Business Software for athenaOne

Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff. In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances. When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.

Prevounce delivers AI-powered software, cellular devices, and expert services that help healthcare organizations of all sizes implement and scale compliant remote care management programs. The foundation is a HIPAA-compliant, AI-powered platform that automates clinical workflows and billing for remote patient monitoring (RPM), chronic care management (CCM), advanced primary care management (APCM), and preventive services. Cellular connected RPM devices, including blood pressure monitors, weight scales, and more, come pre-connected to the Prevounce platform and require no patient setup. For practices with staffing constraints, Prevounce offers care management services where our clinical staff act as an extension of your organization. Built with Medicare compliance at its core, Prevounce's solutions stay current with evolving CMS regulations and coding requirements, helping organizations confidently capture appropriate reimbursement. Automated time tracking, eligibility checks, and detailed billing reports reduce administrative burden while minimizing audit risk. Seamless EHR integrations and customizable clinical alters support proactive, data-driven interventions that improve patient engagement and outcomes. From device fulfillment and logistics to patient onboarding and education, Prevounce delivers an end-to-end solution that simplifies operations, accelerates program growth, and drives measurable return on investment.

Accelerate your market entry in a budget-friendly manner with the provider portal offered by LucidAct Health. With LucidAct, you can effectively launch and expand your services rapidly. Our platform assists in establishing a secure API-driven data feed from your applications or devices, and we can also connect you with a network of qualified care coordinators and nurses if desired. Think of our workflow module as the Trello for healthcare teams, simplifying task assignments and providing notifications throughout the entire patient care experience. You can steer the remote care team with timely tasks aligned with the care delivery workflows you design or modify. Facilitate symptom tracking and ensure proactive patient engagement while also producing reports on productivity and task management. Our platform supports API-driven data integration to enhance your operations. Additionally, our payment module functions like Stripe for healthcare, streamlining the payment process by replacing outdated insurance phone protocols with modern digital solutions. Providers will have straightforward access to your data and analytics regarding patient outcomes and engagement. Ultimately, your Provider Portal serves as a vital sales channel. Furthermore, leveraging these tools can significantly improve the quality of care provided to patients while enhancing overall operational efficiency.

Utilize automation and advanced intelligence to tackle challenges related to patient access and the revenue cycle while enhancing reimbursements for the care provided. Even with the advancements in AI and automation streamlining patient access and revenue cycle operations, there remains a critical requirement for personnel skilled in revenue cycle management, clinical practices, and compliance to ensure that patients are financially vetted and that services rendered are billed and reimbursed correctly. We offer our clients a comprehensive combination of technology and team support, backed by extensive knowledge of the intricate reimbursement landscape. Drawing insights from billions of transactions processed for prominent healthcare providers and over 1,400 payers nationwide, our technology and team are uniquely equipped to deliver optimal results. Experience faster financial clearance for patients prior to receiving care with our patient access platform, which offers a holistic approach to eligibility verifications, benefit checks, patient payment estimates, and prior authorization approvals, all integrated into a single system. By streamlining these processes, we aim to enhance the overall efficiency of healthcare delivery and financial operations.

Introducing a premier cloud-based platform for ultrasound reporting and image management designed to streamline and automate your processes. Alleviate the documentation workload for your team, enabling the creation of reports in mere seconds. Elevate patient care through a unified enterprise platform that automates reporting, billing, and image management, available for access at any time and from any location. Empower medical professionals and healthcare staff to effectively manage and interpret intricate patient data and workflows. Close the divide between various healthcare departments and existing systems by offering reliable and secure integrations with dependable data, all consolidated in a single, user-friendly location. This comprehensive solution ensures that healthcare teams can focus more on patient care and less on administrative tasks.

Enhance your financial performance by centralizing the automation of patient cost estimates, identifying payer underpayment issues, and optimizing contracts all within a single platform. Detect and analyze trends related to insurance company underpayments to ensure your chargemaster is set for maximum efficiency. Delegate investigations and appeals to your team while monitoring their progress seamlessly in one dashboard. Evaluate and compare performance metrics across different payer contracts to negotiate terms more effectively and from a position of strength. Accurately project patient out-of-pocket expenses, instilling confidence for upfront deposits. Facilitate direct online payments for upfront deposits, enhancing patient convenience. Hold insurance providers accountable for the full amounts due, empowering you in contract discussions. Minimize bad debt and reduce the costs associated with collections, while also decreasing the number of days in accounts receivable. This streamlined approach not only improves financial outcomes but also enhances patient satisfaction and trust in your services.

