Business Software for Mews

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

The evolution of technology has significantly transformed communication preferences among individuals. Streamline guest interactions by utilizing SMS or their favored messaging applications for easy and convenient communication. Implement automated responses for common inquiries, ensuring guests receive prompt answers without unnecessary delays. Leverage scheduled messages to warmly greet guests upon arrival, check in on their experience throughout their stay, and keep them informed about upcoming activities at your establishment. Additionally, conduct in-stay surveys to gauge guest satisfaction and promptly address any issues that arise, thereby enhancing their overall experience. Harness the power of hotel text messaging to boost guest engagement and facilitate direct bookings. Collect essential information about your guests to effectively promote room upgrades, additional services, early check-ins, and more. Furthermore, clearly outline your property's policies on registration forms for guests to acknowledge and agree to, ensuring transparency and enhancing their stay experience. By prioritizing effective communication, you can create a more enjoyable environment for your guests.

Provides a quick overview of all relevant hotel key figures of the current booking situation, the changes of today and rolling for the next 3 years. With just one click, important hotel KPIs including occupancy, ADR, RevPAR, and accompanying graphs, are all available at a glance. It is a time and cost-effective alternative to complex spreadsheet solutions. You can quickly spot deviations from the budget & forecast & validate current planning vs the pickup pace of the past. PickupTracking integrates easily with a large number of interfaces available from various PMS and RateShoppers. We are always happy to add more integrations.

Flexkeeping serves as a comprehensive communication and housekeeping platform specifically designed for hotels. By transforming disorganized daily operations into efficient, transparent, and automated teamwork, it allows you to oversee all aspects of your hotel management while simultaneously reducing costs and enhancing guest reviews. This software seamlessly integrates all departments, empowering you to manage hotel tasks effortlessly. With the capability to organize and monitor all housekeeping efforts, it enhances communication, fosters productivity, and provides instant access to essential information. Additionally, the maintenance module of Flexkeeping equips maintenance personnel to perform their duties more efficiently and effectively. By automating and digitizing the responsibilities of housekeepers, more time can be dedicated to ensuring quality service. The system allows for the automation, scheduling, and supervision of both preventive and reactive maintenance tasks. It also enables you to identify major challenges through insightful data analysis, allowing you to remove bottlenecks and ensure a continuous workflow. Furthermore, Flexkeeping helps maximize minibar profits, ensures timely room service delivery, and consistently exceeds guest expectations, ultimately leading to a superior hospitality experience.

FairPlanner is a 360° Hospitality Financial Planning & Analysis Software. It is designed for efficient revenue & profitability planning for all departments based on hotel-specific P&L charts of accounts. It is your go-to hotel budget and forecast planning software. With interfaces to all major data integration systems (PMS, ERP, etc.), it is an intuitive planning & controlling solution with a dashboard of relevant KPIs; 360° insights at a glance.

Ireckonu facilitates connections with your guests, ensuring that every interaction is smooth and impactful, extending from the moments leading up to check-in all the way through to after they check out. This is the reason our interconnected ecosystem is meticulously crafted to oversee your operations and systems while empowering your staff, enabling you to tailor experiences that cater to the specific preferences of each guest in every room. With features ranging from guest profiling and analytics to on-the-spot assistance for hotel staff, our ecosystem revolves around the CORE, delivering genuinely unique experiences for your guests. The CORE middleware integrates your systems seamlessly as you adopt new technologies, creating an environment that collaborates effectively to not only meet but exceed guests' expectations. You will gain deep insights into what drives your guests, ensuring they return for more stays in the future. Additionally, our robust integration with Auth0 has allowed us to decouple identity management from a guest’s profile, which empowers hoteliers to implement single sign-on (SSO) and multi-factor authentication, enhancing security while simplifying access for guests. As a result, both the guest experience and operational efficiency are significantly enhanced.

GuestTraction stands as the premier authority in guest interaction, offering a comprehensive array of online solutions designed to help your establishment effectively connect with its visitors. Our services cater to a diverse spectrum of properties, ranging from expansive hotel chains to single motels. Each of our products is user-friendly, robust, and tailored to align seamlessly with your operational needs. Discover today why patrons across the globe appreciate the benefits that GuestTraction brings and how we can enhance your business's value. Recognizing that technology solutions should not be one-size-fits-all, we adopt a thoughtful approach to identify the ideal products for you, ensuring that you only invest in features that truly enhance your operations. In a rapidly evolving world, having the assurance that you can reach out to a real person when needed is invaluable. We take pride in providing exceptional customer support, making sure you feel more like a friend than just a number in our system. This dedication to personalization is what sets us apart in the industry.

