Business Software for RingCentral RingCX

Transform your language data into valuable insights quickly and effortlessly, without any coding required. Join a community of over 10,000 companies, researchers, and marketers leveraging Speak to minimize manual tasks, gain a competitive edge, foster deeper customer connections, and enhance decision-making processes. Speak is equipped to support various essential organizational functions, including qualitative research, academic studies, marketing analysis, and competitive intelligence. With features that allow for seamless individual and bulk uploads of audio, video, and text data, users can easily convert audio and video files into text through automated transcription, import CSVs for comprehensive analysis, and utilize an embeddable recorder for capturing recordings. Additionally, you can create content directly within Speak or integrate with popular tools to streamline data capture. Whether dealing with customer interviews, Zoom sessions, YouTube content, podcasts, focus group discussions, Amazon reviews, tweets, or other significant qualitative feedback sources, Speak empowers users to uncover actionable insights that drive competitive advantages and inform strategic decisions. Ultimately, by harnessing the capabilities of Speak, organizations can not only improve efficiency but also enhance their understanding of customer needs and market trends.

Effective security is essential, but it shouldn't be a cumbersome process; quicker access can lead to increased revenue. Provide an on-demand access system that is both swift and user-friendly, thereby avoiding frustrations for your team. Users can request access to applications, while managers can easily approve or reject these requests directly through Slack, all while maintaining a comprehensive audit trail. Eliminate the tedious process of manually coordinating approvals. Every access granted poses a potential security threat. Indent enables teams to enhance security measures and maintain least privilege by transitioning users to temporary access, ensuring efficiency is not compromised. Streamline the manual workflows required for SOC 2, SOX, ISO, and HITRUST compliance by integrating controls and policies directly into the access request processes. Grant access only when necessary, rather than issuing permanent access, which helps minimize your license overhead. Indent allows for significant cost savings while ensuring a frictionless experience for end users. In the pursuit of success in a rapidly expanding company, it is crucial for your team to embrace bold risks that can yield substantial rewards. This approach not only safeguards your operations but also empowers your workforce to act decisively and effectively.

Develop a conversational bot that can communicate, listen, comprehend, and adapt to user interactions using Azure Cognitive Services. Take advantage of the open-source SDKs and tools available to create, test, and deploy bots that engage users authentically, no matter their location. Construct secure and scalable solutions that seamlessly integrate with your current IT infrastructure. This will enable you to craft an AI-driven experience that enhances your brand while allowing you to maintain control over your data. The Bot Framework Composer serves as an open-source, visual platform that empowers developers and diverse teams to design and construct engaging conversational interactions. With Azure Bot Service, you can create advanced, intelligent bots and retain ownership over your data. You can start with a basic Q&A bot and progress to developing an elaborate virtual assistant. Leverage comprehensive open-source SDKs and tools to effortlessly link your bot to widely-used channels and devices, providing it with the capabilities to communicate, listen, and understand user needs through seamless integration with Azure Cognitive Services. This approach not only enhances user experience but also enables continuous improvement and learning based on user interactions.

Keragon, a HIPAA compliant healthcare integration platform, is designed to automate and simplify healthcare workflows. The company helps healthcare organizations connect disparate systems, automate common tasks such as appointment scheduling and patient intake, and improve patient care. With Keragon you can create HIPAA-compliant automation workflows without code in just a few simple clicks.

Zoho Directory, a cloud-based platform for identity and access management, is designed to streamline authentication and authorization. It also simplifies user management. Single Sign-On (SSO), which allows employees to access multiple apps with a single set credentials, enhances security and user convenience. Multi-Factor Authentication is supported by the platform, adding an additional layer of protection from unauthorized access. Device authentication provides secure access to applications and devices. Employees can use the same credentials on all platforms. Zoho Directory offers robust provisioning capabilities, which allow IT administrators to create user profiles for various applications from the platform. This reduces the time spent on repetitive work. Directory stores facilitate integration with existing directories such as Microsoft Active Directory or Azure AD.

