Business Software for Sprinklr

Adverity is the fully-integrated data platform for automating the connectivity, transformation, governance and utilization of data at scale. Adverity is the simplest way to get your data how you want it, where you want it, and when you need it. The platform enables businesses to blend disparate datasets such as sales, finance, marketing, and advertising, to create a single source of truth over business performance. Through automated connectivity to hundreds of data sources and destinations, unrivaled data transformation options, and powerful data governance features, Adverity is the easiest way to get your data how you want it, where you want it, and when you need it.

ItsAlive delivers a user-friendly platform that allows brands to effortlessly create chatbots and services designed to differentiate themselves in the market. These chatbots serve as a modern approach to connect with audiences and facilitate interactions within Facebook Messenger. They can efficiently handle common inquiries while providing a smooth transition to human agents when required by utilizing Facebook Inbox or alternative platforms. A chatbot that cannot adapt to your evolving requirements is not practical. We offer various solutions to address your communication obstacles, allowing you to select the features that best fit your needs. Enjoy crafting your bot with our intuitive interface, which requires no coding expertise. You can publish your bot with a single click, incorporating all necessary content while using a simple drag-and-drop method to organize decision trees into folders. In mere seconds, deploy your chatbot across multiple Facebook pages, and test its functionality live. You can easily duplicate and translate your bot, as well as share it with others. Additionally, keep track of key performance indicators to evaluate your chatbot's effectiveness and gain valuable insights into your audience. Embrace the future of customer interaction with tools that empower you to succeed.

No per-connection charges for setting up all the automated connections that you need. No per-connection fees for all the automated connections that you need. No technical expertise is required to set up and scale your cloud data warehouse or processing operations. Conversionomics allows you to make mistakes and ask hard questions about your data. You have the power to do whatever you want with your data. Conversionomics creates complex SQL to combine source data with lookups and table relationships. You can use preset joins and common SQL, or create your own SQL to customize your query. Conversionomics is a data aggregation tool with a simple interface that makes it quick and easy to create data API sources. You can create interactive dashboards and reports from these sources using our templates and your favorite data visualization tools.

Numerous clients have transitioned to our services from other platforms after realizing the extensive effort required from their teams to maintain AI Chat effectively and without issues. You won’t need to recruit and maintain a staff of data scientists and software developers for its creation, as we handle all the demanding tasks, meaning your contribution will only involve providing information and system access. We excel at deciphering customer inquiries, and our AI, combined with our skilled team of Data Scientists, outperforms our clients by 30-50% in grasping their customers' intents. As these customer intents emerge, it will be beneficial to broaden the applications of automation, such as programming the bot with business rules that enable it to authenticate users, modify account settings, manage returns and exchanges, or issue refunds. This streamlined approach not only enhances customer satisfaction but also optimizes operational efficiency for your business.

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

Markets change. Pivot your marketing plan faster. Uptempo allows you to plan, spend, and execute quickly. Uptempo's enterprise-level marketing operations suite allows teams to move at an unprecedented pace and change direction as market conditions dictate. Uptempo is the most trusted SaaS provider of scalable and effective marketing operations management solutions. Uptempo provides enterprise marketers with the visibility, control and agility they need to optimize their marketing operations. Uptempo simplifies the complexity of multi-national marketing campaigns, budgets, team workflows, and allows companies to collaborate across cultures, borders, and silos in order to maximize efficiency and increase value. Independent research firms recognize Uptempo's leadership in marketing operations. Uptempo is a combination of BrandMaker and Allocadia. It was created by a bold vision to help marketers lead with confidence and love what they do.

Experience unified analytics for customer feedback tailored for the fastest growing companies globally. With Chattermill, you can secure a competitive advantage by consolidating, evaluating, and interpreting customer feedback in real-time. Bring together every feedback channel and customer interaction seamlessly into a user-friendly, collaborative platform. Leverage innovative AI technology for theme and sentiment analysis to understand customer emotions towards your product, track emerging trends, and recognize the factors that encourage customer loyalty. By filtering and deciphering the deeper meanings in your data, you can quickly assess the elements influencing customer experience. Additionally, analyze the signals in customer feedback to pinpoint and forecast potential opportunities that can enhance revenue, foster advocacy, and improve retention across all customer touchpoints, ensuring your business remains agile and responsive to evolving needs.

Stackla solves the biggest problem in modern markets: the constant need for effective visuals to support all their channels, campaigns, and audiences. Stackla's AI powered visual content platform allows marketers to discover and acquire the rights to billions authentic user-generated visuals across the social internet. They then seamlessly manage, publish, and optimize these visuals alongside existing brand assets to create engaging and personalized experiences at scale.