Eon Patient Management (EPM) is a cutting-edge platform aimed at the intelligent identification, tracking, and management of incidental findings across various disease categories. Leveraging a specialized AI engine, EPM meticulously analyzes reports dictated by radiologists to extract pertinent information with an impressive accuracy rate of 98.3%, thereby removing the necessity for additional expert reviews. The platform autonomously creates care plans and referrals that are guided by established clinical guidelines, which enhances the efficiency of programs and allows for large-scale in-network referrals. Additionally, EPM continuously tracks patient progress, making real-time adjustments to care and communication strategies to guarantee that follow-ups occur promptly. With its ability to integrate fluidly with primary electronic health record systems like Epic and Cerner, EPM facilitates bi-directional data exchange that supports holistic patient management. Furthermore, its comprehensive reporting features deliver valuable insights into operational, clinical, and financial metrics, paving the way for ongoing optimization of programs. This innovative approach not only improves patient outcomes but also promotes a more streamlined healthcare delivery system.

The Qvera Interface Engine (QIE) serves as a robust integration platform within the healthcare sector, aimed at enhancing interoperability among diverse healthcare systems. It accommodates an extensive array of standards, such as HL7, FHIR, DICOM, CDA, JSON, CSV, XML, and X12, which promotes effective data sharing among electronic health records, imaging systems, and health information exchanges. QIE provides versatile deployment options, permitting installations either on-premises or within cloud environments like AWS, Azure, Google Cloud Platform, and IBM Cloud. With its user-friendly drag-and-drop visual channel editor, the platform streamlines the process of developing and managing interfaces, making it accessible for users. The engine guarantees high availability with an impressive uptime of 99.999% and adheres to SOC 2 Type 2 compliance, reflecting its dedication to both security and reliability. Additionally, QIE's capabilities empower healthcare organizations to adapt swiftly to evolving technological demands and regulatory standards.

CareBridge, developed by Med Tech Solutions, is a certified platform for EHR integration that is neutral to vendors. It enhances the ease of data exchange, management, and accessibility among diverse healthcare organizations and information systems by connecting Electronic Health Records (EHR) with other health technology infrastructures. Acting as a central hub, CareBridge ensures that messages can transition smoothly between various sources and destinations. Its comprehensive, web-based management console provides organizations the ability to monitor the status of interfaces, thereby reducing the likelihood of integration downtime. Supporting multiple data formats and standards like HL7, JSON, XML, flat files, and EDI/X12, the platform guarantees compatibility across a broad spectrum of systems. CareBridge offers adaptable deployment alternatives, including on-premises setups, cloud hosting, or an Integration Platform as a Service (iPaaS), making it capable of evolving alongside your organization’s needs. Furthermore, its robust capabilities position it as an essential tool for improving interoperability within the healthcare sector.

Adonis is an innovative platform powered by artificial intelligence that seeks to transform revenue cycle management through its capabilities in monitoring, alerting, and resolving dynamic issues. It significantly improves task prioritization within RCM organizations by offering insights into denial patterns, underpayments, and performance metrics. Utilizing AI-driven analytics, Adonis aims not only to boost first-pass acceptance rates but also to reduce human errors, effectively surpassing traditional automation methods. The platform takes a proactive approach to preventing denials while automating routine tasks, thereby enabling teams to dedicate more time to enhancing patient care and overall experience. Moreover, Adonis integrates effortlessly with current electronic health records, practice management systems, billing frameworks, and patient portals in real-time, which helps to eliminate data silos and ensures a streamlined workflow. Its adaptable solutions cater to a range of healthcare organizations, including physician group practices, hospitals, healthcare systems, digital health providers, and practice management services, making it a versatile choice in the industry. By focusing on collaboration and efficiency, Adonis not only improves operational performance but also elevates the standard of care delivered to patients.