Boost your revenue and enhance profitability while elevating guest satisfaction, all while conserving both time and resources by automating your complete registration process. Our leading online check-in solution is meticulously crafted to ensure a swift, seamless, and enjoyable experience for your guests from the very beginning. Utilizing advanced biometric comparison technology, we confirm the identity of each guest, guaranteeing that the documentation they present matches the individual entering your property. The rental agreement can be tailored to include any clauses you desire, allowing your guests to read and sign it electronically during their online check-in. Elevate the guest experience by offering personalized options like early check-in and late check-out, as well as additional services, transportation, and leisure activities, ultimately resulting in increased revenue per booking and more direct reservations. Both you and your guests can enjoy peace of mind; during the online check-in process, you have the option to request that guests pay for insurance or provide a deposit, which will be held until after their stay concludes. This comprehensive approach not only streamlines operations but also fosters a more rewarding experience for all parties involved.

Installing a self-check-in kiosk will provide round-the-clock automated reception, thanks to its digital access control system. The entire check-in process can be completed in under a minute without any assistance, and it features an intuitive interface available in multiple languages. With Roommatik's automated access control, guests no longer have to wait at the front desk, ensuring that social distancing measures can be easily observed. By digitizing access control with Roommatik's self-check-in solutions, your establishment can boost its profitability by lowering operational expenses. This system enables a 24/7 reception service while keeping staffing costs to a minimum. Additionally, Roommatik kiosks are equipped with remote capabilities to issue keys from a distance. They seamlessly integrate with electronic locks and property management systems (PMS), enhancing operational efficiency. Drawing from our extensive experience, we have formed robust partnerships with key industry players, allowing Roommatik self-service kiosks to be compatible with leading PMS platforms. This integration not only simplifies the check-in process but also significantly improves guest satisfaction. Ultimately, adopting Roommatik solutions positions your establishment for greater success in a competitive market.

Revenue Control Data seamlessly aggregates information from your hotel, competitors, and the broader environment into a unified dashboard, enabling you to make strategic decisions in real-time without needing to switch screens. By utilizing our automated data collection, you can reclaim over 60 hours each month that would otherwise be spent on manual data entry, allowing you to focus more on enhancing your decision-making process. Additionally, you will gain access to unique insights generated by our system that are not available through PowerBI, offering a comprehensive view that ranges from an overarching perspective to intricate details. With just a single click, you can access specific information at any point within the matrix, and even the minutiae can be found in downloadable automated reports. Our platform is designed to be dynamic, featuring ongoing updates and customization options that evolve in alignment with market demands and client needs. Moreover, our proprietary technology allows for tailored adjustments to the platform, ensuring it meets your specific preferences and requirements. This flexibility enhances not only usability but also the overall effectiveness of your revenue management strategies.

HotelPartner utilizes a distinctive revenue synergy approach that combines expert knowledge, advanced technology, and top-notch professionals, enabling you to boost your hotel’s revenue regardless of market conditions while ensuring long-term security for your establishment. As the competitive landscape within the hospitality sector continues to intensify, hoteliers must adopt innovative strategies to effectively manage their revenue and maximize room rates. Achieving high occupancy rates and commanding desirable prices necessitates a blend of cutting-edge technology, skilled personnel, and extensive industry experience. By crafting a personalized and forward-thinking revenue strategy tailored specifically to your hotel’s unique requirements, you can maintain comprehensive oversight of your revenue management efforts. This holistic approach will empower you to enhance your performance and thrive in even the most challenging market scenarios, ensuring that your establishment remains competitive and profitable over time.

Wave combines cutting-edge AI with a personal touch, enabling modern revenue managers to escape the confines of traditional 'black box' revenue management systems. This innovative platform offers an unprecedented level of ease and control not typically available in existing RMS solutions. With its distinctive strategy builder tool, Wave equips revenue managers with customizable AI models tailored to their hotel's specific strategy, enhancing transparency in pricing suggestions and allowing hoteliers to focus on managing their establishments effectively. Additionally, Wave caters to those hotels that may not currently utilize an RMS but require a robust revenue management framework. It is designed for hotels of all sizes that struggle with the capacity and resources needed to analyze and act on their data effectively. Furthermore, the system automates demand forecasting through non-linear calculations, improving price elasticity assessments and promoting smarter decision-making in revenue strategies. Ultimately, Wave empowers hotels to optimize their revenue management processes like never before.