A robust and adaptable software solution designed to enhance revenue, streamline processes, and maximize marketing efficiency. Forge meaningful customer interactions that lead to increased sales by delivering the right message precisely when it's needed. Leverage your data to create customized, relevant cross-channel communications tailored to each individual customer. Achieve greater click rates, higher conversions, and increased sales with minimal additional effort. Move past simple metrics like open rates and click-throughs to gain insight into the actual revenue generated by each campaign. Uncover valuable insights that can refine your targeting techniques. Ensure a cohesive brand experience by utilizing your data, regardless of its location, to propel the success of your email marketing initiatives. The Bronto Marketing Platform effortlessly connects with nearly all ecommerce systems, including custom-built ones, as well as other marketing tools, enabling a comprehensive view of each customer. Manage fluid customer interactions across email, SMS, and web channels through every stage of their journey, from initial sign-up to checkout and eventual re-engagement, ensuring no opportunity for connection is missed. With these features combined, businesses can truly elevate their marketing efforts to new heights.

Automat’s Conversational AI is specifically designed to enhance your understanding of customers, boost sales, and elevate customer satisfaction. You can request a demo or check out our offerings below for more insights. In today's market, having first-party data is essential for brands. By discovering what consumers truly desire, you can significantly improve their experiences. Shoppers appreciate streamlined choices, and when you assist them in making decisions, their purchasing behavior tends to increase. A Conversational AI that is engaging, fast, user-friendly, and informative fosters a deep connection with your brand, creating delightful purchase experiences that encourage higher spending. With the ability to engage, convert, and retarget in customized manners across various channels, Automat's Conversational AI platform equips you with top-tier tools necessary for effective consumer engagement. Furthermore, it enables brands to develop lasting relationships with their customers, paving the way for sustained growth and loyalty.

The entirety of the content created by you or your audience plays a crucial role in shaping your brand's identity. Consequently, overseeing this image across various digital platforms is essential for enhancing the customer experience today. We assist you in producing, uploading, standardizing, extending, controlling, responding, alerting, and listening, ensuring that all your online brand environments reflect your brand's identity and resonate with your online communities. This encompasses not just social media but also advice, forums, and all platforms that generate user-generated content. Social media never takes a break, and neither do we. It serves as a universal language, one in which we are fluent. Our dedicated teams, both in France and internationally, work in a timely and sustained manner. Our expertise in recruiting, training, and coaching enables us to provide quality, ongoing management, and flexibility tailored to the dynamic nature of social media. From our early involvement in moderating forums since 2002 to today’s comprehensive management of some of the biggest brands' social media accounts, we recognize the significance of ensuring that your content remains high-quality and secure. In this fast-paced digital landscape, maintaining a consistent and engaging brand presence is more important than ever.

Amplify your messages to individuals who haven't yet followed you by promoting your Tweets, allowing you to rapidly expand your network of valuable followers and spark word-of-mouth promotion for your account. Monitor the expansion of your audience while observing how users interact with each of your Tweets. Target the right demographic by focusing on your followers' interests, locations, genders, devices, or users with similar profiles. Additionally, enhance the relevance of your message by using keyword targeting based on users' Tweets. This strategy ensures that your Tweets and account gain visibility among those who are genuinely interested in your content. You only incur costs when users choose to follow, retweet, like, reply to, or engage with your promoted Tweets. You maintain full control over the process, with no minimum spending requirements, allowing you the flexibility to start and stop whenever you choose. Ultimately, this approach provides an effective way to cultivate a vibrant online community and strengthen your presence on the platform.

Efficiently address customer service queries at unparalleled rates across messaging, chat, email, and voice platforms. Effortlessly handle unexpected surges in ticket volume without limitations. Our AI technology can concurrently manage an endless number of support tickets. The most effective AI chatbots discern not only the wording but also the true intent behind customer inquiries, ensuring comprehension regardless of the phrasing used. Mimicking human interactions, we customize conversations to resonate with each customer’s unique situation. This approach leads to impactful, brand-aligned engagements that effectively resolve issues. Provide outstanding assistance across all channels and scale AI chatbots seamlessly through email, chat, and messaging. Regardless of your customers' preferred communication method, you can offer smooth and significant solutions. Prepare to witness a remarkable increase in customer satisfaction. Getting started is a breeze, and our dedicated customer success team is ready to support you every step of the way, ensuring a smooth transition. Your journey towards exceptional customer service can begin today.