Quil is an innovative recruiting platform powered by AI that is tailored for staffing agencies and talent acquisition teams, designed to automate tasks such as note-taking, updates to the Applicant Tracking System (ATS), and candidate submissions, thereby alleviating administrative burdens and allowing recruiters to concentrate on building relationships. The system captures interviews conducted over Zoom, VoIP, phone, or in-person meetings, subsequently generating well-organized notes, concise call summaries, and customized candidate write-ups that reflect your specific templates and tone. Additionally, Quil systematically inputs conversation data into structured fields within your ATS—such as dropdowns, pick-lists, and free text—significantly reducing the time recruiters spend on data entry. Beyond ATS updates, Quil also produces professional client-ready submissions, emails, or PDFs that incorporate video snippets, candidate information, and branding, completing these in mere seconds rather than the typical 20 minutes. Ultimately, this streamlined process enhances efficiency and allows recruiters to redirect their efforts toward more strategic activities.

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

Simple and easy to use, modern and universal. The tools should be easy to use and attractive. They should be easily accessible wherever they are needed. It should work. If it doesn't accomplish anything, even the most beautiful design is useless. Creating value through increased revenue, efficiency, and actionable knowledge. A revolutionary platform to manage franchised service businesses. Serviceminder.io will help you take your field service business beyond the basics. It will allow you to track leads, deliver proposals, schedule crews, and build recurring revenue streams.

Gain social insights for the leading brands that shape the world. Your brand's reputation is crucial, and it needs safeguarding on a global scale. Talkwalker acts as your vigilant ally, offering AI-driven analysis that delivers immediate insights from all social media platforms and online content in 187 languages. This allows for the swift identification of potential issues and concerns before they escalate into crises. Utilize our established KPI frameworks to benchmark your brand and marketing efforts effectively. Assess sentiment and overall brand wellness, linking your social strategies to tangible business outcomes, while providing your management team with instant analytical reports. Evaluate your performance against competitors across various channels, and uncover genuine customer opinions regarding your brands and products as they happen. Enhance the social efficacy of your marketing campaigns through data-informed technology. Unearth compelling narratives and identify key influencers to amplify your brand's impact. With Quick Search, you can track the most relevant stories in your industry and about your brand as they emerge in real time, ensuring you stay ahead of the curve.

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.

SpiceX is a tool that enables organizations to connect disparate client data sources and workflows to provide exceptional customer service. Our customers are our greatest asset, and they are our most valuable asset. Low-code platform that enables data integration, case management, workflow management, and workflow management. This platform is the best for helping you transform your customer journey. Combine data from multiple sources into one interface. Your users will have the right data at the right time from the right system. Multiple data streams can be displayed in one view. Data can also be written to any number of connected systems. You can create the perfect platform for you business by combining the best-in class applications for each function into one interface. Instead of trying to find one-size-fits all business processes, use each application for its specific purpose. You can add an extra layer of security by restricting access to systems that are truth.

Boost your revenue, elevate customer satisfaction, and streamline operational processes by leveraging AI-driven insights from all customer interactions. Discover ways to refine sales presentations, identify compliance challenges, and enhance the overall customer journey, among other benefits. Enthu.AI offers complete customization tailored to your unique needs, whether in sales, support, or customer success. Experience straightforward data visualization that produces actionable insights across various business areas, revealing new revenue potentials. You can filter calls by date, agent, specific moments, feedback, duration, call type, and much more. This functionality enables you to develop and evaluate calls based on personalized quality assurance hypotheses effectively. Moreover, you can analyze a 30-minute conversation in less than 30 seconds by automatically navigating to the segments where dialogue occurs, eliminating the need to listen to the entire call. By utilizing these advanced tools, you can optimize your team's performance and enhance overall business outcomes.

