficiently translates documents, support inquiries, and enterprise applications, ensuring that everyone remains informed and included throughout the process. It functions as both a dedicated translation portal and offers seamless integration with platforms such as Atlassian, Microsoft, ServiceNow, Zendesk, among others, to enhance overall productivity and collaboration. With our solution, businesses can truly operate without language barriers, fostering better communication and engagement.

Effortlessly capture your website or application in just a few clicks using your browser. Simply follow the process as if you were completing the task for yourself, tap the finish button, and voila! An interactive guide or demo is instantly created for you. You can then enhance your demo with our easy-to-use plug-and-play builder. This allows you to add notes, adjust branding colors, and customize images, logos, text, and even graphs. Tailor every aspect of your interactive demo to suit individual leads, ensuring a personalized experience. With our sophisticated no-code editor, you can modify any text, image, or graph, and even hide or blur specific elements as needed. Once your guide is ready, share it using public links or embed it within your website, emails, Notion, and more. You can also promote it across social media channels like LinkedIn and Twitter, or even utilize it in advertising campaigns. This versatility allows you to reach your audience effectively and engage them in a meaningful way.

Discover a revolutionary method for gaining insights into user experience with UXsniff, an AI-driven tool designed to automatically evaluate session recordings and detect unusual clicking behaviors. Allow UXsniff to act as your digital UX analyst, revolutionizing the way you conduct UX assessments. Gain clear visibility into user interactions on your website, including their scrolling, movement, and clicking actions. Identify the pain points that frustrate your visitors and implement solutions to enhance their experience. Sifting through numerous session recordings for valuable UX insights can feel overwhelming; hence, we have harnessed the capabilities of the ChatGPT API to summarize each recording effectively. This innovation means you no longer need to view every video in its entirety; instead, simply read the GPT-generated summary for a quick overview of the session's events. This approach empowers you to make informed decisions about whether to skip a video or explore further. Additionally, visualize combined data through an engaging heatmap that illustrates user behavior regarding scrolling, clicking, and movement across your website, giving you a comprehensive understanding of user engagement. By integrating these insights, you can optimize your website's design and functionality more effectively than ever before.

Copilot.live helps businesses automate lead capture, support, and more with AI-driven, personalized interactions. Ideal startups & enterprises in ecommerce, SaaS, education, service teams, and more. With Copilot.live, you can automate key customer journeys such as: - Lead capture and qualification - Demo and meeting scheduling - Multilingual customer support - Order tracking and status updates - FAQ and knowledge base assistance