ScribeHealth utilizes advanced AI technology to serve as a medical scribe that actively listens to discussions between patients and clinicians, transcribing and coding clinical notes in real time while requiring minimal input from healthcare professionals. This innovative solution boasts a high level of accuracy, adapts through user feedback, and allows most doctors to spend just a few minutes making adjustments instead of composing notes entirely from the beginning. It integrates effortlessly with various existing EHR/EMR systems such as Epic, Cerner, AllScripts, and Jane, through secure APIs, and complies with HL7/FHIR standards, ensuring that note syncing fits seamlessly into the daily routines of clinicians. With robust security measures including bank-level encryption, automatic deletion of audio recordings post-transcription, and strict adherence to HIPAA regulations, patient privacy is meticulously protected. Additionally, ScribeHealth provides valuable features like session analytics, speaker identification, and the ability to understand context for better extraction of symptoms and assessments, enhancing the overall efficiency of clinical documentation. This technology not only streamlines the documentation process but also empowers healthcare providers to focus more on patient care rather than administrative tasks.

Assort Health is an innovative AI platform designed specifically for healthcare providers, adept at managing both incoming and outgoing patient communications through voice, text, and web channels, achieving a remarkable resolution rate of up to 90%. This platform operates continuously throughout the year in various languages and efficiently handles tasks such as scheduling appointments, rescheduling, cancellations, confirmations, addressing provider inquiries, responding to frequently asked questions, obtaining lab results, processing prescription refills, managing billing questions, and sending reminders or follow-ups. Furthermore, it intelligently directs interactions to human representatives when necessary, generates pre-visit notes customized for provider needs, and facilitates outbound outreach initiatives such as waitlist management and re-engagement through voice, SMS, or email. Assort Health seamlessly integrates with existing electronic health record (EHR) and practice management systems, including widely used platforms like Cerner, Epic, AthenaHealth, AdvancedMD, and eClinicalWorks. With a foundation of over 1.1 million workflows fine-tuned from countless patient interactions, Assort Health sets a new standard for patient engagement in the healthcare sector. Its ability to streamline operations while enhancing patient experiences positions it as a vital tool for modern healthcare practices.

NextPatient serves as an automation solution for the front offices of healthcare practices, seamlessly integrating with major electronic health record and practice management systems to enhance scheduling, patient interaction, and administrative processes. The platform provides 24/7 access for patients to self-schedule, allowing them to easily book, modify, or cancel their appointments online from any device, while ensuring that healthcare providers maintain complete oversight of appointment availability and types. Additionally, it features an automated waitlist, which promptly informs patients of any cancellations or openings, enabling providers to quickly fill last-minute appointments. With digital check-in capabilities, patients can finalize their paperwork, consent forms, and insurance submissions online prior to their visit, significantly minimizing their waiting time and eliminating the hassle of illegible paper documents. Furthermore, NextPatient manages payment processing, encompassing deposits, secure card-on-file storage, and the automatic collection of outstanding balances via secure links, thus simplifying financial transactions for both patients and practices. This comprehensive approach not only enhances the patient experience but also optimizes operational efficiency for medical offices.

Arintra is an innovative autonomous medical coding platform that leverages cutting-edge artificial intelligence, deep learning, natural language processing, and specialized clinical language models to analyze complete patient charts and swiftly produce accurate billing codes, such as E/M levels, CPT, ICD-10, HCC, and HCPCS, along with the necessary modifiers and units, all without any human involvement. This technology aids healthcare providers in optimizing revenue capture with enhanced accuracy and efficiency while also alleviating the burdens associated with manual coding, thereby eliminating delays. Furthermore, Arintra seamlessly integrates with leading electronic health record systems like Epic and Athena, ensuring that coding occurs within established workflows without requiring additional IT resources or causing any disruptions. It also includes a comprehensive audit trail for every coding choice, which bolsters compliance, mitigates risks, and enhances clinical documentation practices. Additionally, the platform features a robust analytics dashboard that allows users to monitor coding volumes, accuracy, turnaround times, and emerging trends, ultimately enhancing operational transparency and decision-making.

PaceMate is a robust cardiac remote monitoring and data management platform tailored for enterprises, aimed at centralizing, optimizing, and automating the processes of collecting, interpreting, documenting, reporting, and billing related to remote cardiac device monitoring throughout the entire spectrum of cardiac care. The platform consolidates various cardiac device data—ranging from implantables and ambulatory monitors to heart failure devices and consumer ECGs—and integrates it with real-time electronic health record (EHR) information through secure, bidirectional connections with systems like Epic, Cerner, and athenahealth, enabling healthcare professionals to access current patient data effortlessly, without the need for manual input, redundant systems, or the hassle of managing multiple dashboards. In addition to these features, PaceMate includes intelligent automation capabilities such as Auto-Triage, which allows for tailored prioritization of actionable alerts, and Auto-Script, which streamlines the generation of preliminary reports, thereby minimizing repetitive tasks and decreasing the number of clicks typically required in standard workflows. This comprehensive approach not only enhances efficiency but also improves the overall quality of patient care by ensuring that clinicians have the most relevant information at their fingertips.