Every organization faces challenges related to data, but we are here to help you unlock the full potential of your marketing data. Acting as an integral part of your marketing team, we enhance MarTech efficiency by seamlessly integrating people, processes, and platforms. When these three elements are harmonized, you can harness the true effectiveness of data-driven decision-making. The MSIGHTS platform, meticulously developed from the ground up, offers a comprehensive suite of applications and integrated services designed to prepare your data for enterprise-level analytics. By taking charge, you will gain enhanced transparency and optimize the value derived from your marketing data. Our solution packages can be utilized separately to tackle specific issues or combined for a comprehensive application of MSIGHTS throughout the marketing and data operations continuum. From initial implementation to ongoing support, each solution is accompanied by our deep data expertise and a dedicated customer support team, ensuring you have the resources needed for success. This collaborative approach not only addresses immediate challenges but also positions your organization for sustained growth and effectiveness in the future.

Our machine learning platform actively engages with and learns from every interaction you have with your customers. StepFunction provides you with valuable insights and predictions for growth. This comprehensive solution adapts to your current level of readiness and operational capabilities. Growth AI begins by integrating operational data from various sources, including systems of record, CRM, billing, support, product usage, and customer feedback. By mastering data preparation, businesses can achieve significant improvements in their predictive capabilities. StepFunction seamlessly integrates with your existing systems and enhances your customer success workflows without causing disruption. Gain detailed insights into your revenue dynamics, taking into account new customers, upgrades, stability, downgrades, and churn. Access historical trends and future cohort predictions effortlessly. Receive insightful risk scores that enable you to proactively engage customers who may need attention, along with tailored recommendations for intervention. Instantly track changes in customer risk levels and gain an understanding of the underlying reasons for these shifts, ensuring you stay ahead of potential challenges. This holistic approach allows businesses to make informed decisions and foster stronger customer relationships.

The SAP Store serves as a vast online marketplace where companies can find, test, and buy more than 3,000 applications, extensions, and services provided by SAP and its reliable partners. This platform presents a diverse range of solutions aimed at helping organizations tackle various business challenges, including enterprise software and tools for finance, human resources, and analytics, in addition to innovative applications and enhancements. Users have the option to explore both complimentary trials and premium offerings, ensuring smooth access to SAP and partner solutions that enhance business operations. With user-friendly browsing and search functionalities, businesses can easily locate, acquire, and manage their desired solutions while enjoying seamless integration with their existing SAP technologies. This convenience ultimately empowers organizations to optimize their workflows and drive efficiency across all departments.

Socialgist’s Human Insights API provides a standardized stream of global data sourced from more than 100 million outlets every day, encompassing various content formats such as video transcripts, forum posts, blogs, news articles, broadcasts, reviews, and social media, all updated in real time while maintaining historical indexes for trend analysis. It features natural-language querying, sophisticated filtering options, continuous 24-hour data buffering, volume management, straightforward HTTPS setup, minimal latency, and adherence to GDPR privacy standards. With seamless connections to cloud and analytics platforms like Snowflake, Azure, and AWS, along with custom integration support, users can efficiently process extensive human data in over 100 languages, curate insights tailored to specific communities, and enhance analytics or AI/ML models with genuine human sentiments and perspectives. Furthermore, the API's scalability and robust security are underpinned by 25 years of expertise in data curation, allowing Socialgist to facilitate applications across areas such as LLM training, threat detection, marketing enhancement, product innovation, and much more, ultimately driving informed decision-making and strategic planning.

Sprinklr Social is a robust, AI-driven platform designed for enterprises, enabling teams to oversee all facets of their social media presence across more than 30 different social and messaging channels through a single integrated solution. This platform combines essential features such as social listening, publishing, engagement, campaign management, automation, sentiment analysis, audience analytics, and governance into a cohesive workflow. Users can access a centralized content calendar, along with tools for planning, creating, scheduling, and optimizing posts based on AI-generated recommendations regarding timing, hashtags, tone, and performance metrics. Additionally, it allows teams to monitor conversations, sentiment changes, and trends in real-time across various networks, while also automating engagement and managing inbound communications to respond promptly to customer inquiries and interactions. By consolidating data, insights, and actionable steps, Sprinklr fosters efficient collaboration among social teams, ensuring brand compliance through automated workflows and approvals, ultimately transforming social engagements into significant business outcomes for marketing, sales, and other departments. In an ever-evolving digital landscape, Sprinklr Social equips organizations with the tools necessary to adapt and thrive in their social media strategies.