Discover the ultimate solution for unparalleled revenue management that demands impeccable accuracy in revenue analysis, which can ultimately influence your business's trajectory. With smart automation and tailored screenshots, you can effortlessly compare data across three consecutive years. Stop wasting your resources on revenue tasks that can be automated, and you'll appreciate our innovative price helper. Activate strategies instantly across all channels, featuring over 50 integrated Property Management Systems (PMS) and Channel Managers (CM), both nationally and internationally. Continuously evaluate performance metrics and budgets to uncover new revenue possibilities, all within just a few clicks. Enjoy absolute precision, eliminating errors commonly found in Excel formulas, data gathering, or incorrect integrations. Create and assess every conceivable scenario to capitalize on emerging market opportunities promptly. Our forecasting tool equips you with the essential data needed to navigate your business's direction and make informed, strategic choices. Additionally, the Price Helper efficiently manages revenue through the MyForecast algorithm, which monitors your specified dates and intervals daily, adjusting revenue automatically or requesting your approval as necessary, ensuring you are always in control.

Transform your reception into a virtual experience while enhancing your guests' stay with seamless contactless check-in and entry using a virtual key. With Vikey4 domotics, you can minimize waste and reduce energy expenses by implementing automatic settings that deactivate heating and cooling systems when guests vacate the premises. This advanced automation system not only boosts safety in hotels, B&Bs, or apartments but also ensures that both you and your guests receive real-time alerts to address situations such as smoke, flooding, or excessive noise that may disrupt the surrounding area. Each reservation triggers the creation of a unique, time-sensitive access code through Vikey, eliminating the need for physical keys and streamlining the access process. Additionally, you can keep a close watch on noise levels, receiving notifications whenever they surpass your predetermined thresholds, thus maintaining a peaceful environment for everyone involved. This innovative approach not only enhances guest convenience but also fosters a more responsible relationship with your neighborhood.

Hudini has introduced a contactless check-in and mobile key solution for hotels worldwide. This innovative service enables guests to conveniently upload necessary documents, enter their payment information, and receive a digital key via a mobile application. By bypassing the front desk, guests can enjoy a smooth and efficient check-in process without waiting in line, minimizing unnecessary personal interactions. Our commitment to enhancing guest experiences is evident as we leverage intelligent automation and smart interactions. Furthermore, we manage guest bookings by anticipating their preferences even before their arrival at the hotel. Hudini develops tailored profiles for each returning guest, analyzing previous behaviors to customize services, including hotel transfers and room selections, ensuring a personalized stay that meets their unique needs. As we continue to refine our approach, we aim to elevate hospitality standards across the industry.

Superbutler is an innovative AI-driven digital concierge solution tailored for the hospitality sector, offering vital ecommerce functionalities such as room service, dining options, spa reservations, minibar management, laundry services, limousine bookings, and travel packages. By leveraging advanced AI tools, Superbutler.ai significantly enhances the quality of hotel offerings. The platform delivers customized guest interactions, including personalized meal selections and efficient laundry services while minimizing human error, cutting labor costs, and boosting operational efficiency. This results in increased hotel revenues and higher customer satisfaction ratings, making it an invaluable tool for hospitality professionals. By integrating Superbutler's essential features, businesses can elevate their standards and set a new benchmark for service excellence. The voice-enabled AI interface simplifies guest interactions and streamlines hotel operations, while QR scanning technology allows guests easy access to digital services. With robust insights and analytics capabilities, the platform provides in-depth reporting for better decision-making. Additionally, Superbutler facilitates hassle-free delivery ordering for guests, and hotel managers can oversee live orders and adjust pricing as needed. Ultimately, this comprehensive approach transforms the guest experience and supports hotel growth in a competitive market.

We present incentives through customized messages tailored for each user, which enhances the chances of securing a booking directly on the hotel's website. Clients experience revenue boosts of 30% or more as a result of our efforts. By leveraging our services, hotels can effectively increase their revenue and optimize occupancy directly through their websites. Sometimes, achieving significant results can be surprisingly straightforward. Our dedicated team manages the entire installation process, allowing you to simply observe as your hotel’s direct bookings rise rapidly. Our intelligent notifications system is designed to help hotels enhance their online revenue by converting a greater number of visitors into guests. Utilizing AI technology, it aligns a user's booking intentions with the specific inventory priorities of the hotel. This innovative tool automatically synchronizes the booking intentions of your website visitors with your hotel's inventory needs, ensuring a personalized experience while maximizing occupancy rates. Moreover, our smart tool comprehensively grasps the unique booking intentions of each visitor arriving at your site, allowing for tailored engagement strategies that drive conversion.

INTELITY stands out as the leading provider of a comprehensive platform designed for guest engagement and staff management, catering to the hotel, casino, cruise, and luxury residential sectors. Our fully integrated solutions enhance the connection between a mobile-centric guest experience and staff operations, all within a unified platform. To discover how to create a touchless guest experience, consider scheduling a demo with us today. In light of increasing cleanliness standards and the desire to minimize physical contact, INTELITY provides an entirely contactless check-in and mobile key service. This allows guests to forgo the front desk by utilizing Mobile Check-In, enabling them to proceed directly to their rooms and use their Mobile Key for access, thereby minimizing unnecessary face-to-face interactions. As a prominent figure in hospitality engagement technology, INTELITY is committed to delivering top-notch, innovative, and integrated Guest Services Platforms accessible across various mobile and in-room devices, ensuring a seamless experience for both guests and staff alike. With our commitment to enhancing the hospitality experience, we aim to set new standards in the industry.