Truto is designed from the outset to be declarative. Users can easily add new integrations and customize existing Unified APIs that we offer. You can explore the product freely without needing to use your real accounts, as we provide sandbox accounts for all supported integrations. We are committed to creating the best developer experience by crafting SDKs with care. It's often frustrating when there's a discrepancy between APIs and their documentation, and we aim to bridge that gap. Additionally, Truto allows you to select where your data is stored, offering flexibility to push information from third-party APIs straight into your database. We also support vector databases, enhancing your data management capabilities. With self-hosting options available, you can ensure that your data remains securely within your virtual private cloud. Moreover, our advanced user management features enable precise control over team member access, ensuring a tailored experience for your organization. This combination of flexibility and control makes Truto an invaluable tool for developers.

Our platform, designed with developers in mind, offers the adaptability needed to support all of your integrations that interact with customers. Vessel efficiently manages vast amounts of data, processing terabytes and billions of API requests with ease. We take pride in our SOC2 compliance, which reflects our dedication to upholding exceptional security and trustworthiness in our services. All data is safeguarded through encryption both during transmission and while stored, utilizing encryption standards recognized across the industry. This commitment to security ensures that our clients can rely on us for their most sensitive information.

Archive Intel is a cutting-edge archiving platform that utilizes AI to streamline client communication management while ensuring accuracy. It effortlessly records a variety of communications, such as emails, iMessages, text messages, social media interactions, and more. The software provides a straightforward way to adhere to regulatory standards, leveraging the capabilities of artificial intelligence. Designed by experts who comprehend the hurdles advisors encounter in maintaining compliance, Archive Intel boasts an intuitive interface and efficient workflow that improves user satisfaction and reduces operational costs. Built from the ground up with a focus on compliance, it aligns with SEC Rule 204-2 and 17A-4. This all-encompassing platform also archives diverse forms of communication, including WhatsApp messages, thus covering all bases. With features like free exports and prompt reporting, Archive Intel offers a user-friendly solution that equips firms with the necessary tools for regulatory compliance, making it an invaluable asset for any organization.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Vonigo streamlines the field service management process, from beginning to end. We offer a single cloud-based suite of modules that can be configured to manage field service management from start to finish. These include scheduling, online bookings, dispatch, routing and CRM. Invoicing, payments, reporting and more. Vonigo has helped millions of people book and manage jobs. Join us for a Free demo today.

Cross CRM assists contact centers with quality management and increases productivity for each phone call, chat or digital. Cross CRM allows for significant cost reductions in quality control and reporting. CROSS-CRM allows for online training programs and AI powered speech analysis to track each agent's progress.

We created FreeBusy to enhance your productivity throughout the recruiting process. With our platform, you can access everyone's real-time calendars, reserve meeting rooms, and provide a streamlined way for candidates to self-schedule interviews. Tired of being trapped in a never-ending email thread while trying to coordinate interview times? FreeBusy simplifies this by integrating with all calendars, allowing you to share your availability and enabling candidates to choose their interview slots. Additionally, when arranging on-site interviews, FreeBusy can automatically secure a conference room in your building. You can view the real-time availability of various hiring teams side-by-side, all within the FreeBusy interface. This significantly reduces the amount of emails exchanged with your hiring teams, helping you find suitable meeting times while preventing scheduling conflicts. Plus, we’ve completely resolved issues related to long-distance candidates and varying time zones, ensuring a seamless experience for everyone involved. Our aim is to streamline the recruiting process, making it easier and more efficient for all parties.

OpenText Contact Center Analytics enables organizations to turn customer conversations into meaningful intelligence that drives improvement across service and operations. By collecting and analyzing data from calls, chats, emails, surveys, and social channels, the platform provides a complete, unified view of customer sentiment and behavior. Its AI capabilities surface trends, root causes, and emerging issues that may otherwise go unnoticed. Designed for enterprise-scale environments, it can seamlessly support tens of thousands of agents while maintaining high performance. The solution’s multilingual capabilities ensure insights are accessible across global teams. Built-in quality management features help leaders monitor interactions, evaluate agent performance, and enhance training programs. With decades of industry expertise behind it, OpenText delivers reliable analytics that accelerate decision-making. Overall, it empowers organizations to refine customer experience strategies using real-time, data-driven insights.