Calvient is an advanced healthcare operations platform that leverages artificial intelligence to streamline, quantify, and automate essential processes such as handling faxes and document intake, managing referrals and prior authorizations, organizing records, and optimizing various back-office functions by seamlessly integrating with existing electronic health record systems. This innovative platform consolidates all incoming tasks within a single intelligent framework that utilizes AI for classification, efficient routing, automated task lists, coordination dashboards, and insightful analytics aimed at identifying bottlenecks and evaluating performance metrics. By centralizing communication from various channels into one unified practice inbox, it not only categorizes and prioritizes tasks but also intelligently directs them to the appropriate team members. Furthermore, Calvient enhances operational efficiency by implementing predictive automation and insights that minimize manual workloads, expedite processing times, boost throughput and compliance, and enable staff to concentrate on meaningful interactions with patients. Remarkably, real-world implementations have demonstrated substantial time savings, accelerated task completion rates, and increased operational capacity, all without the need for additional personnel. This transformation ultimately leads to a more efficient healthcare environment that prioritizes the patient experience.

FlowHealth is an innovative patient communication solution powered by AI, designed to eliminate the need for medical practices to operate in-house call centers. Its AI assistant, Emma, efficiently manages incoming calls, schedules appointments, addresses inquiries, and follows up with patients while seamlessly integrating with the practice's electronic health record system. Rather than forcing practices to adapt to a rigid system, FlowHealth customizes its approach to fit each office’s unique workflow, enhancing the existing technology in place. Acting as a supportive front-desk colleague, Emma provides immediate responses to inbound calls, manages patient scheduling, helps alleviate busy times, and offers assistance during evenings and weekends, all while communicating fluently in English, Spanish, and additional languages. Furthermore, she takes charge of outbound communications by promptly confirming online requests, reducing no-show rates, and directly entering appointments into the calendar. In terms of appointment reminders, Emma proactively calls and texts patients prior to their appointments, confirms attendance, assists with rescheduling, and addresses basic inquiries, thereby minimizing the chances of last-minute cancellations and optimizing the practice's efficiency. With FlowHealth, medical practices can enhance patient engagement and streamline operations, ultimately leading to improved patient satisfaction.

Artera is a patient communication and engagement platform that pairs voice AI agents with a secure agentic platform to strengthen how healthcare providers communicate and care for patients. Our voice AI agents handle routine patient interactions that consume staff time, appointment scheduling, intake, referral management, payments, and care gap outreach, so staff can focus on the conversations that need a human touch. Dedicated AI Service Squads, teams of Artera's AI builders, work directly with provider teams to design custom AI solutions built around each practice's specific workflows and EHR environment. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience. Artera Harmony, the core agentic platform, connects fragmented communication into coordinated patient engagement across every channel, with deep EHR integrations that automate the right message at the right time. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. AI-powered Smart Inbox consolidates all patient conversations in one unified place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention. Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models. 2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients

Reduce administrative hours by 20% for your practice while verifying patient insurance eligibility instantly and enhancing the check-in experience with our kiosks, tablets, and software solutions. Make the check-in process easier for patients by enabling them to register before their appointments from any location at their convenience. The registration procedure is made simpler, and the intake process becomes more efficient. With our flexible workflow, you can expedite the check-in process, achieving an average of just 3 minutes for new patients and under a minute for returning ones. This not only accelerates patient processing but also boosts successful payments and enhances cash flow within your practice. Medical facilities have reported increases in their point-of-sale collections ranging from 25% to 65%. Clearwave addresses the issue of patient impatience effectively. By implementing a digital front door that remains accessible at all times, you can ensure seamless scheduling, automated eligibility checks, efficient patient check-in, and clear financial transparency for everyone involved. This innovative approach transforms the patient experience and ultimately leads to higher satisfaction rates.

CheckinAsyst provides a digital platform that allows patients to access their records, pay them, and communicate with each other. CheckinAsyst improves patient experience and efficiency, allowing you more time to provide patient care.