Sprinklr Service is a robust customer service and contact center solution tailored for enterprises, built on a cohesive customer experience management framework that integrates interactions from over 30 channels, such as social media, messaging, live chat, email, voice, and community platforms, into a single desktop interface for agents. This platform features omnichannel routing, effective case management, and real-time contextual information, enabling agents to provide reliable and uninterrupted support. With the inclusion of AI-driven agent assistance, intelligent routing based on intent, conversational IVR, self-service knowledge bases, and automated bots, as well as comprehensive supervisor dashboards and analytics, Sprinklr significantly enhances agent efficiency, boosts first-contact resolution rates, and elevates overall customer satisfaction by harmonizing conversations, insights, and workflows. Additionally, Sprinklr’s self-service capabilities empower customers to navigate through automated FAQs and AI chatbots, thereby alleviating the burden on agents, while the integrated analytics and reporting tools ensure a comprehensive view of agent performance, facilitating continuous improvement and operational excellence. Overall, this interconnected system not only streamlines interactions but also fosters a more engaging customer experience.

Sprinklr Marketing & Advertising stands out as an AI-driven enterprise platform designed for comprehensive campaign management, seamlessly integrating the entire marketing and advertising workflow across more than 30 digital, social, and paid channels into a single cohesive system. This innovative solution empowers global teams to efficiently plan, create, publish, manage, and analyze their campaigns, ensuring consistency, adherence to governance, and access to real-time insights. By bringing together campaign planning, content development, approval processes, and cross-channel publishing, it allows teams to effectively coordinate creative production and execution from one central hub, all while maintaining brand compliance through role-based access and audit trails. The platform's embedded AI enhances the creative process by offering generative brief and content recommendations, along with performance optimization insights and comprehensive reporting that highlight the factors influencing audience engagement and return on investment. Additionally, this approach fosters collaboration among team members, making it easier to adapt strategies in response to evolving market dynamics.

Sprinklr Insights is a robust, AI-driven platform designed for enterprises, focusing on consumer and customer intelligence by consolidating data from over 30 digital and social media channels, along with numerous media outlets and websites into a cohesive, real-time system. This empowers organizations to convert unstructured conversations and feedback into meaningful intelligence, eliminating the noise. It effectively gathers the voice of the customer, tracks brand mentions, performs competitor analysis, detects potential crises, collects product feedback, identifies audience preferences, and monitors market trends all in one centralized location. Additionally, it offers contextual sentiment analysis, theme identification, anomaly detection, and predictive insights that enhance strategic decision-making across various teams. The platform's integrated AI functionalities process billions of past and current interactions to reveal emerging trends and shifts in sentiment, deliver actionable insights, and provide automated summaries or recommendations. Ultimately, Sprinklr Insights equips businesses with the tools necessary to stay ahead in an ever-evolving marketplace.

Get exceptional results with 95% open rate and 40% reply rate. For better results, send personalized, 2-way interactions to every message. Radiance platform was built for ecommerce. Integrating with your ecommerce platform allows you to set up personalized marketing notifications such as order status, delivery status, reorders, upsells, abandoned cart, and more. Your customers can place orders via SMS and FB Messenger with our revolutionary conversational checkout functionality. Radiance Conversation Builder allows you to create rich interactive conversations that engage customers, guide them in their interactions and build a relationship. You can either use one of our existing conversation templates, or create your own.

For over ten years, we have been dedicated to providing tailored solutions to financial institutions of all sizes, ensuring that our offerings are finely tuned to meet the unique requirements of each client. By collaborating closely with our customers, we create solutions that are not only specific to their challenges but also flexible enough to adapt over time. Our approach employs an agile methodology, enhancing the efficiency and effectiveness of our implementations. Among our innovative tools is ConfigPay, an advanced payment integration application built on SAP Hybris Commerce, which serves as a ready-to-use payment gateway platform. This application is meticulously engineered for seamless and straightforward integration with other SAP Hybris Commerce systems, enabling a streamlined experience. ConfigPay facilitates essential features like payment data localization, integration with payment service providers (PSPs), and synchronization of data between SAP and Hybris eCommerce environments. Furthermore, this versatile tool supports integration with a variety of systems, including IoT, SAP (ERP, C4C), non-SAP back-end platforms, POS systems, Salesforce, and order management systems (OMS). In addition to these integrations, ConfigPay can connect with social media platforms such as Facebook and Twitter, as well as third-party services, payment gateways, email, SMS gateways, shipping services, tracking systems, Sprinklr, and Google Analytics, ensuring comprehensive connectivity and functionality for all business needs. This extensive integration capability empowers businesses to enhance their operational efficiency and customer engagement in a rapidly evolving digital landscape.