Achieve total revenue optimization with Guestrev, a solution built to supercharge profit for every segment of your business, using rules-based automation with the right level of control revenue managers crave. Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel. Guestrev offers open pricing recommendations by room type and market segment. Price each room type independently of overall demand based on a multitude of factors. Guestrev employs the most accurate valuation of your guest’s true revenue potential at the segment level. Understand your guest’s willingness to buy, distribution cost, and total profitability while on-property. Forecast accurately, price with certainty, and make quick, agile decisions. Synchronize your PMS data with Guestrev in real time so you can look at the most accurate picture of your data.

Revintel offers 55 out-of-the-box reports and Revintel’s BI solution, Compose, to create your own custom brand-matched interactive visualizations in a variety of formats using drag and drop functionality. These allow you to spend more time on strategy and analysis than on acquiring data. You can understand the booking pace and identify issues that are affecting performance while you still have time. Find trends and opportunities in property, market, brand, or portfolio-wide areas. Make faster, better-informed, revenue decisions. You can save time and maximize your profitability by having a uniform portfolio view at your fingertips. You can quickly drill down into details by creating personalized dashboards that give you a comprehensive overview of the most important aspects of your business. To guide your marketing efforts, compare YOY economic conditions and market conditions. Deeper more actionable insights enable faster, more informed revenue decisions.

Put your guests at the heart of what you do and reward them with uniquely personalized experiences that keep them coming back. Cendyn’s comprehensive Cendyn Loyalty solution, powered by our award-winning content management system (CMS), enables you to manage your own content, images and offers. Effectively run and maintain all aspects of a loyalty program for any type of hotel or brand. Create memorable experiences with multiple program types supported including stay, nights, recognition, birthday and surprise and delight. • Unleash the power of CMS: Control and manage content, images and offers with a robust CMS to drive adoption, engagement and direct bookings • Personalized member portal: Members can log in with social media credentials to view loyalty status, redeem rewards, receive bespoke offers and more • Right reward, right moment: Recognize members with personalized awards using points, vouchers, touchless gift cards and more • Personalized offers: Deliver customized, dynamic multi-language communications, personalized offers, member rates and reward notifications • Flexible loyalty solutions: A flexible tier structure and rules engine offers member-exclusive earning opportunities and segmentation

Civitfun stands out as the premier platform transforming the guest experience from the moment they check in until they check out. As the frontrunner in digitizing every phase of a guest's journey, Civitfun seamlessly integrates with the hotel’s property management system (PMS). It efficiently transfers the data provided by guests straight to the PMS, ensuring that you also receive valuable information like guest email addresses while adhering to all relevant privacy regulations. Guests have the flexibility to select from the available rooms for their stay, and this selection is promptly updated in the PMS, making the room unavailable for others. Additionally, you can utilize our customizable forms to create surveys that gather any specific information you may need from your guests. During the online check-in, guests can securely pay for their reservations and any applicable tourist taxes, which the PMS then marks as paid, transferring the funds to your bank account via a safe payment gateway. After completing the check-in procedure and finalizing room assignments, guests are issued an electronic key or access code (either BLE or a pin code) to facilitate their entry. This comprehensive digital solution enhances operational efficiency while providing a modern and convenient experience for guests.

Canary Digital Tipping enhances employee earnings without negatively impacting a hotel's financial performance. This versatile and customizable solution operates without an app, allowing guests to conveniently leave cashless tips while ensuring prompt payment for staff. Craft the perfect digital tipping processes tailored to your hotel's needs. With a straightforward platform, you can swiftly design the most effective digital tipping strategies for your establishment. Promote digital tipping at various points during the guest experience through text messages, emails, and strategically placed QR codes throughout the hotel, encouraging more frequent gratuities. Guests can provide digital tips by department or to specific individuals, and multiple staff members can receive tips simultaneously via a single mobile device. The automated features simplify the distribution of tips to employees. Additionally, Canary takes care of all the administrative aspects related to cashless digital tipping, including payroll integration and automation of tax forms, ensuring a seamless experience for both guests and hotel operators. This innovative approach not only incentivizes staff but also enhances the overall guest experience.

Cendyn's CMS is specifically designed for the hospitality industry. It manages content and scales with you growth. You can increase website engagement and urgency by utilizing robust personalization features, simple administrative functionality, and promotion of live rates to convert lookers to bookers.