Oracle Cloud Infrastructure not only accommodates traditional workloads but also provides advanced cloud development tools for modern needs. It is designed with the capability to identify and counteract contemporary threats, empowering innovation at a faster pace. By merging affordability with exceptional performance, it effectively reduces total cost of ownership. As a Generation 2 enterprise cloud, Oracle Cloud boasts impressive compute and networking capabilities while offering an extensive range of infrastructure and platform cloud services. Specifically engineered to fulfill the requirements of mission-critical applications, Oracle Cloud seamlessly supports all legacy workloads, allowing businesses to transition from their past while crafting their future. Notably, our Generation 2 Cloud is uniquely equipped to operate Oracle Autonomous Database, recognized as the industry's first and only self-driving database. Furthermore, Oracle Cloud encompasses a wide-ranging portfolio of cloud computing solutions, spanning application development, business analytics, data management, integration, security, artificial intelligence, and blockchain technology, ensuring that businesses have all the tools they need to thrive in a digital landscape. This comprehensive approach positions Oracle Cloud as a leader in the evolving cloud marketplace.

FortiGSLB efficiently and securely provides applications across various locations. A crucial aspect of designing and implementing internet-driven services for both enterprise and carrier networks is horizontal scalability. Organizations need the capability to swiftly and conveniently incorporate additional network resources and launch cloud-based applications to maintain business continuity and facilitate effective disaster recovery in case of server or data center failures. However, unreliable internet connectivity or security can hinder these initiatives significantly. Lacking such adaptability often compels businesses to invest in larger and more powerful hardware solutions to tackle capacity issues, resulting in higher expenses and an increase in total cost of ownership (TCO) without effectively solving problems related to failover and service availability. Ultimately, finding a balance between performance and cost efficiency remains critical for organizations striving to meet growing demands.

The Aquera Identity Integration Platform as a Service is a cloud-driven solution that offers SCIM gateway capabilities for account provisioning and aggregation, orchestration services to ensure user and password sync, and workflow tools for managing disconnected applications effectively. Additionally, it provides password rotation gateway functionalities tailored for privileged account oversight, along with a comprehensive catalog of pre-built connectors designed for both cloud-based and on-premises applications. These connectors, whether ready-made or custom-built, allow seamless integration from identity management systems, privileged account management tools, or HR applications to various cloud or on-premises environments, databases, directories, devices, or B2B platforms. Notably, the integration process demands no coding expertise and can be executed in just a few minutes. With its versatile gateway services and a wide range of ready-to-use connectors, the platform facilitates user provisioning and deprovisioning, HR application onboarding, account aggregation, and various file operations, making it an invaluable tool for organizations. Moreover, the ease of deployment and user-centric design enhances its appeal, enabling businesses to streamline their identity management processes efficiently.

FatPipe IPVPN enhances load balancing and ensures dependability across various managed and customer premises equipment (CPE) VPNs, as well as dedicated private networks. Additionally, it offers a straightforward and economical transition from traditional private line, frame relay, or point-to-point networks. With FatPipe IPVPN, you can seamlessly aggregate numerous private, MPLS, and public networks without the need for extra hardware at the provider's location. This solution allows for the integration of a CPE-based VPN or a managed VPN service as a contingency for your frame relay or private line. Furthermore, it is compatible with multiple managed VPN service providers, allowing you to back up one managed service with another, which is crucial for effective business continuity and disaster recovery strategies. Notably, FatPipe IPVPN stands out as the singular solution capable of interfacing with various managed VPN services from different vendors, CPE-based VPNs, and private lines, thereby delivering unmatched levels of reliability, redundancy, speed, and security for data transfers between offices. Overall, its versatility makes it an essential tool for businesses looking to optimize their network infrastructure.